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Troubleshooting options limited, can't login to laptop - help please!

Guest N0735

By Guest N0735
in Microsoft Products Support & Discussions

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Guest N0735

Guest N0735

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Hello, so when I failed to login to my windows 10 laptop due to some issue the first thing I did was try SHIFT+RESTART and it brought me to the usual "Choose an option" screen and I clicked on "Troubleshoot" and when I clicked on it, it didn't show for me "Reset this PC" or "Advanced options" it only showed for me "UEFI Firmware Settings" and "Startup Settings". How can I fix this or get the rest of the options to show? - I really need help. I do not want to clean install but if clean installing will be the only option then I will go with it.

 

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