How to troubleshoot Terminal Server issues?

[Guest /u/thereisonlyoneme]

Maybe a year ago I rebuilt our Terminal servers as Windows 2019 when 2012 went EOL. Since then, a small percentage of users have been complaining that our terminal servers just hang. Most users have never had an issue. But there are enough problem users where I think something must be going on. Even for them, it's intermittent. When it happens, it happens several times in a row. I can work around it by forcing their account to log off. Troubleshooting it has been frustrating. I find no issues. I have looked through the event logs again and again. Apart from the entries that show the users connecting and disconnecting, I see nothing pointing to an issue. I know that isn't really enough information to troubleshoot the issue. I guess I just want a sanity check that the event logs are the best source of information, since I have found very little so far. Is there some other log I don't know about? Do I need to turn up logging in the event log? Is there something else I am missing?

 

Edit: When I say "hang" it is just what they are describing. The entire server is not hanging. Whatever is happening is happening just to them for their session. Even when some users "hang" no one else is affected.

 

submitted by /u/thereisonlyoneme

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