Guest Tim Heslip Posted September 14, 2007 Posted September 14, 2007 Everytime I start Windows XP Pro, I get a dialogue box stating "Application Layer Gateway Service encountered a problem and had to close" and asking me to send an error message to Microsoft. Any ideas about how to fix this?
Guest Newbie Coder Posted September 14, 2007 Posted September 14, 2007 Re: Application Layer Gateway Service Tim, What is the error report contents? Module name, memory address etc Maybe it is just the 'alg.exe' file itself, but maybe not Awaiting more info -- Newbie Coder (It's just a name) "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > Everytime I start Windows XP Pro, I get a dialogue box stating "Application > Layer Gateway Service encountered a problem and had to close" and asking me > to send an error message to Microsoft. Any ideas about how to fix this?
Guest Tim Heslip Posted September 15, 2007 Posted September 15, 2007 Re: Application Layer Gateway Service The link to the error message details contains: F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt "Newbie Coder" wrote: > Tim, > > What is the error report contents? Module name, memory address etc > > Maybe it is just the 'alg.exe' file itself, but maybe not > > Awaiting more info > > -- > Newbie Coder > (It's just a name) > > > > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > > Everytime I start Windows XP Pro, I get a dialogue box stating "Application > > Layer Gateway Service encountered a problem and had to close" and asking me > > to send an error message to Microsoft. Any ideas about how to fix this? > > >
Guest Newbie Coder Posted September 15, 2007 Posted September 15, 2007 Re: Application Layer Gateway Service Tim, Can you post the minidump log or the module name, please? -- Newbie Coder (It's just a name) "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > The link to the error message details contains: > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > "Newbie Coder" wrote: > > > Tim, > > > > What is the error report contents? Module name, memory address etc > > > > Maybe it is just the 'alg.exe' file itself, but maybe not > > > > Awaiting more info > > > > -- > > Newbie Coder > > (It's just a name) > > > > > > > > > > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > > news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > > > Everytime I start Windows XP Pro, I get a dialogue box stating "Application > > > Layer Gateway Service encountered a problem and had to close" and asking me > > > to send an error message to Microsoft. Any ideas about how to fix this? > > > > > >
Guest Tim Heslip Posted September 15, 2007 Posted September 15, 2007 Re: Application Layer Gateway Service I don't know what those are or where to find them, thanks for helping me with this though "Newbie Coder" wrote: > Tim, > > Can you post the minidump log or the module name, please? > > -- > Newbie Coder > (It's just a name) > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > > The link to the error message details contains: > > > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > > > "Newbie Coder" wrote: > > > > > Tim, > > > > > > What is the error report contents? Module name, memory address etc > > > > > > Maybe it is just the 'alg.exe' file itself, but maybe not > > > > > > Awaiting more info > > > > > > -- > > > Newbie Coder > > > (It's just a name) > > > > > > > > > > > > > > > > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > > > news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > > > > Everytime I start Windows XP Pro, I get a dialogue box stating > "Application > > > > Layer Gateway Service encountered a problem and had to close" and asking > me > > > > to send an error message to Microsoft. Any ideas about how to fix this? > > > > > > > > > > > >
Guest Tim Heslip Posted September 15, 2007 Posted September 15, 2007 Re: Application Layer Gateway Service Newbie Coder, can you please tell me how to find that log and I will post it. Thanks "Newbie Coder" wrote: > Tim, > > Can you post the minidump log or the module name, please? > > -- > Newbie Coder > (It's just a name) > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > > The link to the error message details contains: > > > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > > > "Newbie Coder" wrote: > > > > > Tim, > > > > > > What is the error report contents? Module name, memory address etc > > > > > > Maybe it is just the 'alg.exe' file itself, but maybe not > > > > > > Awaiting more info > > > > > > -- > > > Newbie Coder > > > (It's just a name) > > > > > > > > > > > > > > > > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > > > news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > > > > Everytime I start Windows XP Pro, I get a dialogue box stating > "Application > > > > Layer Gateway Service encountered a problem and had to close" and asking > me > > > > to send an error message to Microsoft. Any ideas about how to fix this? > > > > > > > > > > > >
Guest Tim Heslip Posted September 16, 2007 Posted September 16, 2007 Re: Application Layer Gateway Service Is this what you meant? szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll szModVer : 5.1.2600.2180 offset : 0002d9cb "Newbie Coder" wrote: > Tim, > > Can you post the minidump log or the module name, please? > > -- > Newbie Coder > (It's just a name) > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > > The link to the error message details contains: > > > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > > > "Newbie Coder" wrote: > > > > > Tim, > > > > > > What is the error report contents? Module name, memory address etc > > > > > > Maybe it is just the 'alg.exe' file itself, but maybe not > > > > > > Awaiting more info > > > > > > -- > > > Newbie Coder > > > (It's just a name) > > > > > > > > > > > > > > > > > > "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > > > news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > > > > Everytime I start Windows XP Pro, I get a dialogue box stating > "Application > > > > Layer Gateway Service encountered a problem and had to close" and asking > me > > > > to send an error message to Microsoft. Any ideas about how to fix this? > > > > > > > > > > > >
