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Resetting PIN doesnt work - not logged in

Guest Kira Groenewegen

By Guest Kira Groenewegen
in Microsoft Products Support & Discussions

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Guest Kira Groenewegen

Guest Kira Groenewegen

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I have forgotten my pin for my desktop as I've not used it for 8 months. It has been in storage and I just set it back up. So I tried resetting my PIN while not being logged on. It does not work and keep saying "something went wrong, We weren't able to set up your PIN. You can try again, or skip this step and set up a PIN later". (screenshot file size is too big, but this is all I see text-wise). This seems great because I still have 2 different buttons to press. However I can now press 'retry' or 'skip for now'. Retry doesn't do anything. It shows

 

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