Guest Matt31 Posted September 8, 2007 Posted September 8, 2007 hi I have windows xp home edition 2002 I have just installed a game for my son named "Cars". The installation went normal, but when we try to play we get a message that says "Cars.exe has encountered a problem and needs to close". Then it asks me if I want to send an error report to microsoft. I've been down to my brother's place and the game installed and played perfectly down there. Can anyone help? My kids are driving me nuts with questions I don't know the answer to.... Many thanks Matt
Guest dobey Posted September 8, 2007 Posted September 8, 2007 Re: Error Report for Game "Matt31" <Matt31@discussions.microsoft.com> wrote in message news:A522C8F5-EE21-475D-8E2A-33C9B5A1AD08@microsoft.com... > hi > > I have windows xp home edition 2002 > > I have just installed a game for my son named "Cars". The installation > went > normal, but when we try to play we get a message that says "Cars.exe has > encountered a problem and needs to close". Then it asks me if I want to > send > an error report to microsoft. > > I've been down to my brother's place and the game installed and played > perfectly down there. > > Can anyone help? My kids are driving me nuts with questions I don't know > the > answer to.... > Many thanks > Matt Send your kids to your brothers place to play the game ;-) I assume Microsoft looks for patterns in faulting applications to see if it is an OS problem. Don't expect a reply from them with a fix. The only things I can suggest are; 1) Try running the game under an administrators account, or with administrator credentials. (right click on program and choose "run as", then use an admin password. 2)If you look in event viewer and the crash was logged, look at the properties and there may be a link to help and support which may shed some light on the problem. 3) Check the website of the game publishers for support, or a forum on your problem. Take note of the error message (probably available in event viewer). And post those details, or even google that information. Your problem could be anything from video drivers to directx to failing RAM to a virus. Did you check that your PC meets the games minimum requirements? Good luck.
Guest Matt31 Posted September 8, 2007 Posted September 8, 2007 Re: Error Report for Game thanks dobey, you make some good suggestions (especially the one about sending the kids off). sadly none of them have solved the prob. thanks for taking the time to reply. "dobey" wrote: > > "Matt31" <Matt31@discussions.microsoft.com> wrote in message > news:A522C8F5-EE21-475D-8E2A-33C9B5A1AD08@microsoft.com... > > hi > > > > I have windows xp home edition 2002 > > > > I have just installed a game for my son named "Cars". The installation > > went > > normal, but when we try to play we get a message that says "Cars.exe has > > encountered a problem and needs to close". Then it asks me if I want to > > send > > an error report to microsoft. > > > > I've been down to my brother's place and the game installed and played > > perfectly down there. > > > > Can anyone help? My kids are driving me nuts with questions I don't know > > the > > answer to.... > > Many thanks > > Matt > > Send your kids to your brothers place to play the game ;-) > > I assume Microsoft looks for patterns in faulting applications to see if it > is an OS problem. Don't expect a reply from them with a fix. > > The only things I can suggest are; > > 1) Try running the game under an administrators account, or with > administrator credentials. (right click on program and choose "run as", then > use an admin password. > > 2)If you look in event viewer and the crash was logged, look at the > properties and there may be a link to help and support which may shed some > light on the problem. > > 3) Check the website of the game publishers for support, or a forum on your > problem. Take note of the error message (probably available in event > viewer). And post those details, or even google that information. > > Your problem could be anything from video drivers to directx to failing RAM > to a virus. Did you check that your PC meets the games minimum > requirements? > > Good luck. > > >
Guest Elmo Posted September 8, 2007 Posted September 8, 2007 Re: Error Report for Game Matt31 wrote: > thanks dobey, you make some good suggestions (especially the one about > sending the kids off). sadly none of them have solved the prob. thanks for > taking the time to reply. > > "dobey" wrote: > >> "Matt31" <Matt31@discussions.microsoft.com> wrote in message >> news:A522C8F5-EE21-475D-8E2A-33C9B5A1AD08@microsoft.com... >>> hi >>> >>> I have windows xp home edition 2002 >>> >>> I have just installed a game for my son named "Cars". The installation >>> went >>> normal, but when we try to play we get a message that says "Cars.exe has >>> encountered a problem and needs to close". Then it asks me if I want to >>> send >>> an error report to microsoft. >>> >>> I've been down to my brother's place and the game installed and played >>> perfectly down there. >>> >>> Can anyone help? My kids are driving me nuts with questions I don't know >>> the >>> answer to.... >>> Many thanks >>> Matt >> Send your kids to your brothers place to play the game ;-) >> >> I assume Microsoft looks for patterns in faulting applications to see if it >> is an OS problem. Don't expect a reply from them with a fix. >> >> The only things I can suggest are; >> >> 1) Try running the game under an administrators account, or with >> administrator credentials. (right click on program and choose "run as", then >> use an admin password. >> >> 2)If you look in event viewer and the crash was logged, look at the >> properties and there may be a link to help and support which may shed some >> light on the problem. >> >> 3) Check the website of the game publishers for support, or a forum on your >> problem. Take note of the error message (probably available in event >> viewer). And post those details, or even google that information. >> >> Your problem could be anything from video drivers to directx to failing RAM >> to a virus. Did you check that your PC meets the games minimum >> requirements? >> >> Good luck. Run DXDiag and see if it complains of uncertified drivers; try lowering graphics hardware acceleration, etc.. Also look at the computer manufacturer site and the graphics card manufacturer site for different drivers. Try upgrades, reference drivers, and drivers for other model cards till you find one that works. Do a search at http://groups.google.com entering the game and graphics card model for more suggestions. Look for drivers and utilities at these sites: http://www.guru3d.com/ http://www.reactorcritical.com/download.shtml http://www.viaarena.com/?PageID=3&faq=7&Search= http://www.voodoofiles.com/ http://www.ati.com/support/driver.html See if there's a BIOS upgrade for your system. Look at the manufacturer's site, Compaq, PB, etc., and also at the motherboard manufacturer's site. -- Joe =o)
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