Guest Terry R. Posted September 17, 2007 Posted September 17, 2007 Re: Application Layer Gateway Service On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > Is this what you meant? > > szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > > szModVer : 5.1.2600.2180 offset : 0002d9cb > > "Newbie Coder" wrote: > >> Tim, >> >> Can you post the minidump log or the module name, please? >> >> -- >> Newbie Coder >> (It's just a name) >> >> >> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... >>> The link to the error message details contains: >>> >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>> >>> "Newbie Coder" wrote: >>> >>>> Tim, >>>> >>>> What is the error report contents? Module name, memory address etc >>>> >>>> Maybe it is just the 'alg.exe' file itself, but maybe not >>>> >>>> Awaiting more info >>>> >>>> -- >>>> Newbie Coder >>>> (It's just a name) >>>> >>>> >>>> >>>> >>>> >>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... >>>>> Everytime I start Windows XP Pro, I get a dialogue box stating >> "Application >>>>> Layer Gateway Service encountered a problem and had to close" and asking >> me >>>>> to send an error message to Microsoft. Any ideas about how to fix this? >>>> >>>> >> >> Hi Tim, One thing I see is that an exe file should not reside in a temp folder (although it has a different extension, it could be a downloaded file). Specifically, alg.exe should reside in the System32 folder. Do you have an updated AV program? Run a full scan, and even try an online scanner like Kaspersky: http://www.kaspersky.com/virusscanner Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. This is just a start. If these suggestions don't cure it, you will have to get more aggressive. -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 18, 2007 Posted September 18, 2007 Re: Application Layer Gateway Service Hi Terry, thanks for responding. I searched for alg.exe and found three hits. One copy in WINDOWS\system32 and two copies in WINDOWS\PCHEALTH\ErrorRep\UserDumps I do have a recent version of McAfee virus checker and Lavasoft adware. Can you advise please. Tim "Terry R." wrote: > On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > > > Is this what you meant? > > > > szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > > > > szModVer : 5.1.2600.2180 offset : 0002d9cb > > > > "Newbie Coder" wrote: > > > >> Tim, > >> > >> Can you post the minidump log or the module name, please? > >> > >> -- > >> Newbie Coder > >> (It's just a name) > >> > >> > >> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > >>> The link to the error message details contains: > >>> > >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>> > >>> "Newbie Coder" wrote: > >>> > >>>> Tim, > >>>> > >>>> What is the error report contents? Module name, memory address etc > >>>> > >>>> Maybe it is just the 'alg.exe' file itself, but maybe not > >>>> > >>>> Awaiting more info > >>>> > >>>> -- > >>>> Newbie Coder > >>>> (It's just a name) > >>>> > >>>> > >>>> > >>>> > >>>> > >>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > >>>>> Everytime I start Windows XP Pro, I get a dialogue box stating > >> "Application > >>>>> Layer Gateway Service encountered a problem and had to close" and asking > >> me > >>>>> to send an error message to Microsoft. Any ideas about how to fix this? > >>>> > >>>> > >> > >> > > Hi Tim, > > One thing I see is that an exe file should not reside in a temp folder > (although it has a different extension, it could be a downloaded file). > Specifically, alg.exe should reside in the System32 folder. > > Do you have an updated AV program? Run a full scan, and even try an > online scanner like Kaspersky: > > http://www.kaspersky.com/virusscanner > > Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. > > This is just a start. If these suggestions don't cure it, you will have > to get more aggressive. > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Terry R. Posted September 18, 2007 Posted September 18, 2007 Re: Application Layer Gateway Service On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard > Hi Terry, thanks for responding. > > I searched for alg.exe and found three hits. > > One copy in WINDOWS\system32 and two copies in > WINDOWS\PCHEALTH\ErrorRep\UserDumps > > I do have a recent version of McAfee virus checker and Lavasoft adware. > > Can you advise please. > > Tim > > "Terry R." wrote: > >> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard >> >>> Is this what you meant? >>> >>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll >>> >>> szModVer : 5.1.2600.2180 offset : 0002d9cb >>> >>> "Newbie Coder" wrote: >>> >>>> Tim, >>>> >>>> Can you post the minidump log or the module name, please? >>>> >>>> -- >>>> Newbie Coder >>>> (It's just a name) >>>> >>>> >>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... >>>>> The link to the error message details contains: >>>>> >>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>>>> >>>>> "Newbie Coder" wrote: >>>>> >>>>>> Tim, >>>>>> >>>>>> What is the error report contents? Module name, memory address etc >>>>>> >>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not >>>>>> >>>>>> Awaiting more info >>>>>> >>>>>> -- >>>>>> Newbie Coder >>>>>> (It's just a name) >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... >>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating >>>> "Application >>>>>>> Layer Gateway Service encountered a problem and had to close" and asking >>>> me >>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? >>>>>> >>>> >> Hi Tim, >> >> One thing I see is that an exe file should not reside in a temp folder >> (although it has a different extension, it could be a downloaded file). >> Specifically, alg.exe should reside in the System32 folder. >> >> Do you have an updated AV program? Run a full scan, and even try an >> online scanner like Kaspersky: >> >> http://www.kaspersky.com/virusscanner >> >> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. >> >> This is just a start. If these suggestions don't cure it, you will have >> to get more aggressive. >> Hi Tim, First, use the advise I provided in the first post (using at least two of each type of scanner), then report back. -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service Hi Terry, I updated and ran both the McAfee virus checker (no viruses were found) and the lavasoft adware scanner (lots of hits were found and all removed). I still get the same problem at startup. "Terry R." wrote: > On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard > > > Hi Terry, thanks for responding. > > > > I searched for alg.exe and found three hits. > > > > One copy in WINDOWS\system32 and two copies in > > WINDOWS\PCHEALTH\ErrorRep\UserDumps > > > > I do have a recent version of McAfee virus checker and Lavasoft adware. > > > > Can you advise please. > > > > Tim > > > > "Terry R." wrote: > > > >> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > >> > >>> Is this what you meant? > >>> > >>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > >>> > >>> szModVer : 5.1.2600.2180 offset : 0002d9cb > >>> > >>> "Newbie Coder" wrote: > >>> > >>>> Tim, > >>>> > >>>> Can you post the minidump log or the module name, please? > >>>> > >>>> -- > >>>> Newbie Coder > >>>> (It's just a name) > >>>> > >>>> > >>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > >>>>> The link to the error message details contains: > >>>>> > >>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>>>> > >>>>> "Newbie Coder" wrote: > >>>>> > >>>>>> Tim, > >>>>>> > >>>>>> What is the error report contents? Module name, memory address etc > >>>>>> > >>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not > >>>>>> > >>>>>> Awaiting more info > >>>>>> > >>>>>> -- > >>>>>> Newbie Coder > >>>>>> (It's just a name) > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > >>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating > >>>> "Application > >>>>>>> Layer Gateway Service encountered a problem and had to close" and asking > >>>> me > >>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? > >>>>>> > >>>> > >> Hi Tim, > >> > >> One thing I see is that an exe file should not reside in a temp folder > >> (although it has a different extension, it could be a downloaded file). > >> Specifically, alg.exe should reside in the System32 folder. > >> > >> Do you have an updated AV program? Run a full scan, and even try an > >> online scanner like Kaspersky: > >> > >> http://www.kaspersky.com/virusscanner > >> > >> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. > >> > >> This is just a start. If these suggestions don't cure it, you will have > >> to get more aggressive. > >> > > Hi Tim, > > First, use the advise I provided in the first post (using at least two > of each type of scanner), then report back. > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Terry R. Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard > Hi Terry, I updated and ran both the McAfee virus checker (no viruses were > found) and the lavasoft adware scanner (lots of hits were found and all > removed). > > I still get the same problem at startup. > > "Terry R." wrote: > >> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard >> >>> Hi Terry, thanks for responding. >>> >>> I searched for alg.exe and found three hits. >>> >>> One copy in WINDOWS\system32 and two copies in >>> WINDOWS\PCHEALTH\ErrorRep\UserDumps >>> >>> I do have a recent version of McAfee virus checker and Lavasoft adware. >>> >>> Can you advise please. >>> >>> Tim >>> >>> "Terry R." wrote: >>> >>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard >>>> >>>>> Is this what you meant? >>>>> >>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll >>>>> >>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb >>>>> >>>>> "Newbie Coder" wrote: >>>>> >>>>>> Tim, >>>>>> >>>>>> Can you post the minidump log or the module name, please? >>>>>> >>>>>> -- >>>>>> Newbie Coder >>>>>> (It's just a name) >>>>>> >>>>>> >>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... >>>>>>> The link to the error message details contains: >>>>>>> >>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>>>>>> >>>>>>> "Newbie Coder" wrote: >>>>>>> >>>>>>>> Tim, >>>>>>>> >>>>>>>> What is the error report contents? Module name, memory address etc >>>>>>>> >>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not >>>>>>>> >>>>>>>> Awaiting more info >>>>>>>> >>>>>>>> -- >>>>>>>> Newbie Coder >>>>>>>> (It's just a name) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... >>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating >>>>>> "Application >>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking >>>>>> me >>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? >>>> Hi Tim, >>>> >>>> One thing I see is that an exe file should not reside in a temp folder >>>> (although it has a different extension, it could be a downloaded file). >>>> Specifically, alg.exe should reside in the System32 folder. >>>> >>>> Do you have an updated AV program? Run a full scan, and even try an >>>> online scanner like Kaspersky: >>>> >>>> http://www.kaspersky.com/virusscanner >>>> >>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. >>>> >>>> This