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Is there anything I need to do to fix my frozen exit screen?

Guest Andrea Briscoe_819

By Guest Andrea Briscoe_819
in Microsoft Products Support & Discussions

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Guest Andrea Briscoe_819

Guest Andrea Briscoe_819

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I run the game on a Lenovo Ideapad 3 Windows 11 PC and the game works just fine, nothing has been freezing up as the game has been running but anytime I try to exit the game I get the pop screen that says "Genshin.exe has stopped responding." Screenshot 2024-09-24 154229.jpgIs there any way for me to fix this issue?

 

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