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How can I get rid of this bitlocker block I'm facing?

Guest Jessica Lang1

By Guest Jessica Lang1
in Microsoft Products Support & Discussions

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Guest Jessica Lang1

Guest Jessica Lang1

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Hello, I went to bed last night without shutting my laptop (Dell latitude 5580) down and woke up to it stuck on the bitlocker recovery page. I didn't even know that existed and how did it even get on my laptop in the first place?I've tried all the troubleshooting steps offered by windows, yet nothing is working. I can see my laptop displayed on my windows account however, there are no recovery keys uploaded there. Now what do I do?I don't want to lose my data.

 

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