Guest RR2 Posted September 11, 2007 Posted September 11, 2007 I can usually stumble through these problems myself (with the help of Google), but this one has me stumped. Laptop running XP Home. During boot, once it gets past the Windows Logo screen, the screen turns black and stays that way with only the cursor showing. The cursor moves with mouse and touchpad input. None of the keyboard keys have any effect (IE, no task manager on ctrl-alt-del, no win key response etc). F-8 had no effect in bringing up Safe Mode. The only way I could get a response to get it into safe mode is to remove the battery while in the suspended state described above. Doing that procedure, I can get into safe mode, but again it hangs showing a black screen, cursor, and "safe mode" in all four corners. From this, I've derived that the HD is OK, CPU, video, OK. Normally, at this point, I'd just reinstall the OS and press on, but in this case, I'd like to save any data on the HD if possible. I know I can restore the system using the second repair option on the CD, but I'd first like to see if there's anything on the HD worth saving. Also, I tried booting from the OS CD, but ended up with the BSOD during file copy. Possibly, this is due to scratches I found on the CD and not actually a computer issue. I'll try to polish the scratches out. Any suggestions where to go from here?
Guest Kelly Posted September 11, 2007 Posted September 11, 2007 Re: .startup problems Hi, You are pretty much protected using the Repair Install option. The most you would need to reinstall would be - some of your updates. However, I would suggest borrowing another XP CD before the attempt. Good luck! Perform an In-Place Upgrade (Reinstallation) of Windows XP http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341 Running Repair on Windows XP Requires User to Re-Activate XP http://support.microsoft.com/support/kb/articles/q302/7/40.asp -- All the Best, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm "RR2" <rr2@cableone.net> wrote in message news:O4kH6LB9HHA.3716@TK2MSFTNGP03.phx.gbl... >I can usually stumble through these problems myself (with the help of >Google), but this one has me stumped. > > Laptop running XP Home. > > During boot, once it gets past the Windows Logo screen, the screen turns > black and stays that way with only the cursor showing. The cursor moves > with mouse and touchpad input. None of the keyboard keys have any effect > (IE, no task manager on ctrl-alt-del, no win key response etc). > > F-8 had no effect in bringing up Safe Mode. The only way I could get a > response to get it into safe mode is to remove the battery while in the > suspended state described above. Doing that procedure, I can get into > safe mode, but again it hangs showing a black screen, cursor, and "safe > mode" in all four corners. > > From this, I've derived that the HD is OK, CPU, video, OK. > > Normally, at this point, I'd just reinstall the OS and press on, but in > this case, I'd like to save any data on the HD if possible. > > I know I can restore the system using the second repair option on the CD, > but I'd first like to see if there's anything on the HD worth saving. > > Also, I tried booting from the OS CD, but ended up with the BSOD during > file copy. Possibly, this is due to scratches I found on the CD and not > actually a computer issue. I'll try to polish the scratches out. > > Any suggestions where to go from here? > >
Guest RR2 Posted September 12, 2007 Posted September 12, 2007 Re: .startup problems Thanks for the help and suggestion. That was exciting. The repair was real slow. I mean reaaaaaaaaaaallllllllllllll slow. I started last evening, and it was still running this morning when I got up. Stuck at somewhere around the 35 minute point. We went out for a few hours this morning, and when we got back, it had finished. Still no joy. Once it boots, it goes to a black screen with only a cursor showing and stays there, same as before. I've tried partition magic (v-8) in hopes of creating a small partition and putting a parallel installation on it so I could get to the data I want to save. No luck, PM says it has a dismount error. At the moment, I've tried the repair (first R) mode with the installation disk. chkdsk /P reflected errors on the disk, so I'm now using the chkdsk /R mode to try to correct them and possibly get past the problem area. "Kelly" <kelly@mvps.org> wrote in message news:u7fWsQB9HHA.5456@TK2MSFTNGP05.phx.gbl... > Hi, > > You are pretty much protected using the Repair Install option. The most > you would need to reinstall would be - some of your updates. However, I > would suggest borrowing another XP CD before the attempt. > > Good luck! > > Perform an In-Place Upgrade (Reinstallation) of Windows XP > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341 > > Running Repair on Windows XP Requires User to Re-Activate XP > http://support.microsoft.com/support/kb/articles/q302/7/40.asp > > -- > > All the Best, > Kelly (MS-MVP/DTS&XP) > > Taskbar Repair Tool Plus! > http://www.kellys-korner-xp.com/taskbarplus!.htm > > > > "RR2" <rr2@cableone.net> wrote in message > news:O4kH6LB9HHA.3716@TK2MSFTNGP03.phx.gbl... >>I can usually stumble through these problems myself (with the help of >>Google), but this one has me stumped. >> >> Laptop running XP Home. >> >> During boot, once it gets past the Windows Logo screen, the screen turns >> black and stays that way with only the cursor showing. The cursor moves >> with mouse and touchpad input. None of the keyboard keys have any effect >> (IE, no task manager on ctrl-alt-del, no win key response etc). >> >> F-8 had no effect in bringing up Safe Mode. The only way I could get a >> response to get it into safe mode is to remove the battery while in the >> suspended state described above. Doing that procedure, I can get into >> safe mode, but again it hangs showing a black screen, cursor, and "safe >> mode" in all four corners. >> >> From this, I've derived that the HD is OK, CPU, video, OK. >> >> Normally, at this point, I'd just reinstall the OS and press on, but in >> this case, I'd like to save any data on the HD if possible. >> >> I know I can restore the system using the second repair option on the CD, >> but I'd first like to see if there's anything on the HD worth saving. >> >> Also, I tried booting from the OS CD, but ended up with the BSOD during >> file copy. Possibly, this is due to scratches I found on the CD and not >> actually a computer issue. I'll try to polish the scratches out. >> >> Any suggestions where to go from here? >> >> > >
Guest RR2 Posted September 13, 2007 Posted September 13, 2007 Re: .startup problems More followup. All else failed, so I've done a parallel instal of XP Home. It's working, and I can see the file structure. I've run into another issue. I'm trying to access the files in the owner's profile in the original installation. I'm getting the old "access denied" prompt. I've looked in properties and don't see any security settings (like on XP Pro/NTFS) and no option to take ownership. The original intent of this whole exercise was to save the user's files before reformatting the drive and doing a clean install. How can I get past this obsticle? "RR2" <rr2@cableone.net> wrote in message news:e1GD7CN9HHA.3716@TK2MSFTNGP03.phx.gbl... > Thanks for the help and suggestion. > > That was exciting. The repair was real slow. I mean > reaaaaaaaaaaallllllllllllll slow. I started last evening, and it was > still running this morning when I got up. Stuck at somewhere around the > 35 minute point. We went out for a few hours this morning, and when we > got back, it had finished. Still no joy. Once it boots, it goes to a > black screen with only a cursor showing and stays there, same as before. > > I've tried partition magic (v-8) in hopes of creating a small partition > and putting a parallel installation on it so I could get to the data I > want to save. No luck, PM says it has a dismount error. > > At the moment, I've tried the repair (first R) mode with the installation > disk. chkdsk /P reflected errors on the disk, so I'm now using the chkdsk > /R mode to try to correct them and possibly get past the problem area. > > > "Kelly" <kelly@mvps.org> wrote in message > news:u7fWsQB9HHA.5456@TK2MSFTNGP05.phx.gbl... >> Hi, >> >> You are pretty much protected using the Repair Install option. The most >> you would need to reinstall would be - some of your updates. However, I >> would suggest borrowing another XP CD before the attempt. >> >> Good luck! >> >> Perform an In-Place Upgrade (Reinstallation) of Windows XP >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341 >> >> Running Repair on Windows XP Requires User to Re-Activate XP >> http://support.microsoft.com/support/kb/articles/q302/7/40.asp >> >> -- >> >> All the Best, >> Kelly (MS-MVP/DTS&XP) >> >> Taskbar Repair Tool Plus! >> http://www.kellys-korner-xp.com/taskbarplus!.htm >> >> >> >> "RR2" <rr2@cableone.net> wrote in message >> news:O4kH6LB9HHA.3716@TK2MSFTNGP03.phx.gbl... >>>I can usually stumble through these problems myself (with the help of >>>Google), but this one has me stumped. >>> >>> Laptop running XP Home. >>> >>> During boot, once it gets past the Windows Logo screen, the screen turns >>> black and stays that way with only the cursor showing. The cursor moves >>> with mouse and touchpad input. None of the keyboard keys have any >>> effect (IE, no task manager on ctrl-alt-del, no win key response etc). >>> >>> F-8 had no effect in bringing up Safe Mode. The only way I could get a >>> response to get it into safe mode is to remove the battery while in the >>> suspended state described above. Doing that procedure, I can get into >>> safe mode, but again it hangs showing a black screen, cursor, and "safe >>> mode" in all four corners. >>> >>> From this, I've derived that the HD is OK, CPU, video, OK. >>> >>> Normally, at this point, I'd just reinstall the OS and press on, but in >>> this case, I'd like to save any data on the HD if possible. >>> >>> I know I can restore the system using the second repair option on the >>> CD, but I'd first like to see if there's anything on the HD worth >>> saving. >>> >>> Also, I tried booting from the OS CD, but ended up with the BSOD during >>> file copy. Possibly, this is due to scratches I found on the CD and not >>> actually a computer issue. I'll try to polish the scratches out. >>> >>> Any suggestions where to go from here? >>> >>> >> >> >