is just a start. If these suggestions don't cure it, you will have >>>> to get more aggressive. >>>> >> Hi Tim, >> >> First, use the advise I provided in the first post (using at least two >> of each type of scanner), then report back. >> Well, you ran one of each. Often times it takes more than one to find everything. That is why I suggested the online virus scanner and Spybot also. Open MSCONFIG (Start, Run, type msconfig and click OK), click on the Startup tab. Look for the path in the error message under the "Command" heading. If you find it, uncheck it, click OK and reboot to see if the error message is gone. If not, report back. -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service Hi Terry, I ran the MSCONFIG but could not find the path in the error message in the startup list. The path is F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt I also couldn't find those file in that Temp folder either. "Terry R." wrote: > On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard > > > Hi Terry, I updated and ran both the McAfee virus checker (no viruses were > > found) and the lavasoft adware scanner (lots of hits were found and all > > removed). > > > > I still get the same problem at startup. > > > > "Terry R." wrote: > > > >> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard > >> > >>> Hi Terry, thanks for responding. > >>> > >>> I searched for alg.exe and found three hits. > >>> > >>> One copy in WINDOWS\system32 and two copies in > >>> WINDOWS\PCHEALTH\ErrorRep\UserDumps > >>> > >>> I do have a recent version of McAfee virus checker and Lavasoft adware. > >>> > >>> Can you advise please. > >>> > >>> Tim > >>> > >>> "Terry R." wrote: > >>> > >>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > >>>> > >>>>> Is this what you meant? > >>>>> > >>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > >>>>> > >>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb > >>>>> > >>>>> "Newbie Coder" wrote: > >>>>> > >>>>>> Tim, > >>>>>> > >>>>>> Can you post the minidump log or the module name, please? > >>>>>> > >>>>>> -- > >>>>>> Newbie Coder > >>>>>> (It's just a name) > >>>>>> > >>>>>> > >>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > >>>>>>> The link to the error message details contains: > >>>>>>> > >>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>>>>>> > >>>>>>> "Newbie Coder" wrote: > >>>>>>> > >>>>>>>> Tim, > >>>>>>>> > >>>>>>>> What is the error report contents? Module name, memory address etc > >>>>>>>> > >>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not > >>>>>>>> > >>>>>>>> Awaiting more info > >>>>>>>> > >>>>>>>> -- > >>>>>>>> Newbie Coder > >>>>>>>> (It's just a name) > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > >>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating > >>>>>> "Application > >>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking > >>>>>> me > >>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? > >>>> Hi Tim, > >>>> > >>>> One thing I see is that an exe file should not reside in a temp folder > >>>> (although it has a different extension, it could be a downloaded file). > >>>> Specifically, alg.exe should reside in the System32 folder. > >>>> > >>>> Do you have an updated AV program? Run a full scan, and even try an > >>>> online scanner like Kaspersky: > >>>> > >>>> http://www.kaspersky.com/virusscanner > >>>> > >>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. > >>>> > >>>> This is just a start. If these suggestions don't cure it, you will have > >>>> to get more aggressive. > >>>> > >> Hi Tim, > >> > >> First, use the advise I provided in the first post (using at least two > >> of each type of scanner), then report back. > >> > > Well, you ran one of each. Often times it takes more than one to find > everything. That is why I suggested the online virus scanner and Spybot > also. > > Open MSCONFIG (Start, Run, type msconfig and click OK), click on the > Startup tab. Look for the path in the error message under the "Command" > heading. If you find it, uncheck it, click OK and reboot to see if the > error message is gone. If not, report back. > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Terry R. Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service On 9/19/2007 1:12 PM On a whim, Tim Heslip pounded out on the keyboard > Hi Terry, > > I ran the MSCONFIG but could not find the path in the error message in the > startup list. The path is > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > > I also couldn't find those file in that Temp folder either. > > > "Terry R." wrote: > >> On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard >> >>> Hi Terry, I updated and ran both the McAfee virus checker (no viruses were >>> found) and the lavasoft adware scanner (lots of hits were found and all >>> removed). >>> >>> I still get the same problem at startup. >>> >>> "Terry R." wrote: >>> >>>> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard >>>> >>>>> Hi Terry, thanks for responding. >>>>> >>>>> I searched for alg.exe and found three hits. >>>>> >>>>> One copy in WINDOWS\system32 and two copies in >>>>> WINDOWS\PCHEALTH\ErrorRep\UserDumps >>>>> >>>>> I do have a recent version of McAfee virus checker and Lavasoft adware. >>>>> >>>>> Can you advise please. >>>>> >>>>> Tim >>>>> >>>>> "Terry R." wrote: >>>>> >>>>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard >>>>>> >>>>>>> Is this what you meant? >>>>>>> >>>>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll >>>>>>> >>>>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb >>>>>>> >>>>>>> "Newbie Coder" wrote: >>>>>>> >>>>>>>> Tim, >>>>>>>> >>>>>>>> Can you post the minidump log or the module name, please? >>>>>>>> >>>>>>>> -- >>>>>>>> Newbie Coder >>>>>>>> (It's just a name) >>>>>>>> >>>>>>>> >>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... >>>>>>>>> The