Guest Ben Posted September 14, 2007 Posted September 14, 2007 RE: Windows Explorer error FYI Are you using NAV or SAV? I just got the following from symantec chat line regarding this same issue that we are having on 6 machines. Our error various between both explorer and iexplorer must close. read this from our chat tech session at symantec: Hemantha(Fri Sep 14 00:42:16 EDT 2007)> yes, this is a problem that we have seen recently. There is a DLL file of Norton associated with the Internet Explorer settings, this causes the error and the Internet Explorer crashes and closes. Hemantha(Fri Sep 14 00:47:02 EDT 2007)> Yes, that problem can be resolved by 1 ,By disabling or Unchecking the Norton Product protection under the Miscellanous option 2,Closing all the Internet Explorer windows, 3, search for hidden files and folder for nppw.dll files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the issue would be fixed. Best regards, Ben "HLarge" wrote: > Every time I open a folder on my desktop, then attempt to open anything in > that folder, my system pauses then I get the "An error has occured in Windows > Explorer and Windows Explorer has to close." (or something to that effect). > > I have no idea what's causing this problem. > > I've run a virus scan, run a spyware check, defragged... > What else can I do to fix this extremely frustrating problem???
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