Guest ArtRuss Posted September 10, 2007 Posted September 10, 2007 I had a spyware issue and resolved that on my niece's Sony computer. It is running XP Home Edition. I set up automatic downloads and installed several (59) downloads. Following that, and the machine was working properly, windows reported that AD was ready to install SP2. It downloaded it and then began the install. It took a long time to finish the installation but it finally did. After it restarted, the machine loads XP Sp2 but does not bring up any icons or taskbar and simply shows the desktop background. I have restarted it in Safe mode and get exactly the same response. No icons or taskbar and no desktop background. It will bring up the Task Manager in both normal and safe mode but that is all. What can I try next. I am "stumped"
Guest R. McCarty Posted September 10, 2007 Posted September 10, 2007 Re: Problem after installing SP2 Try Safe Mode with Networking. Once the user is logged in use Ctrl-Alt-Del to call up Task Mgr. Click the text option "File", New Task and type Explorer. This should start the shell and immediately locate and run Internet Explorer and go to http://update.microsoft.com and try to get the 80+ post SP2 updates for the machine. "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... >I had a spyware issue and resolved that on my niece's Sony computer. It is > running XP Home Edition. I set up automatic downloads and installed > several > (59) downloads. > Following that, and the machine was working properly, windows reported > that > AD was ready to install SP2. It downloaded it and then began the install. > It > took a long time to finish the installation but it finally did. After it > restarted, the machine loads XP Sp2 but does not bring up any icons or > taskbar and simply shows the desktop background. > I have restarted it in Safe mode and get exactly the same response. No > icons > or taskbar and no desktop background. It will bring up the Task Manager in > both normal and safe mode but that is all. > What can I try next. I am "stumped"
Guest Girish Ramnath Posted September 10, 2007 Posted September 10, 2007 RE: Problem after installing SP2 we have a fix, but one quick question are u able to go online. i.e, browse websites? "ArtRuss" wrote: > I had a spyware issue and resolved that on my niece's Sony computer. It is > running XP Home Edition. I set up automatic downloads and installed several > (59) downloads. > Following that, and the machine was working properly, windows reported that > AD was ready to install SP2. It downloaded it and then began the install. It > took a long time to finish the installation but it finally did. After it > restarted, the machine loads XP Sp2 but does not bring up any icons or > taskbar and simply shows the desktop background. > I have restarted it in Safe mode and get exactly the same response. No icons > or taskbar and no desktop background. It will bring up the Task Manager in > both normal and safe mode but that is all. > What can I try next. I am "stumped"
Guest ArtRuss Posted September 10, 2007 Posted September 10, 2007 RE: Problem after installing SP2 Yes, I can surf the internet but only after starting firefox through the task manager. "Girish Ramnath" wrote: > we have a fix, but one quick question are u able to go online. i.e, browse > websites? > > "ArtRuss" wrote: > > > I had a spyware issue and resolved that on my niece's Sony computer. It is > > running XP Home Edition. I set up automatic downloads and installed several > > (59) downloads. > > Following that, and the machine was working properly, windows reported that > > AD was ready to install SP2. It downloaded it and then began the install. It > > took a long time to finish the installation but it finally did. After it > > restarted, the machine loads XP Sp2 but does not bring up any icons or > > taskbar and simply shows the desktop background. > > I have restarted it in Safe mode and get exactly the same response. No icons > > or taskbar and no desktop background. It will bring up the Task Manager in > > both normal and safe mode but that is all. > > What can I try next. I am "stumped"
