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Can't select native resolution on second monitor plugged with intel iris Xe laptop

Guest Mellakhi Hamza

By Guest Mellakhi Hamza
in Microsoft Products Support & Discussions

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Guest Mellakhi Hamza

Guest Mellakhi Hamza

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Hi, I've bought a new monitor which is capable of native 2560x1440 p resolution at 144HZ. I'am using a high speed 4k HDMI cable to plug it with my dell vostro 3500 laptop (intel 1137G5 cpu which has intel Xe graphic). the problem is that i can't see the 2560 x 1440 p resolution nor the 144 Hz on my windows and intel command center settings. i tried reinstalling new graphic drivers, tried setting cutom resolution, but nothing worked. i used the new monitor and same cable with my friend's laptop which has an nvidea gtx 1650 and everything worked fine.Any fix ?Regards,

 

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