Guest pauly Posted September 7, 2007 Posted September 7, 2007 Hi Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i get a blank ( black ) screen with a flashing cursor in the top left of screen. The only way to get out of it is to press re-set button on compy or switch off then back on again. I am running Windows ME 4.90.3000 Thanking anyone in advance for any help
Guest webster72n Posted September 7, 2007 Posted September 7, 2007 Re: Blank screen after upgrading to ie6 You say: "...to get out of it", do you mean IE 5.5 reappears? If that's the case, what version is registered in Add/Remove? A little more info would be helpful. Harry. "pauly" <pauly@discussions.microsoft.com> wrote in message news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com... > Hi > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i > get a blank ( black ) screen with a flashing cursor in the top left of > screen. The only way to get out of it is to press re-set button on compy or > switch off then back on again. > I am running Windows ME 4.90.3000 > > Thanking anyone in advance for any help >
Guest pauly leotardo Posted September 7, 2007 Posted September 7, 2007 Re: Blank screen after upgrading to ie6 "To get out of it" is to get off the blank screen with the flashing cursor, as when it is on this blank screen, no button presses will do anything. Only a reset of the compy or a shutdown by pressing the power button for about 5 seconds will get me off that blank screen. Nothing reappears when i do a restart. Have tried the restart on the start button, and also ctrl,alt,del twice but neither restart the machine. All i get is the computer "freezing" with the flashing cursor in the top left hand corner. The version that is registered in add/remove is "Microsoft Internet Explorer 6 SP1 and Internet Tools" "webster72n" wrote: > > You say: "...to get out of it", do you mean IE 5.5 reappears? > If that's the case, what version is registered in Add/Remove? > A little more info would be helpful. > > Harry. > > > "pauly" <pauly@discussions.microsoft.com> wrote in message > news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com... > > Hi > > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart > i > > get a blank ( black ) screen with a flashing cursor in the top left of > > screen. The only way to get out of it is to press re-set button on compy > or > > switch off then back on again. > > I am running Windows ME 4.90.3000 > > > > Thanking anyone in advance for any help > > > > >
Guest Mike M Posted September 8, 2007 Posted September 8, 2007 Re: Blank screen after upgrading to ie6 Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling it again. When reinstalling do this with your AV paused or disabled, remembering to re-enable when finished. -- Mike Maltby mike.maltby@gmail.com pauly <pauly@discussions.microsoft.com> wrote: > Hi > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a > restart i get a blank ( black ) screen with a flashing cursor in the > top left of screen. The only way to get out of it is to press re-set > button on compy or switch off then back on again. > I am running Windows ME 4.90.3000 > > Thanking anyone in advance for any help
Guest Heirloom Posted September 8, 2007 Posted September 8, 2007 Re: Blank screen after upgrading to ie6 Doesn't look like he is getting far enough to do the uninstall, Mike. Pauly, can you start into the Safe Mode, if so, you should be able to follow Mike's advice from that point. Barring that, if you can get into the Safe Mode, see if you can perform a System Restore to a point prior to the bad install. If you are unable to get into the Safe Mode, do you have an EBD?.....Emergency Boot Disk? That should get you where you need to be. If no EBD, you can get someone to dl'd one for you from Bootdisk.com......just make sure you get the one for Windows Me. Heirloom, old and 'bout time for bed "Mike M" <No_Spam@Corned_Beef.Only> wrote in message news:uJVeUta8HHA.5012@TK2MSFTNGP02.phx.gbl... > Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling > it again. When reinstalling do this with your AV paused or disabled, > remembering to re-enable when finished. > -- > Mike Maltby > mike.maltby@gmail.com > > > pauly <pauly@discussions.microsoft.com> wrote: > >> Hi >> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a >> restart i get a blank ( black ) screen with a flashing cursor in the >> top left of screen. The only way to get out of it is to press re-set >> button on compy or switch off then back on again. >> I am running Windows ME 4.90.3000 >> >> Thanking anyone in advance for any help >