link to the error message details contains: >>>>>>>>> >>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>>>>>>>> >>>>>>>>> "Newbie Coder" wrote: >>>>>>>>> >>>>>>>>>> Tim, >>>>>>>>>> >>>>>>>>>> What is the error report contents? Module name, memory address etc >>>>>>>>>> >>>>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not >>>>>>>>>> >>>>>>>>>> Awaiting more info >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Newbie Coder >>>>>>>>>> (It's just a name) >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... >>>>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating >>>>>>>> "Application >>>>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking >>>>>>>> me >>>>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? >>>>>> Hi Tim, >>>>>> >>>>>> One thing I see is that an exe file should not reside in a temp folder >>>>>> (although it has a different extension, it could be a downloaded file). >>>>>> Specifically, alg.exe should reside in the System32 folder. >>>>>> >>>>>> Do you have an updated AV program? Run a full scan, and even try an >>>>>> online scanner like Kaspersky: >>>>>> >>>>>> http://www.kaspersky.com/virusscanner >>>>>> >>>>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. >>>>>> >>>>>> This is just a start. If these suggestions don't cure it, you will have >>>>>> to get more aggressive. >>>>>> >>>> Hi Tim, >>>> >>>> First, use the advise I provided in the first post (using at least two >>>> of each type of scanner), then report back. >>>> >> Well, you ran one of each. Often times it takes more than one to find >> everything. That is why I suggested the online virus scanner and Spybot >> also. >> >> Open MSCONFIG (Start, Run, type msconfig and click OK), click on the >> Startup tab. Look for the path in the error message under the "Command" >> heading. If you find it, uncheck it, click OK and reboot to see if the >> error message is gone. If not, report back. >> Okay. Open regedit (Start, Run, type regedit and click OK). Press the Home key once, and then press Ctrl-F. In the "Find what" box, type in WER9bf4.dir00 and click Find Next. See if you come up with the entry. If so, see if the path matches your error message and if it does, delete it. Press F3 to continue and repeat until it says finished. Report back. -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service I ran the regedit and searched for WER9bf4.dir00 but it wasn't found. "Terry R." wrote: > On 9/19/2007 1:12 PM On a whim, Tim Heslip pounded out on the keyboard > > > Hi Terry, > > > > I ran the MSCONFIG but could not find the path in the error message in the > > startup list. The path is > > > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > > > > > > I also couldn't find those file in that Temp folder either. > > > > > > "Terry R." wrote: > > > >> On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard > >> > >>> Hi Terry, I updated and ran both the McAfee virus checker (no viruses were > >>> found) and the lavasoft adware scanner (lots of hits were found and all > >>> removed). > >>> > >>> I still get the same problem at startup. > >>> > >>> "Terry R." wrote: > >>> > >>>> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard > >>>> > >>>>> Hi Terry, thanks for responding. > >>>>> > >>>>> I searched for alg.exe and found three hits. > >>>>> > >>>>> One copy in WINDOWS\system32 and two copies in > >>>>> WINDOWS\PCHEALTH\ErrorRep\UserDumps > >>>>> > >>>>> I do have a recent version of McAfee virus checker and Lavasoft adware. > >>>>> > >>>>> Can you advise please. > >>>>> > >>>>> Tim > >>>>> > >>>>> "Terry R." wrote: > >>>>> > >>>>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > >>>>>> > >>>>>>> Is this what you meant? > >>>>>>> > >>>>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > >>>>>>> > >>>>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb > >>>>>>> > >>>>>>> "Newbie Coder" wrote: > >>>>>>> > >>>>>>>> Tim, > >>>>>>>> > >>>>>>>> Can you post the minidump log or the module name, please? > >>>>>>>> > >>>>>>>> -- > >>>>>>>> Newbie Coder > >>>>>>>> (It's just a name) > >>>>>>>> > >>>>>>>> > >>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > >>>>>>>>> The link to the error message details contains: > >>>>>>>>> > >>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>>>>>>>> > >>>>>>>>> "Newbie Coder" wrote: > >>>>>>>>> > >>>>>>>>>> Tim, > >>>>>>>>>> > >>>>>>>>>> What is the error report contents? Module name, memory address etc > >>>>>>>>>> > >>>>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not > >>>>>>>>>> > >>>>>>>>>> Awaiting more info > >>>>>>>>>> > >>>>>>>>>> -- > >>>>>>>>>> Newbie Coder > >>>>>>>>>> (It's just a name) > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > >>>>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating > >>>>>>>> "Application > >>>>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking > >>>>>>>> me > >>>>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? > >>>>>> Hi Tim, > >>>>>> > >>>>>> One thing I see is that an exe file should not reside in a temp folder > >>>>>> (although it has a different extension, it could be a downloaded file). > >>>>>> Specifically, alg.exe should reside in the System32 folder. > >>>>>> > >>>>>> Do you have an updated AV program? Run a full scan, and even try an > >>>>>> online scanner like Kaspersky: > >>>>>> > >>>>>> http://www.kaspersky.com/virusscanner > >>>>>> > >>>>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. > >>>>>> > >>>>>> This is just a start. If these suggestions don't cure it, you will have > >>>>>> to get more aggressive. > >>>>>> > >>>> Hi Tim, > >>>> > >>>> First, use the advise I provided in the first post (using at least two > >>>> of each type of scanner), then report back. > >>>> > >> Well, you ran one of each. Often