Guest ArtRuss Posted September 10, 2007 Posted September 10, 2007 Re: Problem after installing SP2 Evidently either she had previously uninstalled IE or it is not available after the update because the only browser I can find is firefox and that will not load the update page. "R. McCarty" wrote: > Try Safe Mode with Networking. Once the user is logged in > use Ctrl-Alt-Del to call up Task Mgr. Click the text option > "File", New Task and type Explorer. This should start the shell > and immediately locate and run Internet Explorer and go to > http://update.microsoft.com and try to get the 80+ post SP2 > updates for the machine. > > "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message > news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... > >I had a spyware issue and resolved that on my niece's Sony computer. It is > > running XP Home Edition. I set up automatic downloads and installed > > several > > (59) downloads. > > Following that, and the machine was working properly, windows reported > > that > > AD was ready to install SP2. It downloaded it and then began the install. > > It > > took a long time to finish the installation but it finally did. After it > > restarted, the machine loads XP Sp2 but does not bring up any icons or > > taskbar and simply shows the desktop background. > > I have restarted it in Safe mode and get exactly the same response. No > > icons > > or taskbar and no desktop background. It will bring up the Task Manager in > > both normal and safe mode but that is all. > > What can I try next. I am "stumped" > > >
Guest R. McCarty Posted September 10, 2007 Posted September 10, 2007 Re: Problem after installing SP2 Try invoking it directly from Explorer by navigating to: C:\Program Files\Internet Explorer\Iexplore.Exe IE is very integrated into the OS, so while the shortcuts may be missing the executable (as above) should still exist. "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message news:AF58FAC3-9945-4BB9-9BF5-D71AA5BA93AD@microsoft.com... > Evidently either she had previously uninstalled IE or it is not available > after the update because the only browser I can find is firefox and that > will > not load the update page. > > "R. McCarty" wrote: > >> Try Safe Mode with Networking. Once the user is logged in >> use Ctrl-Alt-Del to call up Task Mgr. Click the text option >> "File", New Task and type Explorer. This should start the shell >> and immediately locate and run Internet Explorer and go to >> http://update.microsoft.com and try to get the 80+ post SP2 >> updates for the machine. >> >> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message >> news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... >> >I had a spyware issue and resolved that on my niece's Sony computer. It >> >is >> > running XP Home Edition. I set up automatic downloads and installed >> > several >> > (59) downloads. >> > Following that, and the machine was working properly, windows reported >> > that >> > AD was ready to install SP2. It downloaded it and then began the >> > install. >> > It >> > took a long time to finish the installation but it finally did. After >> > it >> > restarted, the machine loads XP Sp2 but does not bring up any icons or >> > taskbar and simply shows the desktop background. >> > I have restarted it in Safe mode and get exactly the same response. No >> > icons >> > or taskbar and no desktop background. It will bring up the Task Manager >> > in >> > both normal and safe mode but that is all. >> > What can I try next. I am "stumped" >> >> >>
Guest ArtRuss Posted September 10, 2007 Posted September 10, 2007 Re: Problem after installing SP2 I navigated to the folder as you suggested and iexplore.exe was not there. the crash detection exe was there but nothing else. "R. McCarty" wrote: > Try invoking it directly from Explorer by navigating to: > C:\Program Files\Internet Explorer\Iexplore.Exe > IE is very integrated into the OS, so while the shortcuts > may be missing the executable (as above) should still exist. > > "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message > news:AF58FAC3-9945-4BB9-9BF5-D71AA5BA93AD@microsoft.com... > > Evidently either she had previously uninstalled IE or it is not available > > after the update because the only browser I can find is firefox and that > > will > > not load the update page. > > > > "R. McCarty" wrote: > > > >> Try Safe Mode with Networking. Once the user is logged in > >> use Ctrl-Alt-Del to call up Task Mgr. Click the text option > >> "File", New Task and type Explorer. This should start the shell > >> and immediately locate and run Internet Explorer and go to > >> http://update.microsoft.com and try to get the 80+ post SP2 > >> updates for the machine. > >> > >> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message > >> news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... > >> >I