Guest pauly leotardo Posted September 8, 2007 Posted September 8, 2007 Re: Blank screen after upgrading to ie6 I am able to boot into safe mode, but what is the AV that you refer to. The ie6 install which i did was the ie6 setup program, then it installs the files that are needed from the net. Is this one o.k to use or should i download the complete ie6 and install from that. "Heirloom" wrote: > Doesn't look like he is getting far enough to do the uninstall, Mike. > > Pauly, can you start into the Safe Mode, if so, you should be able to follow > Mike's advice from that point. Barring that, if you can get into the Safe > Mode, see if you can perform a System Restore to a point prior to the bad > install. If you are unable to get into the Safe Mode, do you have an > EBD?.....Emergency Boot Disk? That should get you where you need to be. If > no EBD, you can get someone to dl'd one for you from Bootdisk.com......just > make sure you get the one for Windows Me. > Heirloom, old and 'bout time for bed > > "Mike M" <No_Spam@Corned_Beef.Only> wrote in message > news:uJVeUta8HHA.5012@TK2MSFTNGP02.phx.gbl... > > Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling > > it again. When reinstalling do this with your AV paused or disabled, > > remembering to re-enable when finished. > > -- > > Mike Maltby > > mike.maltby@gmail.com > > > > > > pauly <pauly@discussions.microsoft.com> wrote: > > > >> Hi > >> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a > >> restart i get a blank ( black ) screen with a flashing cursor in the > >> top left of screen. The only way to get out of it is to press re-set > >> button on compy or switch off then back on again. > >> I am running Windows ME 4.90.3000 > >> > >> Thanking anyone in advance for any help > > > > >
Guest Mike M Posted September 8, 2007 Posted September 8, 2007 Re: Blank screen after upgrading to ie6 AV = AntiVirus. Some antivirus programs block access to the registry resulting in incomplete installations. If you can boot to Safe Mode you should be able to uninstall IE6 and return to an earlier version such as IE5.5 without needing to go on line. If this enables you to boot normally then go on line and download and reinstall IE6 SP1. -- Mike Maltby mike.maltby@gmail.com pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote: > I am able to boot into safe mode, but what is the AV that you refer > to. > The ie6 install which i did was the ie6 setup program, then it > installs the files that are needed from the net. Is this one o.k to > use or should i download the complete ie6 and install from that.
Guest pauly leotardo Posted September 9, 2007 Posted September 9, 2007 Re: Blank screen after upgrading to ie6 Tried all that and still no joy. One thing i did notice was that when i was in safe mode and did a re-start, it did so with no blank screen and booted to the desktop. but as soon as i tried a re-start in normal mode then i got the "freeze" and the blank screen with the flashing cursor. "Mike M" wrote: > AV = AntiVirus. Some antivirus programs block access to the registry > resulting in incomplete installations. > > If you can boot to Safe Mode you should be able to uninstall IE6 and > return to an earlier version such as IE5.5 without needing to go on line. > If this enables you to boot normally then go on line and download and > reinstall IE6 SP1. > -- > Mike Maltby > mike.maltby@gmail.com > > > pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote: > > > I am able to boot into safe mode, but what is the AV that you refer > > to. > > The ie6 install which i did was the ie6 setup program, then it > > installs the files that are needed from the net. Is this one o.k to > > use or should i download the complete ie6 and install from that. > >
Guest webster72n Posted September 11, 2007 Posted September 11, 2007 Re: Blank screen after upgrading to ie6 Do you have access to another machine? If so, here is a link which 'may' provide some helpful tips: http://www.tipsdr.com/internet-explorer-6-tips.html. Harry. "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:A3E123AB-ADA7-480C-9D36-045C1A9D9355@microsoft.com... > Tried all that and still no joy. One thing i did notice was that when i was > in safe mode and did a re-start, it did so with no blank screen and booted to > the desktop. but as soon as i tried a re-start in normal mode then i got the > "freeze" and the blank screen with the flashing cursor. > > "Mike M" wrote: > > > AV = AntiVirus. Some antivirus programs block access to the registry > > resulting in incomplete installations. > > > > If you can boot to Safe Mode you should be able to uninstall IE6 and > > return to an earlier version such as IE5.5 without needing to go on line. > > If this enables you to boot normally then go on line and download and > > reinstall IE6 SP1. > > -- > > Mike Maltby > > mike.maltby@gmail.com > > > > > > pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote: > > > > > I am able to boot into safe mode, but what is the AV that you refer > > > to. > > > The ie6 install which i did was the ie6 setup program, then it > > > installs the files that are needed from the net. Is this one o.k to > > > use or should i download the complete ie6 and install from that. > > > >
