Windows Live 1

[Phobian]

Hello all

 

Im Having a few Problems with windows Live 1 care. I have had the program now for nearly 3 months and all was going well no Problems then 4 days ago it came up with the Error - "your firewall if off click to fix this" and the little logo went red.

 

I went in to 1 care and clicked the "Turn fire wall" button but with no joy 1 care says that it cant turn it on so I went the other way via control panel and this tells me the firewall is on. I tried going in to 1 care on admin but still nothing. I had a quick look on the microsoft website and they had a tool to fix the Problem so i ran that and now noting works! i cant click change settings and instead of the "turn fire wall on Button" i now have just "help" which trys to fix it and dose nothing :(

 

Has any one had this Problem before? or know how to fix it?

 

Kind regards

Pho

 

O its nice to meet you all :)

[Guest Wolfeymole]

Hello Phobian

 

Welcome to Extreme Tech Support - Free PC Help

 

Have you tried uninstalling it and reinstalling?

 

Doesn't sound like it's done a very good job to me.

 

Try that and get back to us and we'll go further on this.

[Goku]

Hello and Welcome to Extreme Tech Support - Free PC Help Phobian. :)

 

There is indeed a tool that claims to fix the problem. It is available here. I believe, this is the same utility you mention in your post. Can you please retry the utility again and see if it works this time or not. If not, then I am suspecting it to be Windows One Care itself and a corruption issue.

 

Let us know as soon as possible. Good Luck.

 

-- Goku

[Phobian]

Hey

 

Thanks for the help i ran the Program again and it didn't work then did it 2 more times and on the 3rd time it worked... very strange

 

Thank for all the help :)

 

Kind regards

Pho

[Goku]

Glad you got it resolved. Feel free to ask any more questions or doubts you may have. :)

 

-- Goku