Problem with providing remote assistance

[Guest Victek]

Hello! I'm trying to get the "Offer Remote Assistance" feature working. It

should be possible to send an invitation from the support computer offering

the assistance to the user who needs the assistance, but I can't get this to

work - I get a "permission denied" error when trying to connect using either

the computer's name or the computer's IP. It DOES work if the user needing

assistance sends an invitation via email so I know the network is not

blocking the connection. I've added the support tech's account to the

user's list of administrators. This made it possible to use Remote Desktop

to log in to the user's computer, but it didn't help with offering remote

assistance. I also tried turning off the Windows Firewall. Any idea what's

wrong?

[Guest Mark L. Ferguson]

Re: Problem with providing remote assistance

 

Enabling Remote Assistance in Control Panel

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, and then click System.

3. Click the Remote tab.

4. Verify that the Allow Remote Assistance invitations to be sent from this

computer check box is selected.

5. Click Advanced to set the amount of time that you want to enable access

to your computer.

6. If you want the user who connects to take control of your computer, click

to select the Allow this computer to be controlled remotely check box.

7. Click OK.

 

--

Mark L. Ferguson

e-mail subject line must include "QZ" or it's deleted

..

"Victek" <Victek@xyz.com> wrote in message

news:eMBe3jV9HHA.4420@TK2MSFTNGP02.phx.gbl...

> Hello! I'm trying to get the "Offer Remote Assistance" feature working.

> It should be possible to send an invitation from the support computer

> offering the assistance to the user who needs the assistance, but I can't

> get this to work - I get a "permission denied" error when trying to

> connect using either the computer's name or the computer's IP. It DOES

> work if the user needing assistance sends an invitation via email so I

> know the network is not blocking the connection. I've added the support

> tech's account to the user's list of administrators. This made it

> possible to use Remote Desktop to log in to the user's computer, but it

> didn't help with offering remote assistance. I also tried turning off the

> Windows Firewall. Any idea what's wrong?

>

>

>