85% used

daventry cat · September 30, 2008

ok not sure if this is the right place but my first ever laptop is about 6 weeks old and is at 85% of its 1gig of ram and the machine is slow starting up and shutting down etc i havent downloaded loads of stuff i was running(on someones advice) lots of av stuff but got rid of some( on someone elses advice you can see a theme developing) so now im running mcafee avast and avg alternately on the theory that one gets what the other doesnt.

other than that i downloaded i tunes and quicktime and samsung pc studioalso got IE and firefox, ive got about 25 icons on the desktop.

avoide getting machine for a long time beginning to wish i hadnt bothered all iseem to do is try to administer the damn thing:mad:

RandyL · September 30, 2008

Hi daventry;

The first thing you need to do is uninstall all but one antivirus program. Running more then one real time AV at a time is bound to cause problems. I would dump AVG for sure.

daventry cat · October 1, 2008

Hi daventry;
The first thing you need to do is uninstall all but one antivirus program. Running more then one real time AV at a time is bound to cause problems. I would dump AVG for sure.

will do

Seth · October 1, 2008

Press ctr-alt-del at the same time to start Task Manager. In Task Manager, click on the processes tab and post back with the entries that are using more than 100,000K of memory (if any). Also post back with the details of the "Commit Charge" from the bottom right of that window.

daventry cat · October 1, 2008

nothing that big largest use is firefox and the host, 80 procesess running bottom right says physical memory 82% and ive got rid of avg. regularly get pdf open in web browser message when shutting down? does this help

Seth · October 1, 2008

80 processes running is outrageous.

Have a look here and you'll be able to disable most of those needless programs from automatically starting when Vista does.

How to use MSCONFIG in Windows Vista: NetSquirrel.com

daventry cat · October 1, 2008

ok looked at start up removed what i dare now has about 19 things running at start up(do i need google desktop?) task manager has 76 processes and 76% memory(nice bit of symetry there) and less than 10% of cpu used tried to copy and paste list of processess but cant

Seth · October 1, 2008

Download and run HijackThis which will show me your startup items as well as other aspects of what's running on your computer:

Please download the latest version of HijackThis from Trend Micro and click on Download Hijack This Installer and save it to your desktop.

Doubleclick HJTInstall.exe to install HijackThis.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log by copying and pasting in your next reply.

Notes:

Do not use the AnalyseThis button, its findings are dangerous if misinterpreted.

Do not have Hijackthis fix anything yet. Most of what it finds will be harmless, or required for your computer to run like it should.

daventry cat · October 1, 2008

by your command

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 22:18:56, on 01/10/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\System32\wpcumi.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

C:\Program Files\Kontiki\KHost.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Sky.com - Home

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MyStart by Magentic.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')

O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\TOSHIBA\TRDCReminder\TRDCReminder.exe (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll

O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - Sky.com - Home (file missing)

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{ACBF58CB-1B91-4724-AC31-581C1897F43C}: NameServer = 192.168.0.1

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - c:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - c:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--

End of file - 10756 bytes

Seth · October 1, 2008

You're running two antivirus programs and that's a big problem. I suggest you remove Mcafee ASAP and keep Avast. Then go back to msconfig and disable the following:

igfxtray.exe

igfxpers.exe

RtHDVCpl.exe

Reader_sl.exe"

KHost.exe

WMPNSCFG.exe

SUPERAntiSpyware.exe

PicasaMediaDetector.exe

daventry cat · October 2, 2008

ive had a look at the start up tab on msconfig and the only ones on there are

SUPERAntispyware.exe and RthDVCpl.exe so have disabled them should i disable or uninstall Mcafee where will i find the others .......... task manager?

RandyL · October 2, 2008

Hi cat;

Are you now running just one AV? Since you uninstalled AVG are you still using two? You should only run one AV.

Look at Sysinfo for a list of some startup items.

One other thing. With Vista Home Premium you should really have 2 GB of RAM instead of 1 GB. Adding RAM in this case might help.

Uninstall all but one AV and let us know if it boots or shuts down faster.

daventry cat · October 2, 2008

only got avast running now down to about 70-72% memory and it is a little faster was wondering if i needed to get a ram upgrade,would have been nice if it was pointed out during purchase

one other thing as an administrator was there a reason why i couldnt access the site late yesterday got page load error no data found thought id done something serious to the laptop

Edited October 2, 2008 by daventry cat

Seth · October 2, 2008

I too had some problems trying to access the site last night.

Anyway, I don't recall ever disagreeing with Randy on a tech issue, but I do disagree that Vista needs 2 Gigs for general computing. For example, my Vista system only has a Pentium 4 with 1 Gig and a crappy video card. I do all sorts of stuff on it other than high end gaming, and it's very fast.

Can you give us a list of the msconfig items that are checked? You just need to post the checked items under "Startup Item".

daventry cat · October 2, 2008

adobe acrobat

avast

delivery manager

google desktop

intel common user interface x3

java platform se6 u7

microsoft windows operating system

microsoft windows operating system(should it be on twice?)

toshiba flashcards

toshiba power saver

toshiba zooming utility

windows

windows defender

and thats it

Seth · October 2, 2008

That's fine if it's on twice.

