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I need help logging into my laptoo

Guest Katerina Rivera1

By Guest Katerina Rivera1
in Microsoft Products Support & Discussions

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Guest Katerina Rivera1

Guest Katerina Rivera1

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Hello!So I have a facial recognition HP Laptop that I have always used to log into my laptop. The camera stopped working for some reason and it’s asking me for a PIN # to log in. I know I set it up long ago but I dont remember it now so I clicked on the Forgot PIN option beneath the bar. A small window opens with the title “Microsoft Account” on the upper left corner but closes immediately. I click on it again but same thing happens. The window to recover the PIN wont stay open and the camera option says it’s unavailable.I tried a Safe Mode Start up but it asks me for the admin password which

 

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