No control panel

[Guest wrcandrews]

I have several problems. The control panel is no longer available. Task

manager is no longer available. I get a message that I must contact a system

administrator. I own this computer and have always had administrative

privelages. I can't reload Windows XP because the system has had many

updates so the CD is now considered an older version. I am getting security

alert messages and messages that it wants to redirect me to another web site.

How do I regain control?

--

WRA

[Guest Ken Blake, MVP]

Re: No control panel

 

On Sun, 9 Sep 2007 17:14:00 -0700, wrcandrews

<wrcandrews@discussions.microsoft.com> wrote:

> I have several problems. The control panel is no longer available. Task

> manager is no longer available.

 

 

Both are symptomatic of malware infection.

 

> I get a message that I must contact a system

> administrator. I own this computer and have always had administrative

> privelages. I can't reload Windows XP because the system has had many

> updates so the CD is now considered an older version.

 

 

 

No, not correct. It's because you have a Service pack installed that's

not on your Windows CD. But it doesn't matter, because if you get that

message, you're trying to do the installation incorrectly.

 

When you do a correct clean reinstallation, it begins by formatting

the drive, thereby deleting Windows and everything else on the drive

(so backup everything you need to keep first). Therefore what version

of Windows you already have doesn't matter, because it's about to go

away.

 

To reinstall Windows correctly, just boot from the Windows XP CD

(change the BIOS boot order if necessary to accomplish this) and

follow the prompts for a clean installation (delete the existing

partition by pressing "D" when prompted, then create a new one).

 

You can find detailed instructions here:

http://michaelstevenstech.com/cleanxpinstall.html

 

or here

http://xphelpandsupport.mvps.org/how_do_i_install_windows_xp.htm

 

or here http://windowsxp.mvps.org/XPClean.htm

 

or here http://www.webtree.ca/windowsxp/clean_install.htm

 

 

--

Ken Blake, Microsoft MVP Windows - Shell/User

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