HP Windows 11. Bitlock recovery key still results in sad failure screen

[Guest Amber Wozniak]

Ever since yesterday when my laptop died, whenever I try to turn it on I get the loading symbol for several minutes and then it goes to the blue sad face screen saying something went wrong and it automatically restarts. I did the system check (the short one and long one) and it says everything is functioning normally. I was able to access the Bitlocker screen and was excited to find the passkey worked, but it simply went back to the repairing loading screen and failed again. Now it is once again asking for the Bitlocker key and when I enter it again it says it’s correct, attempts repair, and f

 

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