Offer Remote Assistance

[Guest Jordy]

Hi,

I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my

network. I have a 2003 Server and clients with WinXP. I've set up all policy

configs for both server and clients. I try to offer assistance to the clients

in the network, I start "Offer Remote Assistance" from the Help Center, the

put the computer clients name. I can reach succesfuly the client as I can see

the users connected to the computer to select which user I want to help.

After selecting I click Start Remote Assistance and I get the following error:

"Program cannot be started. Try it again"

 

Any idea of what the problem can be?

 

Thanks

[Guest Rob Leitman [MS]]

Re: Offer Remote Assistance

 

Adding microsoft.public.windowsxp.help_and_support. They should be of more

help.

 

Rob

 

"Jordy" <Jordy@discussions.microsoft.com> wrote in message

news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...

> Hi,

> I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my

> network. I have a 2003 Server and clients with WinXP. I've set up all

> policy

> configs for both server and clients. I try to offer assistance to the

> clients

> in the network, I start "Offer Remote Assistance" from the Help Center,

> the

> put the computer clients name. I can reach succesfuly the client as I can

> see

> the users connected to the computer to select which user I want to help.

> After selecting I click Start Remote Assistance and I get the following

> error:

> "Program cannot be started. Try it again"

>

> Any idea of what the problem can be?

>

> Thanks

[Guest umwhat]

Re: Offer Remote Assistance

 

perhaps, client firewall..?

--

....scribble...scribble...scribble...

 

 

"Rob Leitman [MS]" wrote:

> Adding microsoft.public.windowsxp.help_and_support. They should be of more

> help.

>

> Rob

>

> "Jordy" <Jordy@discussions.microsoft.com> wrote in message

> news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...

> > Hi,

> > I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my

> > network. I have a 2003 Server and clients with WinXP. I've set up all

> > policy

> > configs for both server and clients. I try to offer assistance to the

> > clients

> > in the network, I start "Offer Remote Assistance" from the Help Center,

> > the

> > put the computer clients name. I can reach succesfuly the client as I can

> > see

> > the users connected to the computer to select which user I want to help.

> > After selecting I click Start Remote Assistance and I get the following

> > error:

> > "Program cannot be started. Try it again"

> >

> > Any idea of what the problem can be?

> >

> > Thanks

>

>

[Guest Jordy]

Re: Offer Remote Assistance

 

At the beginnig it was that, but the error message was completely different:

 

"The host cannot be contacted"

 

After solving the firewall issues I had a missconfiguration in local

policies and the message was:

 

"The administrator has disabled this feature"

 

Now I can reach the computers and see what users are logged onto them to

choose who I want to help. But in the last step when the remote assistance

should be launched I receive the error message:

 

"Program cannot be started. Try it again"

 

Thanks... I'm stil looking for the solution....

 

 

"umwhat" wrote:

> perhaps, client firewall..?

> --

> ...scribble...scribble...scribble...

>

>

> "Rob Leitman [MS]" wrote:

>

> > Adding microsoft.public.windowsxp.help_and_support. They should be of more

> > help.

> >

> > Rob

> >

> > "Jordy" <Jordy@discussions.microsoft.com> wrote in message

> > news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...

> > > Hi,

> > > I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my

> > > network. I have a 2003 Server and clients with WinXP. I've set up all

> > > policy

> > > configs for both server and clients. I try to offer assistance to the

> > > clients

> > > in the network, I start "Offer Remote Assistance" from the Help Center,

> > > the

> > > put the computer clients name. I can reach succesfuly the client as I can

> > > see

> > > the users connected to the computer to select which user I want to help.

> > > After selecting I click Start Remote Assistance and I get the following

> > > error:

> > > "Program cannot be started. Try it again"

> > >

> > > Any idea of what the problem can be?

> > >

> > > Thanks

> >

> >