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Can not access my Pc or go into safe mode

Guest Infamous3666

By Guest Infamous3666
in Microsoft Products Support & Discussions

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Guest Infamous3666

Guest Infamous3666

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I had a blue screen error pop up the other night while I was falling asleep, so I'm not sure what happened.But now my PC goes to the windows logo screen, then just turns black.So I've tried to go the advanced recovery options, and every single option asks for a password.I've changed my password on Microsoft's site on my laptop multiple times, but in advanced recovery mode it says it's incorrect.Safe mode won't even work, i'm not sure if my Microsoft password is different from whatever password I used years ago on my PC.

 

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