times it takes more than one to find > >> everything. That is why I suggested the online virus scanner and Spybot > >> also. > >> > >> Open MSCONFIG (Start, Run, type msconfig and click OK), click on the > >> Startup tab. Look for the path in the error message under the "Command" > >> heading. If you find it, uncheck it, click OK and reboot to see if the > >> error message is gone. If not, report back. > >> > > Okay. Open regedit (Start, Run, type regedit and click OK). Press the > Home key once, and then press Ctrl-F. In the "Find what" box, type in > WER9bf4.dir00 and click Find Next. See if you come up with the entry. > If so, see if the path matches your error message and if it does, delete > it. Press F3 to continue and repeat until it says finished. Report back. > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Terry R. Posted September 19, 2007 Posted September 19, 2007 Re: Application Layer Gateway Service On 9/19/2007 2:18 PM On a whim, Tim Heslip pounded out on the keyboard > I ran the regedit and searched for WER9bf4.dir00 but it wasn't found. > > > > "Terry R." wrote: > >> On 9/19/2007 1:12 PM On a whim, Tim Heslip pounded out on the keyboard >> >>> Hi Terry, >>> >>> I ran the MSCONFIG but could not find the path in the error message in the >>> startup list. The path is >>> >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>> >>> >>> I also couldn't find those file in that Temp folder either. >>> >>> >>> "Terry R." wrote: >>> >>>> On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard >>>> >>>>> Hi Terry, I updated and ran both the McAfee virus checker (no viruses were >>>>> found) and the lavasoft adware scanner (lots of hits were found and all >>>>> removed). >>>>> >>>>> I still get the same problem at startup. >>>>> >>>>> "Terry R." wrote: >>>>> >>>>>> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard >>>>>> >>>>>>> Hi Terry, thanks for responding. >>>>>>> >>>>>>> I searched for alg.exe and found three hits. >>>>>>> >>>>>>> One copy in WINDOWS\system32 and two copies in >>>>>>> WINDOWS\PCHEALTH\ErrorRep\UserDumps >>>>>>> >>>>>>> I do have a recent version of McAfee virus checker and Lavasoft adware. >>>>>>> >>>>>>> Can you advise please. >>>>>>> >>>>>>> Tim >>>>>>> >>>>>>> "Terry R." wrote: >>>>>>> >>>>>>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard >>>>>>>> >>>>>>>>> Is this what you meant? >>>>>>>>> >>>>>>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll >>>>>>>>> >>>>>>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb >>>>>>>>> >>>>>>>>> "Newbie Coder" wrote: >>>>>>>>> >>>>>>>>>> Tim, >>>>>>>>>> >>>>>>>>>> Can you post the minidump log or the module name, please? >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Newbie Coder >>>>>>>>>> (It's just a name) >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... >>>>>>>>>>> The link to the error message details contains: >>>>>>>>>>> >>>>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp >>>>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt >>>>>>>>>>> >>>>>>>>>>> "Newbie Coder" wrote: >>>>>>>>>>> >>>>>>>>>>>> Tim, >>>>>>>>>>>> >>>>>>>>>>>> What is the error report contents? Module name, memory address etc >>>>>>>>>>>> >>>>>>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not >>>>>>>>>>>> >>>>>>>>>>>> Awaiting more info >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Newbie Coder >>>>>>>>>>>> (It's just a name) >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message >>>>>>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... >>>>>>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating >>>>>>>>>> "Application >>>>>>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking >>>>>>>>>> me >>>>>>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? >>>>>>>> Hi Tim, >>>>>>>> >>>>>>>> One thing I see is that an exe file should not reside in a temp folder >>>>>>>> (although it has a different extension, it could be a downloaded file). >>>>>>>> Specifically, alg.exe should reside in the System32 folder. >>>>>>>> >>>>>>>> Do you have an updated AV program? Run a full scan, and even try an >>>>>>>> online scanner like Kaspersky: >>>>>>>> >>>>>>>> http://www.kaspersky.com/virusscanner >>>>>>>> >>>>>>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. >>>>>>>> >>>>>>>> This is just a start. If these suggestions don't cure it, you will have >>>>>>>> to get more aggressive. >>>>>>>> >>>>>> Hi Tim, >>>>>> >>>>>> First, use the advise I provided in the first post (using at least two >>>>>> of each type of scanner), then report back. >>>>>> >>>> Well, you ran one of each. Often times it takes more than one to find >>>> everything. That is why I suggested the online virus scanner and Spybot >>>> also. >>>> >>>> Open MSCONFIG (Start, Run, type msconfig and click OK), click on the >>>> Startup tab. Look for the path in the error message under the "Command" >>>> heading. If you find it, uncheck it, click OK and reboot to see if the >>>> error message is gone. If not, report back. >>>> >> Okay. Open regedit (Start, Run, type regedit and click OK). Press the >> Home key once, and then press Ctrl-F. In the "Find what" box, type in >> WER9bf4.dir00 and click Find Next. See if you come up with the entry. >> If so, see if the path matches your error message and if it does, delete >> it. Press F3 to continue and repeat until it says finished. Report back. >> Download autoruns here: http://www.microsoft.com/technet/sysinternals/Utilities/AutoRuns.mspx Extract autoruns.exe and launch it. In the Everything tab, press Ctrl-F and enter WER9bf4.dir00 and see if it can be located, then report back. -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 20, 2007 Posted September 20, 2007 Re: Application Layer Gateway Service Tried the search with autoruns.exe and no match was found "Terry R." wrote: > On 