Guest EJ Posted September 15, 2007 Posted September 15, 2007 When I try and turn up the volume on my keyboard it doesn't go up. Whenever I go to Accessibility Sound Options from the Sounds, Speech, and Audio Devices option on the control panel all the options are grey i can't access them. Whenever I go to the Master Volume it says: "There are no active mixer devices avaiable. To install mixer devices, go to Control Panel, click Printers and Other Hardware, and then click Add Hardware. This program will now close." *I think I might have deleted something that deals with it. -Please respond with an opinion or helpful information, all info is appreciated.
Guest dobey Posted September 15, 2007 Posted September 15, 2007 Re: My speakers work but I can't turn up the volume. Try uninstall then reinstalling drivers for your soundcard. Don't delete stuff if you don't know what it does. "EJ" <EJ@discussions.microsoft.com> wrote in message news:F71D7C97-ECDE-4D35-A631-02A1DEA3B81A@microsoft.com... > When I try and turn up the volume on my keyboard it doesn't go up. > Whenever I > go to Accessibility Sound Options from the Sounds, Speech, and Audio > Devices > option on the control panel all the options are grey i can't access them. > Whenever I go to the Master Volume it says: "There are no active mixer > devices avaiable. To install mixer devices, go to Control Panel, click > Printers and Other Hardware, and then click Add Hardware. > > This program will now close." > > > *I think I might have deleted something that deals with it. > > -Please respond with an opinion or helpful information, all info is > appreciated. > > >
Guest FrankChin Posted September 15, 2007 Posted September 15, 2007 RE: My speakers work but I can't turn up the volume. James: REO's on the banks books is just like inventory on the books of other businesses. I have a business where we stock and sell tires. What if some customer says to a clerk "I'll pay you $100.00 for that tire you're stocking for $200.00 because you have it on the shelf for 3 months already". In theory, the customer has a point. With the REO analogy, the customer expects the clerk to say "gosh, you're right, what are we thinking, $100.00 it is". How long do you think we stay in business if the clerk did this?? Most businesses take stock of what they have, and get rid of it every now and then, even banks. When they decide it's time to unload, you'll get a good deal, not before, pretty much like if I decide to mark down tires for sale". Banks has procedures for unloading their REO's, pretty much like businesses have procedures for marking down inventory. Else, they'll be running a REO flea market. Frank Chin "EJ" wrote: > When I try and turn up the volume on my keyboard it doesn't go up. Whenever I > go to Accessibility Sound Options from the Sounds, Speech, and Audio Devices > option on the control panel all the options are grey i can't access them. > Whenever I go to the Master Volume it says: "There are no active mixer > devices avaiable. To install mixer devices, go to Control Panel, click > Printers and Other Hardware, and then click Add Hardware. > > This program will now close." > > > *I think I might have deleted something that deals with it. > > -Please respond with an opinion or helpful information, all info is > appreciated. > > >
Guest FrankChin Posted September 15, 2007 Posted September 15, 2007 RE: My speakers work but I can't turn up the volume. Sorry, was on another forum and pasted the another reply in error. I had an exact same error as you on a "Realtek" soundcard. Did a "restore to the last good configuration", and the problem was solved. Then, a Windows update took place, and the problem came right back. Turns out it was the Windows update, and a check with the Realtek site indicated a conflict, which is supposed to be solved with an updated driver. Did that, installed the updated driver, but the problem came back after another update. So, I stopped the Windows updates, went back to a previous configuration, and so far no problem. My daughter uses the PC for games, so updates was not the priority. Frank "EJ" wrote: > When I try and turn up the volume on my keyboard it doesn't go up. Whenever I > go to Accessibility Sound Options from the Sounds, Speech, and Audio Devices > option on the control panel all the options are grey i can't access them. > Whenever I go to the Master Volume it says: "There are no active mixer > devices avaiable. To install mixer devices, go to Control Panel, click > Printers and Other Hardware, and then click Add Hardware. > > This program will now close." > > > *I think I might have deleted something that deals with it. > > -Please respond with an opinion or helpful information, all info is > appreciated. > > >