Guest Ben Myers Posted September 11, 2007 Posted September 11, 2007 Re: Blank screen after upgrading to ie6 "pauly" <pauly@discussions.microsoft.com> wrote in message news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com... > Hi > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i > get a blank ( black ) screen with a flashing cursor in the top left of > screen. The only way to get out of it is to press re-set button on compy or > switch off then back on again. > I am running Windows ME 4.90.3000 > Thanking anyone in advance for any help Start the computer in Safe mode, wait until the "Help and Support" window opens and select "System Restore". Make sure "Restore my computer to an earlier time" is selected, click "Next" and select a restore point that predates the problem. Ben
Guest pauly leotardo Posted September 22, 2007 Posted September 22, 2007 Re: Blank screen after upgrading to ie6 If i were to do the system restore to an earlier point then i would lose the update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I think it must be hardware related as i have another machine running ME and i upgraded to IE6 with no problem at all. "Ben Myers" wrote: > "pauly" <pauly@discussions.microsoft.com> wrote in message news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com... > > Hi > > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i > > get a blank ( black ) screen with a flashing cursor in the top left of > > screen. The only way to get out of it is to press re-set button on compy or > > switch off then back on again. > > I am running Windows ME 4.90.3000 > > Thanking anyone in advance for any help > > Start the computer in Safe mode, wait until the "Help and Support" > window opens and select "System Restore". Make sure "Restore > my computer to an earlier time" is selected, click "Next" and > select a restore point that predates the problem. > > Ben > >
Guest Mike M Posted September 22, 2007 Posted September 22, 2007 Re: Blank screen after upgrading to ie6 You need to uninstall and then reinstall IE6 and using system restore and rolling back to before your problems started is one way of doing so. Something that I suggested you do earlier two weeks ago but since you reported that you were unable to uninstall IE6 using Add/Remove Programs (which suggests something odd with your setup) then using system restore should do this for you however a lot of time has passed since you first reported your problem and the longer you leave it the less likely system restore will be able to help. -- Mike Maltby mike.maltby@gmail.com pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote: > If i were to do the system restore to an earlier point then i would > lose the update to IE6 and go back to IE5.5. This is one thing i do > not wish to do. I think it must be hardware related as i have another > machine running ME and i upgraded to IE6 with no problem at all.
Guest Mike M Posted September 22, 2007 Posted September 22, 2007 Re: Blank screen after upgrading to ie6 Alternatively try repairing Internet Explorer. Either use Add/Remove Programs, Select IE6 and click Remove and then select Repair from the menu. If IE6 does not appear in Add/Remove programs repairing is a little more complicated and you need to use Start | Run and in the box type (all as one line): rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\Windows\IE Uninstall Log.Txt" Keep the spaces (after ll32, ance, Program, rnet, EXE", /g, \IE and tall) and also the quote marks. Now click OK and follow the prompts. This can be done from Safe Mode. See MS KB 194177 - "Description of the Internet Explorer Repair tool" (http://support.microsoft.com/?kbid=194177). This article also applies to IE6 although not mentioned in the article. -- Mike Maltby mike.maltby@gmail.com Mike M <No_Spam@Corned_Beef.Only> wrote: > You need to uninstall and then reinstall IE6 and using system restore > and rolling back to before your problems started is one way of doing > so. Something that I suggested you do earlier two weeks ago but since > you reported that you were unable to uninstall IE6 using Add/Remove > Programs (which suggests something odd with your setup) then using > system restore should do this for you however a lot of time has > passed since you first reported your problem and the longer you leave > it the less likely system restore will be able to help. > >> If i were to do the system restore to an earlier point then i would >> lose the update to IE6 and go back to IE5.5. This is one thing i do >> not wish to do. I think it must be hardware related as i have another >> machine running ME and i upgraded to IE6 with no problem at all.