9/19/2007 2:18 PM On a whim, Tim Heslip pounded out on the keyboard > > > I ran the regedit and searched for WER9bf4.dir00 but it wasn't found. > > > > > > > > "Terry R." wrote: > > > >> On 9/19/2007 1:12 PM On a whim, Tim Heslip pounded out on the keyboard > >> > >>> Hi Terry, > >>> > >>> I ran the MSCONFIG but could not find the path in the error message in the > >>> startup list. The path is > >>> > >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>> > >>> > >>> I also couldn't find those file in that Temp folder either. > >>> > >>> > >>> "Terry R." wrote: > >>> > >>>> On 9/18/2007 5:18 PM On a whim, Tim Heslip pounded out on the keyboard > >>>> > >>>>> Hi Terry, I updated and ran both the McAfee virus checker (no viruses were > >>>>> found) and the lavasoft adware scanner (lots of hits were found and all > >>>>> removed). > >>>>> > >>>>> I still get the same problem at startup. > >>>>> > >>>>> "Terry R." wrote: > >>>>> > >>>>>> On 9/17/2007 5:40 PM On a whim, Tim Heslip pounded out on the keyboard > >>>>>> > >>>>>>> Hi Terry, thanks for responding. > >>>>>>> > >>>>>>> I searched for alg.exe and found three hits. > >>>>>>> > >>>>>>> One copy in WINDOWS\system32 and two copies in > >>>>>>> WINDOWS\PCHEALTH\ErrorRep\UserDumps > >>>>>>> > >>>>>>> I do have a recent version of McAfee virus checker and Lavasoft adware. > >>>>>>> > >>>>>>> Can you advise please. > >>>>>>> > >>>>>>> Tim > >>>>>>> > >>>>>>> "Terry R." wrote: > >>>>>>> > >>>>>>>> On 9/16/2007 11:12 AM On a whim, Tim Heslip pounded out on the keyboard > >>>>>>>> > >>>>>>>>> Is this what you meant? > >>>>>>>>> > >>>>>>>>> szAppName : alg.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll > >>>>>>>>> > >>>>>>>>> szModVer : 5.1.2600.2180 offset : 0002d9cb > >>>>>>>>> > >>>>>>>>> "Newbie Coder" wrote: > >>>>>>>>> > >>>>>>>>>> Tim, > >>>>>>>>>> > >>>>>>>>>> Can you post the minidump log or the module name, please? > >>>>>>>>>> > >>>>>>>>>> -- > >>>>>>>>>> Newbie Coder > >>>>>>>>>> (It's just a name) > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>>>>>> news:0B485E03-1E9A-41D9-A206-67F77CA2E07F@microsoft.com... > >>>>>>>>>>> The link to the error message details contains: > >>>>>>>>>>> > >>>>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > >>>>>>>>>>> F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > >>>>>>>>>>> > >>>>>>>>>>> "Newbie Coder" wrote: > >>>>>>>>>>> > >>>>>>>>>>>> Tim, > >>>>>>>>>>>> > >>>>>>>>>>>> What is the error report contents? Module name, memory address etc > >>>>>>>>>>>> > >>>>>>>>>>>> Maybe it is just the 'alg.exe' file itself, but maybe not > >>>>>>>>>>>> > >>>>>>>>>>>> Awaiting more info > >>>>>>>>>>>> > >>>>>>>>>>>> -- > >>>>>>>>>>>> Newbie Coder > >>>>>>>>>>>> (It's just a name) > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> "Tim Heslip" <TimHeslip@discussions.microsoft.com> wrote in message > >>>>>>>>>>>> news:19866D6D-3FF1-490A-AD4B-5390DCFD5681@microsoft.com... > >>>>>>>>>>>>> Everytime I start Windows XP Pro, I get a dialogue box stating > >>>>>>>>>> "Application > >>>>>>>>>>>>> Layer Gateway Service encountered a problem and had to close" and asking > >>>>>>>>>> me > >>>>>>>>>>>>> to send an error message to Microsoft. Any ideas about how to fix this? > >>>>>>>> Hi Tim, > >>>>>>>> > >>>>>>>> One thing I see is that an exe file should not reside in a temp folder > >>>>>>>> (although it has a different extension, it could be a downloaded file). > >>>>>>>> Specifically, alg.exe should reside in the System32 folder. > >>>>>>>> > >>>>>>>> Do you have an updated AV program? Run a full scan, and even try an > >>>>>>>> online scanner like Kaspersky: > >>>>>>>> > >>>>>>>> http://www.kaspersky.com/virusscanner > >>>>>>>> > >>>>>>>> Also a malware check using Spybot Search & Destroy and/or Lavasoft Ad-Aware. > >>>>>>>> > >>>>>>>> This is just a start. If these suggestions don't cure it, you will have > >>>>>>>> to get more aggressive. > >>>>>>>> > >>>>>> Hi Tim, > >>>>>> > >>>>>> First, use the advise I provided in the first post (using at least two > >>>>>> of each type of scanner), then report back. > >>>>>> > >>>> Well, you ran one of each. Often times it takes more than one to find > >>>> everything. That is why I suggested the online virus scanner and Spybot > >>>> also. > >>>> > >>>> Open MSCONFIG (Start, Run, type msconfig and click OK), click on the > >>>> Startup tab. Look for the path in the error message under the "Command" > >>>> heading. If you find it, uncheck it, click OK and reboot to see if the > >>>> error message is gone. If not, report back. > >>>> > >> Okay. Open regedit (Start, Run, type regedit and click OK). Press the > >> Home key once, and then press Ctrl-F. In the "Find what" box, type in > >> WER9bf4.dir00 and click Find Next. See if you come up with the entry. > >> If so, see if the path matches your error message and if it does, delete > >> it. Press F3 to continue and repeat until it says finished. Report back. > >> > > > Download autoruns here: > http://www.microsoft.com/technet/sysinternals/Utilities/AutoRuns.mspx > > Extract autoruns.exe and launch it. In the Everything tab, press Ctrl-F > and enter WER9bf4.dir00 and see if it can be located, then report back. > > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Terry R. Posted September 20, 2007 Posted September 20, 2007 Re: Application Layer Gateway Service On 9/19/2007 7:54 PM On a whim, Tim Heslip pounded out on the keyboard > Tried the search with autoruns.exe and no match was found > Click on Options, Include empty locations, press f5 and try again. I'm running out of ideas here, so hang in there. Click Start, Run, type win.ini and click OK. Do you see any of the entries there? -- Terry R. ***Reply Note*** Anti-spam measures are included in my email address. Delete NOSPAM from the email address after clicking Reply.
