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How do get out of this black screen?

Guest Dani dos Santos

By Guest Dani dos Santos
in Microsoft Products Support & Discussions

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Guest Dani dos Santos

Guest Dani dos Santos

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I found an old acer laptop its Windows 10, someone’s account was still on it so I tried to completely reset it with did not worked. Each time I tried it it kept saying that there was a problem with resetting my pc. After that I went and tried that for 2 more times and it still didn’t work and then it told me I needed to restart my laptop so I did, and now it’s even worse because I’m stuck on a black screen and all I can do is move my mouse. I’ve turned it on and off multiple times and it still doesn’t work. What do I do in this situation?

 

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