Guest Paul.Lee.1971@gmail.com Posted September 13, 2007 Posted September 13, 2007 Hi everyone, My laptop froze today and shut down. When it came back up, there was a screen that I had never seen before - "We apologise for the inconvenience..." and saying that a possible hardware or software installation may have caused problems. It gave a series of options - boot up in safe mode, and a few options including network connections or command prompt; boot up using last safe configuration, or just boot as normal. After selecting any one of these, the Windows XP logo appears, with the progress bar; so far so good. There is then a brief flash of a blue screen of death, with some text on it. Then the computer reboots, doing an duto detect of IDE devices...and then it gives the "We apologise for the inconvenience" screen again. If I boot up in safe mode, the screen scrolls a list of drivers and then either hangs, or goes into the whole sequence (as above) again. Can anyone suggest any ideas as to how to solve this? I'm having huge problems finding my WinXP Pro installation disk, so that I can boot up using that and do a repair. Many thanks Paul
Guest Ghostrider Posted September 13, 2007 Posted September 13, 2007 Re: Windows XP Pro boot-up problems Paul.Lee.1971@gmail.com wrote: > Hi everyone, > My laptop froze today and shut down. When it came back up, there was a > screen that I had never seen before - "We apologise for the > inconvenience..." and saying that a possible hardware or software > installation may have caused problems. > It gave a series of options - boot up in safe mode, and a few options > including network connections or command prompt; boot up using last > safe configuration, or just boot as normal. > After selecting any one of these, the Windows XP logo appears, with > the progress bar; so far so good. There is then a brief flash of a > blue screen of death, with some text on it. Then the computer reboots, > doing an duto detect of IDE devices...and then it gives the "We > apologise for the inconvenience" screen again. > > If I boot up in safe mode, the screen scrolls a list of drivers and > then either hangs, or goes into the whole sequence (as above) again. > > Can anyone suggest any ideas as to how to solve this? I'm having huge > problems finding my WinXP Pro installation disk, so that I can boot up > using that and do a repair. > > Many thanks > > Paul > The good part of booting up in Safe Mode is that it shows the progression of system files being loaded. And the last-named file before the error is typically the cause of the failure. If the opportunity presents, try to pause the laptop before it re-cycles or even catch snatches of information from the top 4 lines of the Blue Screen. But the possibility of doing a repair installation might, however, be necessary.
Guest Girish Ramnath Posted September 14, 2007 Posted September 14, 2007 RE: Windows XP Pro boot-up problems Do a repair installation of win xp os. Follow the steps given in the following link: http://support.microsoft.com/kb/315341/en-us "Paul.Lee.1971@gmail.com" wrote: > Hi everyone, > My laptop froze today and shut down. When it came back up, there was a > screen that I had never seen before - "We apologise for the > inconvenience..." and saying that a possible hardware or software > installation may have caused problems. > It gave a series of options - boot up in safe mode, and a few options > including network connections or command prompt; boot up using last > safe configuration, or just boot as normal. > After selecting any one of these, the Windows XP logo appears, with > the progress bar; so far so good. There is then a brief flash of a > blue screen of death, with some text on it. Then the computer reboots, > doing an duto detect of IDE devices...and then it gives the "We > apologise for the inconvenience" screen again. > > If I boot up in safe mode, the screen scrolls a list of drivers and > then either hangs, or goes into the whole sequence (as above) again. > > Can anyone suggest any ideas as to how to solve this? I'm having huge > problems finding my WinXP Pro installation disk, so that I can boot up > using that and do a repair. > > Many thanks > > Paul > >
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