had a spyware issue and resolved that on my niece's Sony computer. It > >> >is > >> > running XP Home Edition. I set up automatic downloads and installed > >> > several > >> > (59) downloads. > >> > Following that, and the machine was working properly, windows reported > >> > that > >> > AD was ready to install SP2. It downloaded it and then began the > >> > install. > >> > It > >> > took a long time to finish the installation but it finally did. After > >> > it > >> > restarted, the machine loads XP Sp2 but does not bring up any icons or > >> > taskbar and simply shows the desktop background. > >> > I have restarted it in Safe mode and get exactly the same response. No > >> > icons > >> > or taskbar and no desktop background. It will bring up the Task Manager > >> > in > >> > both normal and safe mode but that is all. > >> > What can I try next. I am "stumped" > >> > >> > >> > > >
Guest PA Bear Posted September 10, 2007 Posted September 10, 2007 Re: Problem after installing SP2 Add/Remove Programs > Add/Remove Windows Components > Is Internet Explorer checked here? If it's not even listed... 1. Uninstall SP2 via Add/Remove Programs and reboot. 2. Run a thorough check for hijackware, including posting your HijackThis log to an appropriate forum. Check for Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/Darnit.htm http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ When all else fails, HijackThis (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your HijackThis log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or other appropriate forum for expert analysis, not here.** 3. Do not install SP2 until an expert gives your HijackThis log a clean bill of health. Also see: What to Know Before Downloading/Installing SP2 http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx Installing SP2 Step-by-Step http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto Troubleshooting Your Installation http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot WinXP SP2 FAQ: What to do after installing SP2 http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed Service Pack (any) Installation Checklist (MVP Jupiter Jones) http://www3.telus.net/dandemar/spackins.htm WinXP SP2-specific Page (MVP Jupiter Jones) http://www3.telus.net/dandemar/xpsp2.htm The hard disk space requirements for Windows XP Service Pack 2 http://support.microsoft.com/default.aspx?kbid=837783 -- ~PA Bear ArtRuss wrote: > I navigated to the folder as you suggested and iexplore.exe was not there. > the crash detection exe was there but nothing else. > > "R. McCarty" wrote: > >> Try invoking it directly from Explorer by navigating to: >> C:\Program Files\Internet Explorer\Iexplore.Exe >> IE is very integrated into the OS, so while the shortcuts >> may be missing the executable (as above) should still exist. >> >> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message >> news:AF58FAC3-9945-4BB9-9BF5-D71AA5BA93AD@microsoft.com... >>> Evidently either she had previously uninstalled IE or it is not >>> available >>> after the update because the only browser I can find is firefox and that >>> will >>> not load the update page. >>> >>> "R. McCarty" wrote: >>> >>>> Try Safe Mode with Networking. Once the user is logged in >>>> use Ctrl-Alt-Del to call up Task Mgr. Click the text option >>>> "File", New Task and type Explorer. This should start the shell >>>> and immediately locate and run Internet Explorer and go to >>>> http://update.microsoft.com and try to get the 80+ post SP2 >>>> updates for the machine. >>>> >>>> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message >>>> news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... >>>>> I had a spyware issue and resolved that on my niece's Sony computer. >>>>> It >>>>> is >>>>> running XP Home Edition. I set up automatic downloads and installed >>>>> several >>>>> (59) downloads. >>>>> Following that, and the machine was working properly, windows reported >>>>> that >>>>> AD was ready to install SP2. It downloaded it and then began the >>>>> install. >>>>> It >>>>> took a long time to finish the installation but it finally did. After >>>>> it >>>>> restarted, the machine loads XP Sp2 but does not bring up any icons or >>>>> taskbar and simply shows the desktop background. >>>>> I have restarted it in Safe mode and get exactly the same response. No >>>>> icons >>>>> or taskbar and no desktop background. It will bring up the Task >>>>> Manager >>>>> in >>>>> both normal and safe mode but that is all. >>>>> What can I try next. I am "stumped"