Guest Unknown Posted September 15, 2007 Posted September 15, 2007 Re: My speakers work but I can't turn up the volume. Have you checked the settings for your keyboard? Did you try reinstalling the keyboard driver? Are you using the correct keyboard driver? "EJ" <EJ@discussions.microsoft.com> wrote in message news:F71D7C97-ECDE-4D35-A631-02A1DEA3B81A@microsoft.com... > When I try and turn up the volume on my keyboard it doesn't go up. > Whenever I > go to Accessibility Sound Options from the Sounds, Speech, and Audio > Devices > option on the control panel all the options are grey i can't access them. > Whenever I go to the Master Volume it says: "There are no active mixer > devices avaiable. To install mixer devices, go to Control Panel, click > Printers and Other Hardware, and then click Add Hardware. > > This program will now close." > > > *I think I might have deleted something that deals with it. > > -Please respond with an opinion or helpful information, all info is > appreciated. > > >
Guest EJ Posted September 15, 2007 Posted September 15, 2007 Re: My speakers work but I can't turn up the volume. How exactly do i do that? "dobey" wrote: > Try uninstall then reinstalling drivers for your soundcard. > > Don't delete stuff if you don't know what it does. > > "EJ" <EJ@discussions.microsoft.com> wrote in message > news:F71D7C97-ECDE-4D35-A631-02A1DEA3B81A@microsoft.com... > > When I try and turn up the volume on my keyboard it doesn't go up. > > Whenever I > > go to Accessibility Sound Options from the Sounds, Speech, and Audio > > Devices > > option on the control panel all the options are grey i can't access them. > > Whenever I go to the Master Volume it says: "There are no active mixer > > devices avaiable. To install mixer devices, go to Control Panel, click > > Printers and Other Hardware, and then click Add Hardware. > > > > This program will now close." > > > > > > *I think I might have deleted something that deals with it. > > > > -Please respond with an opinion or helpful information, all info is > > appreciated. > > > > > > > > >
Guest FrankChin Posted September 16, 2007 Posted September 16, 2007 Re: My speakers work but I can't turn up the volume. EJ: Here's a reply I received from eMachine tech support that goes into the issues. My original complaint, outlining what happened is at the bottom of the reply. Granted, you probably don't have an eMachine, but you can follow some of the instructions. But I think "restoring to a previous good configuration" would give you a clue if XP updates caused the problem. If you don't do this step, just reintall the driver, logic would dictate that the same "conflict" exists. Here's the reply i got: ********************************************************************** Hello Frank, Thank you for your e-mail. With regard to the issue on your T5048 eMachines computer as you get no sound, I would recommend that you perform the following troubleshooting steps on how to correct an issue with your sound not working correctly. 1) To test that the sound card driver is installed correctly: - Click on “Start” - Select "Settings" (Not needed for Windows XP). - Click on "Control Panel". Note for Control Panel in Windows XP: If you do not see icons once you are in the Control Panel window then click on where it says, “Switch to Classic view” in the upper right corner of the Control Panel Window. - Click on the icon for "Sounds and Multimedia" (For Windows XP this will be "Sounds & Audio Devices"). - Select the "Sounds" tab at the top of this window. - In the box called "Events" (For Windows XP this will be "Program Events"). - Find and click on the words "Exit Windows". There should be a bell or speaker symbol next to it. - If there is not a bell or speaker symbol, you may need to change the "Schemes" line to "Windows Default" (For Windows XP this will be "Sound Schemes"). - In the middle of this page there will be a line called "Name". (For Windows XP this line will be called "Sounds" and will be at the bottom of the page). - To the right of this line there will be a ‘ >’ (Play) button that should now be black. - Click on this button and it should cause the "box" button to blacken to indicate the system is trying to play sound. - This indicates the sound drivers are installed correctly and the issue may be with the speakers or the connections. In this case you will want to skip to step 4 below. - If the button does not blacken or indicate that sound is being played, then the drivers are installed incorrectly and will need to be reinstalled. 