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Unable to log into admin account, safe mode or reset PC

Guest Sarah Khanna

By Guest Sarah Khanna
in Microsoft Products Support & Discussions

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Guest Sarah Khanna

Guest Sarah Khanna

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I am the administrator on my sons PC and am currently unable to log into my account, access safe mode and have tried to reset the PC but just end up with a screen that looks like this and has stayed like this for hours, even overnight until we cancel it: Is there another way I can hard reset the PC?

 

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