Guest John Aldrich Posted September 13, 2007 Posted September 13, 2007 I have an XP Pro machine that has no service pack whatsoever installed. Whenever I attempt to install SP1 or SP2, I get an error "an internal error has occurred" and the install fails. I have removed some spyware/adware, and I wonder if maybe that damaged the system somehow. I have a generic Windows XP Pro SP2 install CD, and I wonder if I can use the existing registration code to perform an "upgrade" install to resolve the issue and get the machine closer to ready to use by another user?
Guest Byte Posted September 13, 2007 Posted September 13, 2007 RE: Can't upgrade to SP2 What to Know Before You Install Windows XP Service Pack 2 http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx Order Windows XP Service Pack 2 on CD - its FREE http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx How to remove Windows XP Service Pack 2 from your computer http://support.microsoft.com/kb/875350 cleanup after SP2 install http://forum.aumha.org/viewtopic.php?t=7265&start=0&postdays=0&postorder=asc&highlight -- XP - WNP Today is the first day of the rest of your life. "John Aldrich" wrote: > I have an XP Pro machine that has no service pack whatsoever installed. > Whenever I attempt to install SP1 or SP2, I get an error "an internal error > has occurred" and the install fails. I have removed some spyware/adware, and > I wonder if maybe that damaged the system somehow. > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can use > the existing registration code to perform an "upgrade" install to resolve the > issue and get the machine closer to ready to use by another user?
Guest John Aldrich Posted September 13, 2007 Posted September 13, 2007 RE: Can't upgrade to SP2 "Byte" wrote: > What to Know Before You Install Windows XP Service Pack 2 > http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx > > Order Windows XP Service Pack 2 on CD - its FREE > http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx > > How to remove Windows XP Service Pack 2 from your computer > http://support.microsoft.com/kb/875350 > > cleanup after SP2 install > http://forum.aumha.org/viewtopic.php?t=7265&start=0&postdays=0&postorder=asc&highlight > > -- > XP - WNP > Today is the first day of the > rest of your life. > Byte, I appreciate the help, however, I'm an IT professional and have installed many copies of Windows of various sorts. I've just cleaned spyware off the machine and as best I can tell (according to the experts at SpywareInfo's support fora) I'm clean of malware. I'm afraid that your links didn't really help any. I appreciate your attempt.
Guest Michael O Posted September 13, 2007 Posted September 13, 2007 Re: Can't upgrade to SP2 Have you tried installing the Service Pack in safe mode? "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... >I have an XP Pro machine that has no service pack whatsoever installed. > Whenever I attempt to install SP1 or SP2, I get an error "an internal > error > has occurred" and the install fails. I have removed some spyware/adware, > and > I wonder if maybe that damaged the system somehow. > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can use > the existing registration code to perform an "upgrade" install to resolve > the > issue and get the machine closer to ready to use by another user?
Guest John Aldrich Posted September 13, 2007 Posted September 13, 2007 Re: Can't upgrade to SP2 Hmm... Nope, not yet. That's an interesting idea. I'll give it a shot. Would it help to post the svcpack.log file here? "Michael O" wrote: > Have you tried installing the Service Pack in safe mode? > > "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message > news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... > >I have an XP Pro machine that has no service pack whatsoever installed. > > Whenever I attempt to install SP1 or SP2, I get an error "an internal > > error > > has occurred" and the install fails. I have removed some spyware/adware, > > and > > I wonder if maybe that damaged the system somehow. > > > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can use > > the existing registration code to perform an "upgrade" install to resolve > > the > > issue and get the machine closer to ready to use by another user? > > >
Guest John Aldrich Posted September 14, 2007 Posted September 14, 2007 Re: Can't upgrade to SP2 Michael: I attempted what you suggested and got the same problem -- install failed for some reason. I also tried SP1a as someone on whatthetech.com suggested. Will Windows / Microsoft let me perform an "upgrade" install from a CD that's got SP2 built-in if I use the same reg code as is on this machine already or will it fail or think I'm trying to pirate, since it's a reg code that's already in use? "Michael O" wrote: > Have you tried installing the Service Pack in safe mode? > > "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message > news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... > >I have an XP Pro machine that has no service pack whatsoever installed. > > Whenever I attempt to install SP1 or SP2, I get an error "an internal > > error > > has occurred" and the install fails. I have removed some spyware/adware, > > and > > I wonder if maybe that damaged the system somehow. > > > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can use > > the existing registration code to perform an "upgrade" install to resolve > > the > > issue and get the machine closer to ready to use by another user? > > >
Guest Daave Posted September 15, 2007 Posted September 15, 2007 Re: Can't upgrade to SP2 "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... >I have an XP Pro machine that has no service pack whatsoever installed. > Whenever I attempt to install SP1 or SP2, I get an error "an internal > error > has occurred" and the install fails. I have removed some > spyware/adware, and > I wonder if maybe that damaged the system somehow. > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can > use > the existing registration code to perform an "upgrade" install to > resolve the > issue and get the machine closer to ready to use by another user? What kind of XP Pro is currently on the PC? OEM or retail? Is your generic XP Pro w/ SP2 installation disk retail or generic OEM? Since SP2 also includes SP1, there is no need to install SP1 first. How are you trying to install the service pack? Do you have the disk? Are you using the Web site?
