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System restore windows 10

Guest Ann Jones2

By Guest Ann Jones2
in Microsoft Products Support & Discussions

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Guest Ann Jones2

Guest Ann Jones2

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Having a nightmare with a virus- Started with a constant scrolling so I updated the drivers on the mouse and keyboard. This didn’t solve. Then apps became limited and eventually couldn’t press anything and nothing worked. Then I tried to a system reset by starting pc from off pressing escape to get into recovery mode. F11 wouldn’t select from the blue screen. Then I tried the start up shift L restart this took me to trouble shoot started doing a system recovery and then stated I need a file to back up to which when selecting choose it kept scrolling! I really have tried everything here and get

 

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