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I cannot sign onto my Surface Pro with Windows 11 - I get a "Your credentials cannot be verified" message.

Guest Jerry Grant

By Guest Jerry Grant
in Microsoft Products Support & Discussions

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Guest Jerry Grant

Guest Jerry Grant

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I have a Surface Pro using Windows 11. I cannot sign on - I get a "Your (Microsoft) credentials cannot be verified" message. I follow the prompts, but it goes into an endless loop, taking me in circles. I've tried restarting with the shift key depressed, every F key known to man (lol) and get nowhere. The Microsoft website is absolutely worthless. It won't let me chat, and calling is a joke. Please help.

 

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