Guest ArtRuss Posted September 11, 2007 Posted September 11, 2007 Re: Problem after installing SP2 Earlier in my original posting, I said that I had no icons or taskbar. I meant nothing but a screen with the desktop background picture. I only seem to be able to get the Task Manager to come up and I know of no way to get to the add/remove screen through this. "PA Bear" wrote: > Add/Remove Programs > Add/Remove Windows Components > Is Internet Explorer > checked here? If it's not even listed... > > 1. Uninstall SP2 via Add/Remove Programs and reboot. > > 2. Run a thorough check for hijackware, including posting your HijackThis > log to an appropriate forum. > > Check for Hijackware > http://aumha.org/a/parasite.htm > http://aumha.org/a/quickfix.htm > http://mvps.org/winhelp2002/unwanted.htm > http://inetexplorer.mvps.org/Darnit.htm > http://www.mvps.org/sramesh2k/Malware_Defence.htm > http://defendingyourmachine2.blogspot.com/ > > When all else fails, HijackThis (http://aumha.org/downloads/hijackthis.exe) > is the preferred tool to use. It will help you to both identify and remove > any hijackware/spyware. > > **Post your HijackThis log to http://forums.spywareinfo.com/, > http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or > other appropriate forum for expert analysis, not here.** > > 3. Do not install SP2 until an expert gives your HijackThis log a clean bill > of health. > > Also see: > > What to Know Before Downloading/Installing SP2 > http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx > > Installing SP2 Step-by-Step > http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto > > Troubleshooting Your Installation > http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot > > WinXP SP2 FAQ: What to do after installing SP2 > http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed > > Service Pack (any) Installation Checklist (MVP Jupiter Jones) > http://www3.telus.net/dandemar/spackins.htm > > WinXP SP2-specific Page (MVP Jupiter Jones) > http://www3.telus.net/dandemar/xpsp2.htm > > The hard disk space requirements for Windows XP Service Pack 2 > http://support.microsoft.com/default.aspx?kbid=837783 > > -- > ~PA Bear > > ArtRuss wrote: > > I navigated to the folder as you suggested and iexplore.exe was not there. > > the crash detection exe was there but nothing else. > > > > "R. McCarty" wrote: > > > >> Try invoking it directly from Explorer by navigating to: > >> C:\Program Files\Internet Explorer\Iexplore.Exe > >> IE is very integrated into the OS, so while the shortcuts > >> may be missing the executable (as above) should still exist. > >> > >> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message > >> news:AF58FAC3-9945-4BB9-9BF5-D71AA5BA93AD@microsoft.com... > >>> Evidently either she had previously uninstalled IE or it is not > >>> available > >>> after the update because the only browser I can find is firefox and that > >>> will > >>> not load the update page. > >>> > >>> "R. McCarty" wrote: > >>> > >>>> Try Safe Mode with Networking. Once the user is logged in > >>>> use Ctrl-Alt-Del to call up Task Mgr. Click the text option > >>>> "File", New Task and type Explorer. This should start the shell > >>>> and immediately locate and run Internet Explorer and go to > >>>> http://update.microsoft.com and try to get the 80+ post SP2 > >>>> updates for the machine. > >>>> > >>>> "ArtRuss" <ArtRuss@discussions.microsoft.com> wrote in message > >>>> news:978CA046-4D87-4881-B59F-D430F0501762@microsoft.com... > >>>>> I had a spyware issue and resolved that on my niece's Sony computer. > >>>>> It > >>>>> is > >>>>> running XP Home Edition. I set up automatic downloads and installed > >>>>> several > >>>>> (59) downloads. > >>>>> Following that, and the machine was working properly, windows reported > >>>>> that > >>>>> AD was ready to install SP2. It downloaded it and then began the > >>>>> install. > >>>>> It > >>>>> took a long time to finish the installation but it finally did. After > >>>>> it > >>>>> restarted, the machine loads XP Sp2 but does not bring up any icons or > >>>>> taskbar and simply shows the desktop background. > >>>>> I have restarted it in Safe mode and get exactly the same response. No > >>>>> icons > >>>>> or taskbar and no desktop background. It will bring up the Task > >>>>> Manager > >>>>> in > >>>>> both normal and safe mode but that is all. > >>>>> What can I try next. I am "stumped" > >
Recommended Posts