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My laptop is stuck on a black screen and when turned on. Can someone help?

Guest Micaela Figueroa

By Guest Micaela Figueroa
in Microsoft Products Support & Discussions

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Guest Micaela Figueroa

Guest Micaela Figueroa

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My Laptop last night popped up with a blue screen and a frowny face saying its gonna reset it for me, once it hit 100% the screen went black. It was still on I could hear the computer being on. I left it for about 10 minutes nothing happened. Ive turned the computer off and on many times and it turn one with a black screen. I really need help.

 

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