RDS app from remote site changes Print Preview

[Guest /u/DJojnik]

TLDR:

 

user connects to RDS app/TerminalServer session, the Print Preview in their custom APP changes the font size and ultimately changes what is printed.

 

I got a client with a remote office connected via IPSec or SSLVPN when they connect to the RDS/TS server for their ERP application the print output is shrunk on print preview which ultimately changes what is printed in the end.

 

If they connect to the app in their main office, everything works fine, they can print in their office and to their remote office connected via IPSec, works fine. print preview output looks like below as it prints to a dot matrix printer on 5 page carbon paper.

 

normal print output

 

the moment they connect to SSLVPN to the main office or from the remote office to the same application, it shrinks the fonts / page output to this below.

 

shrunken print output

 

this happens in 2 cases when connected via SSLVPN or connecting to the same RDS/TS server from not their main IP subnet eg 192.168.0.x, their remote site is 192.168.100.x and their SSLVPN is 10.10.10.x

 

same user works fine in the main office, but with the same laptop, when connecting from SSLVPN or from the remote site, it shrinks the print output.

 

if I use a computer in their main office bring it to the print preview page before printing, and use another computer at the remote office to take over that same session, it takes it over with what is on the screen, eg the print preview page, and its print preview is correct but I just close the print preview and re-open it again to the print preview, so exactly where I was, it's shrunk again. so same session but remote its shrunk as per 2 screenshots.

 

anyone know or heard of anything like this before?

 

submitted by /u/DJojnik

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