Device Manager Error

[Guest smohsinahmad]

Hi.

 

 

 

I was installing my palmOne. I mistakenly added a device which is displayed

as Unknown Device in the Device Manager. Infact, I have two Unknown devices

under Palm OS Handheld category.

 

Now, when I try to uninstall these two, I get the error

 

"Windows could not load the installer for {................. a long

alphanumeric code...............}. Contact your Hardware vendor for

assistance".

 

OK so I know since these devices do not exist, there wont be installers etc

for these devices. The thing is that I cannot make these devices go from the

Device Manager and everytime my pc starts, so does the hardware wizard which

prompts to install these two devices. Please help me in getting these two

unknown and unwanted devices out of the Device Manager. Thanks!

[Guest R. McCarty]

Re: Device Manager Error

 

If you're comfortable/capable of making Registry Edits you can

manually remove the "Unknown" entries from Device Manager.

1.) Click Run ( type ) Regedit [Enter]

2.) Navigate to:

HKLM\System\CurrentControlSet\Enum

*Locate the Palm OS Handheld Category, Expand it [+]

3.) Right Click each entry and take "Export", pick an appropriate

name and save.

4.) Right Click each of the instances of "Unknown" and take

Delete

5. Reboot the PC and check that the Palm OS category is gone

 

"smohsinahmad" <smohsinahmad@discussions.microsoft.com> wrote in message

news:EFC3CBE4-2E32-42EA-83C9-5C7D530EE1C7@microsoft.com...

> Hi.

>

>

>

> I was installing my palmOne. I mistakenly added a device which is

> displayed

> as Unknown Device in the Device Manager. Infact, I have two Unknown

> devices

> under Palm OS Handheld category.

>

> Now, when I try to uninstall these two, I get the error

>

> "Windows could not load the installer for {................. a long

> alphanumeric code...............}. Contact your Hardware vendor for

> assistance".

>

> OK so I know since these devices do not exist, there wont be installers

> etc

> for these devices. The thing is that I cannot make these devices go from

> the

> Device Manager and everytime my pc starts, so does the hardware wizard

> which

> prompts to install these two devices. Please help me in getting these two

> unknown and unwanted devices out of the Device Manager. Thanks!

>

[Guest smohsinahmad]

Re: Device Manager Error

 

heyaz!

 

Thanks McCarty for the quick response. But the Palm OS Category was not

listed under Enum. Any other location to look into?

 

 

 

"R. McCarty" wrote:

> If you're comfortable/capable of making Registry Edits you can

> manually remove the "Unknown" entries from Device Manager.

> 1.) Click Run ( type ) Regedit [Enter]

> 2.) Navigate to:

> HKLM\System\CurrentControlSet\Enum

> *Locate the Palm OS Handheld Category, Expand it [+]

> 3.) Right Click each entry and take "Export", pick an appropriate

> name and save.

> 4.) Right Click each of the instances of "Unknown" and take

> Delete

> 5. Reboot the PC and check that the Palm OS category is gone

>

> "smohsinahmad" <smohsinahmad@discussions.microsoft.com> wrote in message

> news:EFC3CBE4-2E32-42EA-83C9-5C7D530EE1C7@microsoft.com...

> > Hi.

> >

> >

> >

> > I was installing my palmOne. I mistakenly added a device which is

> > displayed

> > as Unknown Device in the Device Manager. Infact, I have two Unknown

> > devices

> > under Palm OS Handheld category.

> >

> > Now, when I try to uninstall these two, I get the error

> >

> > "Windows could not load the installer for {................. a long

> > alphanumeric code...............}. Contact your Hardware vendor for

> > assistance".

> >

> > OK so I know since these devices do not exist, there wont be installers

> > etc

> > for these devices. The thing is that I cannot make these devices go from

> > the

> > Device Manager and everytime my pc starts, so does the hardware wizard

> > which

> > prompts to install these two devices. Please help me in getting these two

> > unknown and unwanted devices out of the Device Manager. Thanks!

> >

>

>

>

[Guest R. McCarty]

Re: Device Manager Error

 

Maybe, start at the outside heading of \Enum and using the search

function in Regedit (Text Option edit, Find ) - use the keyword

unknown. If a match is found make sure it's within the Enum sub-keys.

Then follow the previous instructions for backup/removal.

Go Slowly and check carefully - you're in dangerous terrain making

Registry changes.

 

"smohsinahmad" <smohsinahmad@discussions.microsoft.com> wrote in message

news:CFED630B-29E5-4F15-A712-F611F186B0F3@microsoft.com...

> heyaz!

>

> Thanks McCarty for the quick response. But the Palm OS Category was not

> listed under Enum. Any other location to look into?

>

>

>

> "R. McCarty" wrote:

>

>> If you're comfortable/capable of making Registry Edits you can

>> manually remove the "Unknown" entries from Device Manager.

>> 1.) Click Run ( type ) Regedit [Enter]

>> 2.) Navigate to:

>> HKLM\System\CurrentControlSet\Enum

>> *Locate the Palm OS Handheld Category, Expand it [+]

>> 3.) Right Click each entry and take "Export", pick an appropriate

>> name and save.

>> 4.) Right Click each of the instances of "Unknown" and take

>> Delete

>> 5. Reboot the PC and check that the Palm OS category is gone

>>

>> "smohsinahmad" <smohsinahmad@discussions.microsoft.com> wrote in message

>> news:EFC3CBE4-2E32-42EA-83C9-5C7D530EE1C7@microsoft.com...

>> > Hi.

>> >

>> >

>> >

>> > I was installing my palmOne. I mistakenly added a device which is

>> > displayed

>> > as Unknown Device in the Device Manager. Infact, I have two Unknown

>> > devices

>> > under Palm OS Handheld category.

>> >

>> > Now, when I try to uninstall these two, I get the error

>> >

>> > "Windows could not load the installer for {................. a long

>> > alphanumeric code...............}. Contact your Hardware vendor for

>> > assistance".

>> >

>> > OK so I know since these devices do not exist, there wont be installers

>> > etc

>> > for these devices. The thing is that I cannot make these devices go

>> > from

>> > the

>> > Device Manager and everytime my pc starts, so does the hardware wizard

>> > which

>> > prompts to install these two devices. Please help me in getting these

>> > two

>> > unknown and unwanted devices out of the Device Manager. Thanks!

>> >

>>

>>

>>