Guest Heidi Posted September 12, 2007 Posted September 12, 2007 When I turn my computer on, I get a winlogon.exe error message. Then when I turn off the computer, it automatically restarts, and I have to shut down twice to get it to turn off. I disabled "automatically restart" so that I could see what error message I receive. I now get "Fatal System Error Stop c000021a". I'm not sure what to do now. Any help would be appreciated.
Guest Rich Barry Posted September 12, 2007 Posted September 12, 2007 Re: shut down restart Heidi, see if this helps http://kadaitcha.cx/stop_err.html#0xC000021A "Heidi" <Heidi@discussions.microsoft.com> wrote in message news:23799BE2-61A8-4B30-9758-DC5EF150C700@microsoft.com... > When I turn my computer on, I get a winlogon.exe error message. Then when > I > turn off the computer, it automatically restarts, and I have to shut down > twice to get it to turn off. > > I disabled "automatically restart" so that I could see what error message > I > receive. I now get "Fatal System Error Stop c000021a". > > I'm not sure what to do now. Any help would be appreciated.
Guest Girish Ramnath Posted September 12, 2007 Posted September 12, 2007 RE: shut down restart First check wht happens in safe mode. Then boot to recovery console and run chkdsk /p and chkdsk /r. "Heidi" wrote: > When I turn my computer on, I get a winlogon.exe error message. Then when I > turn off the computer, it automatically restarts, and I have to shut down > twice to get it to turn off. > > I disabled "automatically restart" so that I could see what error message I > receive. I now get "Fatal System Error Stop c000021a". > > I'm not sure what to do now. Any help would be appreciated.
Guest Unknown Posted September 12, 2007 Posted September 12, 2007 Re: shut down restart Microsoft has a write-up on the c000021a error. Go to Microsoft and search for c000021a. "Heidi" <Heidi@discussions.microsoft.com> wrote in message news:23799BE2-61A8-4B30-9758-DC5EF150C700@microsoft.com... > When I turn my computer on, I get a winlogon.exe error message. Then when > I > turn off the computer, it automatically restarts, and I have to shut down > twice to get it to turn off. > > I disabled "automatically restart" so that I could see what error message > I > receive. I now get "Fatal System Error Stop c000021a". > > I'm not sure what to do now. Any help would be appreciated.
Guest Rey Santos Posted September 13, 2007 Posted September 13, 2007 RE: shut down restart This onemight help: Article ID : 156669 Last Review : September 5, 2007 Revision : 4.3 How to troubleshoot a "STOP 0xC000021A" error http://support.microsoft.com/kb/156669 -- Rey "Heidi" wrote: > When I turn my computer on, I get a winlogon.exe error message. Then when I > turn off the computer, it automatically restarts, and I have to shut down > twice to get it to turn off. > > I disabled "automatically restart" so that I could see what error message I > receive. I now get "Fatal System Error Stop c000021a". > > I'm not sure what to do now. Any help would be appreciated.
Guest Heidi Posted September 14, 2007 Posted September 14, 2007 Re: shut down restart I have tried the steps in this article that I understood, but I still have the problem. I have checked that Dr. Watson my default debugger, however I'm not sure how to view the log or what to make of it. I could not find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Value = GinaDLL REG_SZ. I restarted my computer in safe mode and selected Last Known Good Configuration. What else do you suggest? "Rich Barry" wrote: > Heidi, see if this helps > http://kadaitcha.cx/stop_err.html#0xC000021A > > > > "Heidi" <Heidi@discussions.microsoft.com> wrote in message > news:23799BE2-61A8-4B30-9758-DC5EF150C700@microsoft.com... > > When I turn my computer on, I get a winlogon.exe error message. Then when > > I > > turn off the computer, it automatically restarts, and I have to shut down > > twice to get it to turn off. > > > > I disabled "automatically restart" so that I could see what error message > > I > > receive. I now get "Fatal System Error Stop c000021a". > > > > I'm not sure what to do now. Any help would be appreciated. > > >
Guest Heidi Posted September 14, 2007 Posted September 14, 2007 RE: shut down restart What should I check in safe mode? I have gone into safe mode several times, trying to solve the problem, but it persists. "Girish Ramnath" wrote: > First check wht happens in safe mode. > > Then boot to recovery console and run chkdsk /p and chkdsk /r. > > "Heidi" wrote: > > > When I turn my computer on, I get a winlogon.exe error message. Then when I > > turn off the computer, it automatically restarts, and I have to shut down > > twice to get it to turn off. > > > > I disabled "automatically restart" so that I could see what error message I > > receive. I now get "Fatal System Error Stop c000021a". > > > > I'm not sure what to do now. Any help would be appreciated.
Guest Heidi Posted September 14, 2007 Posted September 14, 2007 Re: shut down restart I have read that article and done the things that I understand. But maybe I'm not understanding it clearly. "Unknown" wrote: > Microsoft has a write-up on the c000021a error. Go to Microsoft and search > for c000021a. > "Heidi" <Heidi@discussions.microsoft.com> wrote in message > news:23799BE2-61A8-4B30-9758-DC5EF150C700@microsoft.com... > > When I turn my computer on, I get a winlogon.exe error message. Then when > > I > > turn off the computer, it automatically restarts, and I have to shut down > > twice to get it to turn off. > > > > I disabled "automatically restart" so that I could see what error message > > I > > receive. I now get "Fatal System Error Stop c000021a". > > > > I'm not sure what to do now. Any help would be appreciated. > > >
Guest Heidi Posted September 14, 2007 Posted September 14, 2007 RE: shut down restart I have read this and done the things that I understood. Any other suggestions? "Rey Santos" wrote: > This onemight help: > > Article ID : 156669 > Last Review : September 5, 2007 > Revision : 4.3 > > How to troubleshoot a "STOP 0xC000021A" error > http://support.microsoft.com/kb/156669 > -- > Rey > > > "Heidi" wrote: > > > When I turn my computer on, I get a winlogon.exe error message. Then when I > > turn off the computer, it automatically restarts, and I have to shut down > > twice to get it to turn off. > > > > I disabled "automatically restart" so that I could see what error message I > > receive. I now get "Fatal System Error Stop c000021a". > > > > I'm not sure what to do now. Any help would be appreciated.
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