Network files take long time to load

[Guest MLM450@hotmail.com]

Hi everyone,

I need some help understanding how files are transferred in a TS

environment. We have a client that is using our software to open image

files that are stored on a server. There is a very big delay in

opening TIF image files, while all other formats open quickly. File

size is not the problem because the TIFs are smaller than the other

images. If we copy the files to the desktop and open from there, there

is no delay at all.

 

The client says they have determined that the delay is in the upload

of the file from the local computer to the TS session. I have very

little TS experience. I am not sure I understand what this upload is.

Can someone explain? Does anyone have an idea what might cause the

delay?

 

Thanks,

Mike

[Guest Lanwench [MVP - Exchange]]

Re: Network files take long time to load

 

MLM450@hotmail.com wrote:

> Hi everyone,

> I need some help understanding how files are transferred in a TS

> environment. We have a client that is using our software

 

Which is....

> to open image

> files that are stored on a server.

 

On a file server on the same network as the TS box?

> There is a very big delay in

> opening TIF image files, while all other formats open quickly. File

> size is not the problem because the TIFs are smaller than the other

> images. If we copy the files to the desktop

 

Meaning, the user's *client* machine on the network....not the desktop

folder in their TS session?

> and open from there, there

> is no delay at all.

 

What happens if they open the same graphics file in, say, Windows Picture &

Fax viewer, and *not* your software?

>

> The client says they have determined that the delay is in the upload

> of the file from the local computer to the TS session

 

I don't see where there's any upload at all. However, if they're indeed

using local drive redirection in their TS session to access their own

workstation's HDs within the session, yeah, that *is* slow...but why would

people be doing this regularly or storing files on their workstations to

begin with?

> . I have very

> little TS experience. I am not sure I understand what this upload is.

 

If the TS user is accessing a network drive w/in his or her TS session,

there is no 'upload' to speak of. They're just opening the file accross the

network, same as they'd do from a workstation.

> Can someone explain? Does anyone have an idea what might cause the

> delay?

 

Terminal Services / remote desktop in general does not handle graphics very

well, note.

>

> Thanks,

> Mike