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Cannot access laptop with pin

Guest HARRIET FLETCHER

By Guest HARRIET FLETCHER
in Microsoft Products Support & Discussions

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Guest HARRIET FLETCHER

Guest HARRIET FLETCHER

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I purchased an HP laptop in May and am currently unable to access it due to a message stating that the "PIN isn't available." I have contacted HP regarding this issue, but they advised it is a problem with Microsoft. Can you please provide support or guidance on how to resolve this?

 

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