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Not able to change PIN, password, fingerprint - Microsoft Account broken

Guest Potato King Official

By Guest Potato King Official
in Microsoft Products Support & Discussions

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Guest Potato King Official

Guest Potato King Official

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Hi all,For my laptop (Lenovo Thinkpad X13 Yoga Gen 2) I have not been able to change my PIN, setup a password, and my fingerprint does not work either and I cannot recalibrate it. This issue has been happening for over a year now, but I didn't reach out onto here yet. Currently, a lot of my close friends and family know my PIN, and my main issue is with changing it. I cannot change it, as the 'Change PIN' and 'Remove' buttons are blacked out. It always says: 'Something went wrong. Try again later.' This message has popped up for a year, so it doesn't really make sense. Anyways, is there a way

 

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