Guest pauly leotardo Posted September 23, 2007 Posted September 23, 2007 Re: Blank screen after upgrading to ie6 Hi Mike Don't think i ever said i could'nt remove IE6 via add/remove. Anyway have just tried the repair bit and its still the same. Am pretty sure its hardware related so will have to live with it until i am able to upgrade the compy. Thanks for all your help. "Mike M" wrote: > Alternatively try repairing Internet Explorer. Either use Add/Remove > Programs, Select IE6 and click Remove and then select Repair from the > menu. If IE6 does not appear in Add/Remove programs repairing is a little > more complicated and you need to use Start | Run and in the box type (all > as one line): > > rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet > Explorer\Setup\SETUP.EXE" /g "C:\Windows\IE Uninstall Log.Txt" > > Keep the spaces (after ll32, ance, Program, rnet, EXE", /g, \IE and tall) > and also the quote marks. Now click OK and follow the prompts. > > This can be done from Safe Mode. > > See MS KB 194177 - "Description of the Internet Explorer Repair tool" > (http://support.microsoft.com/?kbid=194177). This article also applies to > IE6 although not mentioned in the article. > -- > Mike Maltby > mike.maltby@gmail.com > > > Mike M <No_Spam@Corned_Beef.Only> wrote: > > > You need to uninstall and then reinstall IE6 and using system restore > > and rolling back to before your problems started is one way of doing > > so. Something that I suggested you do earlier two weeks ago but since > > you reported that you were unable to uninstall IE6 using Add/Remove > > Programs (which suggests something odd with your setup) then using > > system restore should do this for you however a lot of time has > > passed since you first reported your problem and the longer you leave > > it the less likely system restore will be able to help. > > > >> If i were to do the system restore to an earlier point then i would > >> lose the update to IE6 and go back to IE5.5. This is one thing i do > >> not wish to do. I think it must be hardware related as i have another > >> machine running ME and i upgraded to IE6 with no problem at all. > >
Guest Mike M Posted September 23, 2007 Posted September 23, 2007 Re: Blank screen after upgrading to ie6 Well you did say "Tried all that and still no joy." (Sun, 9 Sep 2007 06:30:01 -0700) when I first suggested that you uninstall IE6 using Add/Remove Programs. Personally I think it unlikely that your problem is hardware related but then I know nothing about your PC so there may be other factors at play that I/we know nothing about. -- Mike Maltby mike.maltby@gmail.com pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote: > Hi Mike > Don't think i ever said i could'nt remove IE6 via add/remove. > Anyway have just tried the repair bit and its still the same. Am > pretty sure its hardware related so will have to live with it until i > am able to upgrade the compy. > Thanks for all your help.
Guest Ben Myers Posted September 24, 2007 Posted September 24, 2007 Re: Blank screen after upgrading to ie6 "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com... > If i were to do the system restore to an earlier point then i would lose the > update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I > think it must be hardware related as i have another machine running ME and i > upgraded to IE6 with no problem at all. You seem to be saying that the computer works normally when initially started, but fails during a warm reboot. If this is the case, you might try hitting F8 during the restart and using "Logged" or "Step by step confirmation" to determine where the problem is occurring. Ben
Guest pauly leotardo Posted September 27, 2007 Posted September 27, 2007 Re: Blank screen after upgrading to ie6 Thanks to all involved and i seem to have sorted the problem. I changed the motherboard and all seems to be ok, although why it started doing it only after installing IE6 i will never know. Once again thank you to all "Ben Myers" wrote: > "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com... > > If i were to do the system restore to an earlier point then i would lose the > > update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I > > think it must be hardware related as i have another machine running ME and i > > upgraded to IE6 with no problem at all. > > You seem to be saying that the computer works normally when > initially started, but fails during a warm reboot. If this is the case, > you might try hitting F8 during the restart and using "Logged" or > "Step by step confirmation" to determine where the problem is > occurring. > > Ben >
Guest webster72n Posted September 27, 2007 Posted September 27, 2007 Re: Blank screen after upgrading to ie6 You've done it the hard way, pauly, but circumvention is one way, no doubt. Good to know you see light at the end of your tunnel. And you are welcome, too. Harry. "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:D07C9EAE-843A-45A9-B0ED-52387E6D1E95@microsoft.com... > Thanks to all involved and i seem to have sorted the problem. > I changed the motherboard and all seems to be ok, although why it started > doing it only after installing IE6 i will never know. > > Once again thank you to all > > "Ben Myers" wrote: > > > "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com... > > > If i were to do the system restore to an earlier point then i would lose the > > > update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I > > > think it must be hardware related as i have another machine running ME and i > > > upgraded to IE6 with no problem at all. > > > > You seem to be saying that the computer works normally when > > initially started, but fails during a warm reboot. If this is the case, > > you might try hitting F8 during the restart and using "Logged" or > > "Step by step confirmation" to determine where the problem is > > occurring. > > > > Ben > >
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