problems loading xp a fresh !

[stylianou]

Hi all i wonder if you wise guys from the web could help me i am haveing problems loading a xp home operating systems on my laptop as i wish to start fresh again.

I booted from my supplied disc i get as far as the blue screens ie, to set up press enter - to repair press r - to quit press f3

so i go into set up and then another screen appers and says set up did not find any hard discs drives installed in your computer make sure any hard drives are powered on, and proplery connected to your computer.And any related hardware configuration is correct .

not sure what to do next :confused:

[Guest Wolfeymole]

Hi Chris

 

What happened before you wanted to re-install XP did you see any error messages?

 

It sounds like the hard drive has died.

[Dalo Harkin]

hmm - very odd, can you enter the BIOS and see if the disk is shown in there please?

[stylianou]

Hi no i did not see any error messages i am using the computer now to type this reply so could it still be hard drive problem ?

[stylianou]

hmm - very odd, can you enter the BIOS and see if the disk is shown in there please?

sorry not 100% sure how i go about doing that .

[Goku]

What is the exact error message you receive during the Setup? It does seem that the drive has indeed gone bad.

 

-- Goku

[stylianou]

I have had a we bit of trouble with a few trojons as i down loaded some by mistake i have got rid of most but computer still playing up a wee bit tho .

[Guest Wolfeymole]

Chris

 

To install XP afresh you have to change the boot order in the bios to cdrom first.

 

When the pc first boots up you will see a message saying "Press Del (example) to Enter Setup"

 

This will take you into the BIOS where you can change the boot order to cdrom first.

Insert the XP Disk and press F10 to save the setting before exiting.

 

The screen will then show "Press any key to boot from CD"

 

Press this only then and not after when it asks on reboot.

[stylianou]

well i went into set up mode i pressed enter and another blue screen came up with this message " set up did not find any hard disk drives installed in your computer make sure any hard disk drives are powered on and propley connected to your computer and any disk related hardware configuration is correct This may involve running a manufactures supplied diagnostic or set up program .

[Guest Wolfeymole]

Chris

 

We have an enigma here because your saying no hard disks were found but your typing posts here on that very laptop.

[Goku]

OK, after a brief search, I managed to find a few articles that might contain useful instructions for you.

 

Resolving "Setup did not find any hard disk drives" during Windows XP Installation

 

Microsoft's Windows XP Professional Install Setup did not find hard drive

 

Print out the instructions if you need them for future reference and follow them on the troubled machine. Let us know if it helps or not. Good Luck. :)

 

-- Goku

[stylianou]

Chris

 

To install XP afresh you have to change the boot order in the bios to cdrom first.

 

When the pc first boots up you will see a message saying "Press Del (example) to Enter Setup"

 

This will take you into the BIOS where you can change the boot order to cdrom first.

Insert the XP Disk and press F10 to save the setting before exiting.

 

The screen will then show "Press any key to boot from CD"

 

Press this only then and not after when it asks on reboot.

 

 

Hi it seems my laptop already set up to boot from cd as it is starting up it says "Press any keey to boot from cd "

If my hard drive is not good would i still be able to use my laptop as i am doing now ??

[stylianou]

OK, after a brief search, I managed to find a few articles that might contain useful instructions for you.

 

Resolving "Setup did not find any hard disk drives" during Windows XP Installation

 

Microsoft's Windows XP Professional Install Setup did not find hard drive

 

Print out the instructions if you need them for future reference and follow them on the troubled machine. Let us know if it helps or not. Good Luck. :)

 

-- Goku

wow thank you so mush i shall let you know how i get on

[Dalo Harkin]

going back to why you want to start afresh - if it is working now then just clean it up - goto add/remove and uninstall anything you dont need, run Malwarebytes and then we will talk you through msconfig to get rid of redundant start up items and it will be good as new!

[stylianou]

Chris

 

We have an enigma here because your saying no hard disks were found but your typing posts here on that very laptop.

 

 

Yes it does all sound very strange hence the reason i am asking you guys :o

[Guest Wolfeymole]

It seems the laptop possesses a sata drive and as Goku pointed out this is why your getting that error.

 

Can you have a look in Device Manager and let us know if this is the case please.

[stylianou]

It seems the laptop possesses a sata drive and as Goku pointed out this is why your getting that error.

 

Can you have a look in Device Manager and let us know if this is the case please.

 

Hi yes i belive it does "intel ®82801 gbm SATA AHCI controller " is what is says . it all sounds a bit complex what i have to do i might just leave it as it is it just takes a long time to load up and get things running even more so after haveing a few trojans .

[Guest Wolfeymole]

This whole issue may come down to nothing more than a simple malware/virus infection Chris.

 

If this is the case then follow the instructions below and get back to us.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[stylianou]

Hi is there any other way of some sort of factory restore type thing???

[Guest Wolfeymole]

What do you want to do Chris, completely take it back to factory condition as this will involve re-obtaining the system drivers again or try cleaning the system which will probably result in a clean machine?

[Seth]

What is the make and model of the PC?

 

There is a chance you can restore the operating system from a hidden partition on the hard drive.

[stylianou]

What do you want to do Chris, completely take it back to factory condition as this will involve re-obtaining the system drivers again or try cleaning the system which will probably result in a clean machine?

 

 

Back to factory condition would be good i have all the drivers on one cd .

[stylianou]

What is the make and model of the PC?

 

There is a chance you can restore the operating system from a hidden partition on the hard drive.

 

my computer is a fujitsu siemens pi 1536.

[Seth]

The manual for that model indicates that you can only reinstall XP using the cd's.

[stylianou]

This whole issue may come down to nothing more than a simple malware/virus infection Chris.

 

If this is the case then follow the instructions below and get back to us.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

 

 

 

Hi many thanks computer running a lot better :D i still have a problem whan it boots up it seems to be going into a black screen with white writing with 2 selections 1 start up xp home 2 start up xp set up

if i press up on to option 1 then xp starts as normal othwer wise it goes in set up the screen goes blue and sayes something like istyer file not found ? its just realy annoying haveing to press up at the write time when booting up each time any ideas .... many thnks