Guest Jack Spratt Posted September 5, 2007 Posted September 5, 2007 I have 40 users who RDP into Windows Server2003. They are all controlled by a group policy so they have limited access. They do have access to use Windows Explore but shortly after opening it they get an error message that it has failed and needs to close. Any idea if there is a patch out there for this or is there something in the Group Policy I need to work with? When I restart the server I end up getting a large number of prompts asking me if I want to submit each of these incidents to Microsoft. Thanks.
Guest Meinolf Weber Posted September 5, 2007 Posted September 5, 2007 Re: Windows Explorer always crashes Hello Jack, Check your event viewer for errors and post them here. Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights. > I have 40 users who RDP into Windows Server2003. They are all > controlled by a group policy so they have limited access. They do have > access to use Windows Explore but shortly after opening it they get an > error message that it has failed and needs to close. Any idea if there > is a patch out there for this or is there something in the Group > Policy I need to work with? > > When I restart the server I end up getting a large number of prompts > asking me if I want to submit each of these incidents to Microsoft. > > Thanks. >
Guest Jack Spratt Posted September 5, 2007 Posted September 5, 2007 Re: Windows Explorer always crashes Thanks. The error is: Faulting application explorer.exe, version 6.0.3790.3959, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379. "Meinolf Weber" wrote: > Hello Jack, > > Check your event viewer for errors and post them here. > > Best regards > > Meinolf Weber > Disclaimer: This posting is provided "AS IS" with no warranties, and confers > no rights. > > > I have 40 users who RDP into Windows Server2003. They are all > > controlled by a group policy so they have limited access. They do have > > access to use Windows Explore but shortly after opening it they get an > > error message that it has failed and needs to close. Any idea if there > > is a patch out there for this or is there something in the Group > > Policy I need to work with? > > > > When I restart the server I end up getting a large number of prompts > > asking me if I want to submit each of these incidents to Microsoft. > > > > Thanks. > > > > >
Guest Robert L [MVP - Networking] Posted September 6, 2007 Posted September 6, 2007 Re: Windows Explorer always crashes The Windows Explorer may conflict with another application. Try to clean boot to test it. These links may help, Faulting application explorer.exe faulting module ntdll.dll http://www.chicagotech.net/netforums/viewtopic.php?p=2553#2553 How to run Windows OS with a clean ...With MSCONFIG, you also can configure a clean boot to disable common startup ... To perform a clean boot, please follow these steps: 1) Run MSCONFIG.EXE. ... http://www.chicagotech.net/netforums/viewtopic.php?t=57 Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Jack Spratt" <JackSpratt@discussions.microsoft.com> wrote in message news:AFD6252F-1981-44DE-A8DF-5E66B739F1FF@microsoft.com... Thanks. The error is: Faulting application explorer.exe, version 6.0.3790.3959, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379. "Meinolf Weber" wrote: > Hello Jack, > > Check your event viewer for errors and post them here. > > Best regards > > Meinolf Weber > Disclaimer: This posting is provided "AS IS" with no warranties, and confers > no rights. > > > I have 40 users who RDP into Windows Server2003. They are all > > controlled by a group policy so they have limited access. They do have > > access to use Windows Explore but shortly after opening it they get an > > error message that it has failed and needs to close. Any idea if there > > is a patch out there for this or is there something in the Group > > Policy I need to work with? > > > > When I restart the server I end up getting a large number of prompts > > asking me if I want to submit each of these incidents to Microsoft. > > > > Thanks. > > > > >
Guest Peter Foldes Posted September 6, 2007 Posted September 6, 2007 Re: Windows Explorer always crashes And you left off the last few words after the fault address which would say ***memory cannot be read** This can signify 2 scenarios. (1) Conflict as Robert posted (2) Malware infection which is more likely with that error. See if this error when it shows if it has different numbers after the fault address (changes each time). Then you will have a better idea -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Jack Spratt" <JackSpratt@discussions.microsoft.com> wrote in message news:AFD6252F-1981-44DE-A8DF-5E66B739F1FF@microsoft.com... > Thanks. The error is: > > Faulting application explorer.exe, version 6.0.3790.3959, faulting module > ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379. > > > "Meinolf Weber" wrote: > >> Hello Jack, >> >> Check your event viewer for errors and post them here. >> >> Best regards >> >> Meinolf Weber >> Disclaimer: This posting is provided "AS IS" with no warranties, and confers >> no rights. >> >> > I have 40 users who RDP into Windows Server2003. They are all >> > controlled by a group policy so they have limited access. They do have >> > access to use Windows Explore but shortly after opening it they get an >> > error message that it has failed and needs to close. Any idea if there >> > is a patch out there for this or is there something in the Group >> > Policy I need to work with? >> > >> > When I restart the server I end up getting a large number of prompts >> > asking me if I want to submit each of these incidents to Microsoft. >> > >> > Thanks. >> > >> >> >>
Guest net_admin Posted September 6, 2007 Posted September 6, 2007 RE: Windows Explorer always crashes That could be a profile issue. Does it happen with new users too? How about the local administrator? -- NetAdmin <São Paulo, BR> "Das ist nicht mein bier... arschloch."
Guest Jack Spratt Posted September 6, 2007 Posted September 6, 2007 RE: Windows Explorer always crashes This happens with all users who don't have admin privileges, as far as I'm aware. Not everyone uses windows explorer. "net_admin" wrote: > That could be a profile issue. > Does it happen with new users too? How about the local administrator? > > -- > NetAdmin <São Paulo, BR> > "Das ist nicht mein bier... arschloch."
Guest Jack Spratt Posted September 6, 2007 Posted September 6, 2007 RE: Windows Explorer always crashes Thanks for the responses. I'm hoping it's not malware as I run McAfee on the server and scan the server every couple of weeks with bitdefender to catch anything that may have gotten through. I will try these suggestions when the users are not on the server, which means on a weekend. Thanks again. "Jack Spratt" wrote: > I have 40 users who RDP into Windows Server2003. They are all controlled by a > group policy so they have limited access. They do have access to use Windows > Explore but shortly after opening it they get an error message that it has > failed and needs to close. Any idea if there is a patch out there for this or > is there something in the Group Policy I need to work with? > > When I restart the server I end up getting a large number of prompts asking > me if I want to submit each of these incidents to Microsoft. > > Thanks.
Guest net_admin Posted September 6, 2007 Posted September 6, 2007 RE: Windows Explorer always crashes Try copying the profile of a user that works fine. Just to check. -- NetAdmin <São Paulo, BR> "Das ist nicht mein bier... arschloch."
Recommended Posts