Guest RR2 Posted September 13, 2007 Posted September 13, 2007 Re: .startup problems Got It. Paralell install did the trick. I had to log to safe mode and take posession of all the personal files before I could copy them to the external drive. The HD appears to be in pretty good shape, just something corrupted in the original installation. I'll do a clean install following full disk format and we should be good to go. "RR2" <rr2@cableone.net> wrote in message news:ewKqeka9HHA.1188@TK2MSFTNGP04.phx.gbl... > More followup. > > All else failed, so I've done a parallel instal of XP Home. It's working, > and I can see the file structure. I've run into another issue. I'm > trying to access the files in the owner's profile in the original > installation. I'm getting the old "access denied" prompt. I've looked in > properties and don't see any security settings (like on XP Pro/NTFS) and > no option to take ownership. The original intent of this whole exercise > was to save the user's files before reformatting the drive and doing a > clean install. > > How can I get past this obsticle? > > > "RR2" <rr2@cableone.net> wrote in message > news:e1GD7CN9HHA.3716@TK2MSFTNGP03.phx.gbl... >> Thanks for the help and suggestion. >> >> That was exciting. The repair was real slow. I mean >> reaaaaaaaaaaallllllllllllll slow. I started last evening, and it was >> still running this morning when I got up. Stuck at somewhere around the >> 35 minute point. We went out for a few hours this morning, and when we >> got back, it had finished. Still no joy. Once it boots, it goes to a >> black screen with only a cursor showing and stays there, same as before. >> >> I've tried partition magic (v-8) in hopes of creating a small partition >> and putting a parallel installation on it so I could get to the data I >> want to save. No luck, PM says it has a dismount error. >> >> At the moment, I've tried the repair (first R) mode with the installation >> disk. chkdsk /P reflected errors on the disk, so I'm now using the >> chkdsk /R mode to try to correct them and possibly get past the problem >> area. >> >> >> "Kelly" <kelly@mvps.org> wrote in message >> news:u7fWsQB9HHA.5456@TK2MSFTNGP05.phx.gbl... >>> Hi, >>> >>> You are pretty much protected using the Repair Install option. The most >>> you would need to reinstall would be - some of your updates. However, I >>> would suggest borrowing another XP CD before the attempt. >>> >>> Good luck! >>> >>> Perform an In-Place Upgrade (Reinstallation) of Windows XP >>> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341 >>> >>> Running Repair on Windows XP Requires User to Re-Activate XP >>> http://support.microsoft.com/support/kb/articles/q302/7/40.asp >>> >>> -- >>> >>> All the Best, >>> Kelly (MS-MVP/DTS&XP) >>> >>> Taskbar Repair Tool Plus! >>> http://www.kellys-korner-xp.com/taskbarplus!.htm >>> >>> >>> >>> "RR2" <rr2@cableone.net> wrote in message >>> news:O4kH6LB9HHA.3716@TK2MSFTNGP03.phx.gbl... >>>>I can usually stumble through these problems myself (with the help of >>>>Google), but this one has me stumped. >>>> >>>> Laptop running XP Home. >>>> >>>> During boot, once it gets past the Windows Logo screen, the screen >>>> turns black and stays that way with only the cursor showing. The >>>> cursor moves with mouse and touchpad input. None of the keyboard keys >>>> have any effect (IE, no task manager on ctrl-alt-del, no win key >>>> response etc). >>>> >>>> F-8 had no effect in bringing up Safe Mode. The only way I could get a >>>> response to get it into safe mode is to remove the battery while in the >>>> suspended state described above. Doing that procedure, I can get into >>>> safe mode, but again it hangs showing a black screen, cursor, and "safe >>>> mode" in all four corners. >>>> >>>> From this, I've derived that the HD is OK, CPU, video, OK. >>>> >>>> Normally, at this point, I'd just reinstall the OS and press on, but in >>>> this case, I'd like to save any data on the HD if possible. >>>> >>>> I know I can restore the system using the second repair option on the >>>> CD, but I'd first like to see if there's anything on the HD worth >>>> saving. >>>> >>>> Also, I tried booting from the OS CD, but ended up with the BSOD during >>>> file copy. Possibly, this is due to scratches I found on the CD and >>>> not actually a computer issue. I'll try to polish the scratches out. >>>> >>>> Any suggestions where to go from here? >>>> >>>> >>> >>> >> >
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