Disable Adobe. I don't know what delivery manager is, but if you don't need it at startup, then disable it as well.

Defender has some serious issues and is only a mediocre antimalware program. I might catch some flak, but I suggest you disable Defender and go with Avast, along with Super as an on demand scanner every few days.

To disable Defender:

Right click on "Computer" and choose Manage>Services. Stop the defender service and change the startup type to disabled then apply. Now go into msconfig and disable it from startup.

If the issue persists after all of the above, then please post back with the number of processes. BTW- My Vista system has 28 processes running.

Also see if the problem occurs in Safe Mode With Networking (I doubt it will).

daventry cat · October 2, 2008

asked super to tell me what was running these came back with questionmarks

Unrecognized Applications and Files Show/Hide Info

Running Applications

Browser Extensions, Toolbars and Registry Applications

Startup Applications

http://extremetechsupport.com/forum/images/IMGUnrecognized.gif KHOST.EXE C:\PROGRAM FILES\KONTIKI\KHOST.EXE More Info File Location on your Computer

C:\PROGRAM FILES\KONTIKI\KHOST.EXE

Registry Path and CLSID where file was detected on your Computer

Software\Microsoft\Windows\CurrentVersion\Run

File Size (bytes)

1032376 MD5 Checksum/Fingerprint

A2D6E100BD080610E94227EBD98D8F8D File Version Information Show/Hide Version Information Company Name

KONTIKI INC. File Description

DELIVERY MANAGER File Version

5.12.707.160 Product Name

DELIVERY MANAGER Product Version

5.12.707.160 Internal Name

KHOST.EXE Original File Name

KHOST.EXE Legal Copyright

Private Build

Special Build

http://extremetechsupport.com/forum/images/IMGUnrecognized.gif SIDEBAR.EXE C:\PROGRAM FILES\WINDOWS SIDEBAR\SIDEBAR.EXE More Info File Location on your Computer

C:\PROGRAM FILES\WINDOWS SIDEBAR\SIDEBAR.EXE

Registry Path and CLSID where file was detected on your Computer

Software\Microsoft\Windows\CurrentVersion\Run

File Size (bytes)

1233920 MD5 Checksum/Fingerprint

FD278E51A7D6F52D22FCE6C67E037AD6 File Version Information Show/Hide Version Information Company Name

MICROSOFT CORPORATION File Description

WINDOWS SIDEBAR File Version

6.0.6001.18000 (LONGHORN_RTM.080118-1840) Product Name

MICROSOFT® WINDOWS® OPERATING SYSTEM Product Version

1.0.6001.18000 Internal Name

WINDOWS SIDEBAR Original File Name

SIDEBAR.EXE.MUI Legal Copyright

Private Build

Special Build

http://extremetechsupport.com/forum/images/IMGUnrecognized.gif TOSCDSPD.EXE C:\PROGRAM FILES\TOSHIBA\TOSCDSPD\TOSCDSPD.EXE More Info File Location on your Computer

C:\PROGRAM FILES\TOSHIBA\TOSCDSPD\TOSCDSPD.EXE

Registry Path and CLSID where file was detected on your Computer

Software\Microsoft\Windows\CurrentVersion\Run

File Size (bytes)

430080 MD5 Checksum/Fingerprint

137149B37E9C9DBDE30E4C40867252E4 File Version Information Show/Hide Version Information Company Name

File Description

EN-US File Version

1, 0, 0, 1 Product Name

EN-US Product Version

2, 0, 2, 1 Internal Name

EN-US Original File Name

EN-US Legal Copyright

Private Build

Special Build

http://extremetechsupport.com/forum/images/IMGUnrecognized.gif WPCUMI.EXE C:\WINDOWS\SYSTEM32\WPCUMI.EXE More Info File Location on your Computer

C:\WINDOWS\SYSTEM32\WPCUMI.EXE

Registry Path and CLSID where file was detected on your Computer

Software\Microsoft\Windows\CurrentVersion\Run

File Size (bytes)

176128 MD5 Checksum/Fingerprint

C456658AF90F42BE3CDF1048F9CDB5CA File Version Information Show/Hide Version Information Company Name

MICROSOFT CORPORATION File Description

WINDOWS PARENTAL CONTROL NOTIFICATIONS File Version

1.0.0.1 Product Name

WINDOWS Product Version

1.0.0.1 Internal Name

WPCUMI.EXE Original File Name

WPCUMI.EXE.MUI Legal Copyright

Private Build

Special Build

Seth · October 2, 2008

That log is fine other than kontiki which is part of delivery manager.

Here is info on it:

KHost.exe Windows process - What is it?

If you don't know why it's installed, then remove it.

daventry cat · October 2, 2008

looks like its part of bbc i player so i probably dont need it at start up so will uncheck it still running 63 processess using 64%

Seth · October 2, 2008

See if the problem occurs in Safe Mode With Networking (I doubt it will).

daventry cat · October 2, 2008

in safe mode it is 23 procesess and 30%............ WTF

BTW this is the safe mode log if it helps

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 21:07:27, on 02/10/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Safe mode with network support