Guest John Aldrich Posted September 16, 2007 Posted September 16, 2007 Re: Can't upgrade to SP2 I'm not positive, but I think it's OEM on the PC, and the CD I have is also OEM. Also, the service pack is the version for distribution on multiple PCs that I downloaded from Microsoft. A fellow geek suggested I try updating the Windows installer. I'm going to try that on Monday. "Daave" wrote: > "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message > news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... > >I have an XP Pro machine that has no service pack whatsoever installed. > > Whenever I attempt to install SP1 or SP2, I get an error "an internal > > error > > has occurred" and the install fails. I have removed some > > spyware/adware, and > > I wonder if maybe that damaged the system somehow. > > > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can > > use > > the existing registration code to perform an "upgrade" install to > > resolve the > > issue and get the machine closer to ready to use by another user? > > What kind of XP Pro is currently on the PC? OEM or retail? > > Is your generic XP Pro w/ SP2 installation disk retail or generic OEM? > > Since SP2 also includes SP1, there is no need to install SP1 first. > > How are you trying to install the service pack? Do you have the disk? > Are you using the Web site? > >
Guest John Aldrich Posted September 17, 2007 Posted September 17, 2007 Re: Can't upgrade to SP2 PC has OEM key and my CD is an OEM CD. "Daave" wrote: > "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in message > news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... > >I have an XP Pro machine that has no service pack whatsoever installed. > > Whenever I attempt to install SP1 or SP2, I get an error "an internal > > error > > has occurred" and the install fails. I have removed some > > spyware/adware, and > > I wonder if maybe that damaged the system somehow. > > > > I have a generic Windows XP Pro SP2 install CD, and I wonder if I can > > use > > the existing registration code to perform an "upgrade" install to > > resolve the > > issue and get the machine closer to ready to use by another user? > > What kind of XP Pro is currently on the PC? OEM or retail? > > Is your generic XP Pro w/ SP2 installation disk retail or generic OEM? > > Since SP2 also includes SP1, there is no need to install SP1 first. > > How are you trying to install the service pack? Do you have the disk? > Are you using the Web site? > >
Guest Daave Posted September 17, 2007 Posted September 17, 2007 Re: Can't upgrade to SP2 John Aldrich wrote: > PC has OEM key and my CD is an OEM CD. > > "Daave" wrote: > >> "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in >> message news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... >>> I have an XP Pro machine that has no service pack whatsoever >>> installed. Whenever I attempt to install SP1 or SP2, I get an error >>> "an internal error >>> has occurred" and the install fails. I have removed some >>> spyware/adware, and >>> I wonder if maybe that damaged the system somehow. >>> >>> I have a generic Windows XP Pro SP2 install CD, and I wonder if I >>> can use >>> the existing registration code to perform an "upgrade" install to >>> resolve the >>> issue and get the machine closer to ready to use by another user? >> >> What kind of XP Pro is currently on the PC? OEM or retail? >> >> Is your generic XP Pro w/ SP2 installation disk retail or generic >> OEM? >> >> Since SP2 also includes SP1, there is no need to install SP1 first. >> >> How are you trying to install the service pack? Do you have the disk? >> Are you using the Web site? Since you have a generic OEM CD of XP Pro, you should be fine if you want to perform a *clean* install. Just make sure you use the Product Key from your COA. I'm not sure whether or not a repair install would work. If no one else chimes in and you're anxious to try, you could always create an image of your hard drive for safety and give the repair install a try. Another thing to pursue is why the SP2 fails in the first place. Other than "an internal error has occurred," what is the complete error message? Have you run Event Viewer?
Guest John Aldrich Posted September 18, 2007 Posted September 18, 2007 Re: Can't upgrade to SP2 Pretty much the entire error message is "an internal error has occurred" followed by another error window stating "Service pack 2 setup failed." Now, I upgraded Windows Installer yesterday morning, and paid a bit more attention as I tried to install SP2 again. This time, I noticed it got as far as checking the registration code, which leads me to wonder if maybe it's not getting the registration code or something. That being said, I've used that PC to download other things that check for pirated versions of Windows and those work, so I just don't know. Unfortunately, I'm not going to have a chance to try anything else for a few days, as I had to give it to a user as an emergency loaner... "Daave" wrote: > John Aldrich wrote: > > PC has OEM key and my CD is an OEM CD. > > > > "Daave" wrote: > > > >> "John Aldrich" <JohnAldrich@discussions.microsoft.com> wrote in > >> message news:049DC825-CDDF-49AC-B44D-7E5EF72841C4@microsoft.com... > >>> I have an XP Pro machine that has no service pack whatsoever > >>> installed. Whenever I attempt to install SP1 or SP2, I get an error > >>> "an internal error > >>> has occurred" and the install fails. I have removed some > >>> spyware/adware, and > >>> I wonder if maybe that damaged the system somehow. > >>> > >>> I have a generic Windows XP Pro SP2 install CD, and I wonder if I > >>> can use > >>> the existing registration code to perform an "upgrade" install to > >>> resolve the > >>> issue and get the machine closer to ready to use by another user? > >> > >> What kind of XP Pro is currently on the PC? OEM or retail? > >> > >> Is your generic XP Pro w/ SP2 installation disk retail or generic > >> OEM? > >> > >> Since SP2 also includes SP1, there is no need to install SP1 first. > >> > >> How are you trying to install the service pack? Do you have the disk? > >> Are you using the Web site? > > Since you have a generic OEM CD of XP Pro, you should be fine if you > want to perform a *clean* install. Just make sure you use the Product > Key from your COA. > > I'm not sure whether or not a repair install would work. If no one else > chimes in and you're anxious to try, you could always create an image of > your hard drive for safety and give the repair install a try. > > Another thing to pursue is why the SP2 fails in the first place. Other > than "an internal error has occurred," what is the complete error > message? Have you run Event Viewer? > > >
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