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Microsoft Wireless Mouse Not working

Guest clara_sousa505

By Guest clara_sousa505
in Microsoft Products Support & Discussions

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Guest clara_sousa505

Guest clara_sousa505

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Hello, please help me.I have a wireless keyboard and mouse of Microsoft. The scroll it's not working properly. I work in a company, we have a lot of those kits, yet, the same problem happens to all of them. I already tried updating the drivers, using the Microsoft Mouse and Keyboard center, yet, the problem continues. I also tried in different notebooks: Samsung, Dell, Lenovo. The problem continues. Can someone please help me? The scroll is weird when we scroll up and if we need to scroll down, it doesn't work.

 

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