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Why can't my Windows 7 laptop recognize our new router?

Guest Stacy Peterson1

By Guest Stacy Peterson1
in Microsoft Products Support & Discussions

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Guest Stacy Peterson1

Guest Stacy Peterson1

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We had a new optimum router installed yesterday, and our windows 7 laptop will not show this router on the list of available networks.All other devices in the home have recognized and had no difficulty connecting to the new router.The interesting thing is that the windows 7 laptop is able to recognize and connect to the wifi extender which is connected to the new router. Unfortunately, the laptop is used far away from the extender and the connectivity is weak and unreliable.How do I get my laptop to list the new router as an option and connect?

 

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