System shutdown

[moto19590]

Hello

 

Our computer at home, after being switched on Sunday evening, loads as far as the desktop, but then the following menu box appears:

 

System Shutdown...NT Authority\System....DCOM Server Process Service Terminated. Windows must restart.

 

When this comes up, it starts counting down from 60 seconds, then reboots and starts all over again, on a loop. What can I do?

 

Thanks to anyone who can help

[Goku]

Hello and Welcome to FPCH Moto. :)

 

It seems that the service needs to be restarted. Please follow the instructions below and see if they help or not.

 

1. Click on Start.

2. Select Run....

3. In the Open: box, type in shutdown -a.

 

Does the timer stop? Are you able to operate your computer now?

 

-- Goku

[moto19590]

Goku

 

Thanks for your message. I will give that a go tonight when I get home (using work's pc at the moment!!!). I'll let you know what happens!

[Seth]

That error is being caused by an infection.

 

Use Goku's suggestion to keep the computer running, then follow these instructions. Note that every time you need to restart, immediately type in the shutdown-a until the infection is removed.

 

 

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[moto19590]

Malware

 

Hi Seth

 

I printed out all the info you gave me and started to work on the fixes. However, Superantispyware wouldn't complete the download, so I went on to the Malware. After 5 1/2 hrs this was still running and I don't like leaving the computer on all night so I had to stop it.

 

I will try again tonight and see if I can get right through it, or should I?

[Seth]

Most definitely.

 

If you can't get Super to download. Then run MalwareBytes and from Safe Mode. To access Safe Mode, keep tapping the F8 key as soon as you turn on the computer. A menu will appear in which you can use the arrow keys to make your selection, then press enter.

 

After the scan, restart the computer normally. Then restart using the F8 key again, but this time choose Safe Mode With Networking. Now run the Eset online scan, restart the computer normally, and attempt to download Super and run it as per the instructions.

[moto19590]

Thank you

 

Hi Seth

 

Thanks so much for the help you gave me last week. I tried to run all the original info you gave me and, apart from Super not downloading, everything else worked just fine! Thanks again, you really sorted this out for me.