print spool jam

[Guest ToddAndMargo]

Hi All,

 

I have a customer with XP-Pro,sp2 that

gets a print spooler error and looses all her

printers from her control panel, printers

window.

 

To fix her problem, I erased all the files

(they were considerable) from her

C:\WINDOWS\system32\spool\PRINTERS

directory. Then, restarted the print spooler

in services.

 

Problem: worked from two days, now she

is back to her spooler errors again.

(Sorry, I don't remember the error, just

that it was something about the print spooler

being crashed.)

 

Anyone have any suggestions as to

how to permanently fix her problem? I

was thinking of erasing her spool cache

again and reinstalling here print driver.

Any other ideas?

 

Many thanks,

-T