Guest Tim Heslip Posted September 20, 2007 Posted September 20, 2007 Re: Application Layer Gateway Service Tried that too, no hits on the search. "Terry R." wrote: > On 9/19/2007 7:54 PM On a whim, Tim Heslip pounded out on the keyboard > > > Tried the search with autoruns.exe and no match was found > > > > Click on Options, Include empty locations, press f5 and try again. I'm > running out of ideas here, so hang in there. > > Click Start, Run, type win.ini and click OK. Do you see any of the > entries there? > > -- > Terry R. > > ***Reply Note*** > Anti-spam measures are included in my email address. > Delete NOSPAM from the email address after clicking Reply. >
Guest Nightowl Posted September 20, 2007 Posted September 20, 2007 Re: Application Layer Gateway Service Terry R. <F1ComNOSPAM@pobox.com> wrote on Wed, 19 Sep 2007: >On 9/19/2007 7:54 PM On a whim, Tim Heslip pounded out on the keyboard > >> Tried the search with autoruns.exe and no match was found >> > >Click on Options, Include empty locations, press f5 and try again. I'm >running out of ideas here, so hang in there. > >Click Start, Run, type win.ini and click OK. Do you see any of the >entries there? > Terry, you're doing a heroic job here trying to help Tim, but if you don't mind my saying, I think you've gone off on slightly the wrong tack. Basically Tim hasn't given the full text of the error message he sees. The files he mentioned: F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt are files that would be included in the error report to Microsoft, if Tim chose to send one. If he clicks "Do not send", I suspect they're deleted, and that's why they're not being found by Search. See for instance: http://www.hardwaresoftwarearticles.com/archive/index.php/t-13239.html I also suspect that when Tim said: >I searched for alg.exe and found three hits. > >One copy in WINDOWS\system32 and two copies in >WINDOWS\PCHEALTH\ErrorRep\UserDumps the "copies" in the PCHealth sub-directory are not alg.exe (or malware masquerading as alg.exe) but files with aleg.exe as part of their name, such as "alg.exe.mdmp" (a minidump?) mentioned above. I hope I don't sound like I'm criticising because I'm certainly not and unfortunately I don't know the answer to the problem either :-) But I think looking for the temp folder is a red herring. Tim really needs to post the *exact* and *full* text of the entire error message. -- Nightowl
Guest Tim Heslip Posted September 20, 2007 Posted September 20, 2007 Re: Application Layer Gateway Service Hi Nightowl, thanks for your response. I had to look in the temp folder before sending the error message to Microsoft and I did find two text files. One is large and full of details (appcompat.txt), the other is not so large (manifest.txt) and it contains: Server=watson.microsoft.com UI LCID=1033 Flags=1671504 Brand=WINDOWS TitleName=Application Layer Gateway Service DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=This error occurred on 9/20/2007 at 2:49:05 PM. HeaderText=Application Layer Gateway Service encountered a problem and needed to close. Stage1URL= Stage1URL=/StageOne/alg_exe/5_1_2600_2180/ntdll_dll/5_1_2600_2180/0002d9cb.htm Stage2URL= Stage2URL=/dw/stagetwo.asp?szAppName=alg.exe&szAppVer=5.1.2600.2180&szModName=ntdll.dll&szModVer=5.1.2600.2180&offset=0002d9cb DataFiles=F:\DOCUME~1\Tim\LOCALS~1\Temp\WER83d4.dir00\alg.exe.mdmp|F:\DOCUME~1\Tim\LOCALS~1\Temp\WER83d4.dir00\appcompat.txt Heap=F:\DOCUME~1\Tim\LOCALS~1\Temp\WER83d4.dir00\alg.exe.hdmp ErrorSubPath=alg.exe\5.1.2600.2180\ntdll.dll\5.1.2600.2180\0002d9cb DirectoryDelete=F:\DOCUME~1\Tim\LOCALS~1\Temp\WER83d4.dir00 Does this help? "Nightowl" wrote: > Terry R. <F1ComNOSPAM@pobox.com> wrote on Wed, 19 Sep 2007: > > >On 9/19/2007 7:54 PM On a whim, Tim Heslip pounded out on the keyboard > > > >> Tried the search with autoruns.exe and no match was found > >> > > > >Click on Options, Include empty locations, press f5 and try again. I'm > >running out of ideas here, so hang in there. > > > >Click Start, Run, type win.ini and click OK. Do you see any of the > >entries there? > > > > Terry, you're doing a heroic job here trying to help Tim, but if you > don't mind my saying, I think you've gone off on slightly the wrong > tack. > > Basically Tim hasn't given the full text of the error message he sees. > The files he mentioned: > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\alg.exe.mdmp > F:\DOCUME~1\Tim\LOCALS~1\Temp\WER9bf4.dir00\appcompat.txt > are files that would be included in the error report to Microsoft, if > Tim chose to send one. If he clicks "Do not send", I suspect they're > deleted, and that's why they're not being found by Search. > > See for instance: > http://www.hardwaresoftwarearticles.com/archive/index.php/t-13239.html > > > I also suspect that when Tim said: > > >I searched for alg.exe and found three hits. > > > >One copy in WINDOWS\system32 and two copies in > >WINDOWS\PCHEALTH\ErrorRep\UserDumps > > the "copies" in the PCHealth sub-directory are not alg.exe (or malware > masquerading as alg.exe) but files with aleg.exe as part of their name, > such as "alg.exe.mdmp" (a minidump?) mentioned above. > > I hope I don't sound like I'm criticising because I'm certainly not and > unfortunately I don't know the answer to the problem either :-) But I > think looking for the temp folder is a red herring. Tim really needs to > post the *exact* and *full* text of the entire error message. > > -- > Nightowl >
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