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Why doesn't Nexigo Hello camera work with Windows 11 Pro correctly?

Guest CRdesigner

By Guest CRdesigner
in Microsoft Products Support & Discussions

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Guest CRdesigner

Guest CRdesigner

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I have a NexiGo HelloCam IR camera running on a Dell XPS 8950 computer on Windows 11 Pro. When I first installed the camera everything worked. Then the Hello access stopped working. Everything else with the camera works. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". I always update Windows to the latest updates.I have worked with NexiGo support and have tried all they recommended, even replacing the camera with a new camera. They believe it is an operating system issue and to contact Microsoft.Wh

 

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