2) If the button did not blacken, you will need to reinstall the sound driver for this device. Restart the computer in Safe Mode and reinstall the sound drivers. As the computer restarts repeatedly tap the F8 key as the computer is starting up. Tap 2 times per second until it displays the Windows XP start up menu. Choose Safe Mode and press the Enter key. (For Windows XP there will be an additional menu. Choose the top "Microsoft Windows XP home Edition" by highlighting this line and pressing "Enter"). Here in Safe Mode get out of the help and support window by clicking on the X in the upper right-hand corner or by clicking on OK for the window that says you are in Safe Mode. - Click on “Start”. - Select "Settings". (Not needed for Windows XP) - Click on "Control Panel". - (Windows XP only) - On the left-hand side, click the line that says, "Switch to Classical View". If it says “Switch to Category view” then do not click on it. - Double-click on the "System" Icon. - (Windows XP only) - Click on the "Hardware" tab. - Select the "Device Manager" tab. (Windows XP only) Click on the Device Manager button. - (Windows XP only) - Click "View" and select "Show hidden devices" from the menu that drops down. - Look for a "Sound, video and game controllers" category. - If the category is listed, click on the plus sign next to "Sound, video and game controllers". You will notice that a sub-menu will appear. Highlight the first device in this sub-menu by clicking on it a single time. - Then right-click on the device and choose to Remove. (For Windows XP this will be "Uninstall”). Click on “OK” to the Warning and "No" if it asks to restart the computer. - If the "Sound Video and Games controllers" category is still listed, continue removing items from that category until it disappears. - Also, remove any devices that have a yellow "!" or "?". If there is an "Unknown Devices" or "Other Devices" category, remove all devices in these categories until they also disappear. - Next click on "Close" and choose to restart your computer. - As the computer restarts it will redetect and reinstall the sound card. 3) Windows should automatically redetect the sound drivers. If it does not, continue with the following steps. To reinstall the device drivers, please follow the steps provided. Run the steps below to install the drivers located on your Recovery D partition. The steps below are also located on the link that I have provided. http://support.gateway.com/s/SOFTWARE/Medialess/MLXPH1/MLXPH1su2.shtml Application and Driver Recovery Using Gateway System Recovery Windows XP Application and Driver Recovery launches the Application Recovery Program, which can be used to reinstall applications and drivers. To start the Application Recovery Program, use the following steps: 1. From the Start menu, point to All Programs, System Recovery, and then click Application and Driver Recovery. Note: If Application and Driver Recovery is not listed, from the Start menu, click Run. In the Run dialog box, type: C:\Windows\Sminst\install_app.exe, and then click OK. 2. In the Application Recovery Program select the appropriate option. After installing the correct driver, you would need to restart your system. 4) Ensure that the Volume controls are not muted or too low. - Click on “Start” - Select Programs. (For Windows XP this will be “All Programs”). - Select Accessories - Select Entertainment - Click on Volume Control - Make sure there are no checkmarks in any of the "mute boxes". - Make sure that all of the slider bars for the various volume settings are set to at least the halfway mark. - Close this window. - Recheck using the sound test (Step 1) listed above. 5) If your speakers are not working, make sure you have them connected to the correct connection on the back of the system. - There will be a "Speaker" connection (this could be a color-coordinated connection). It will be marked with "spkr" and/or have a speaker icon. You can try all of them to be sure. - Recheck using the sound test (Step 1) listed above. 6) If your speakers still are not working then try another audio device (such as headphones or another set of speakers if available). 7) If the sound is not working in a specific program you will want to try the following: - Check the settings in that program. - Reinstall the program. - Contact the manufacturer of the program for troubleshooting information on their product. Also, I would like you to try some steps listed on the Microsoft support site below. http://support.microsoft.com/kb/307918/en-us The Internet address above will open a Web Site not controlled by Gateway. Since we are not responsible for maintaining the information there, please use it only at your own discretion after reviewing it carefully to be sure it is appropriate for your situation. I am glad that you took the time to write us and I hope that you find this information useful. I have documented this correspondence under Case Number 203837935 to keep a record of your contact with eMachines. You may use this for future reference with this issue. Also, I want to share with you that memory plays a critical role in the overall performance of your computer. That is why you should equip your system with Gateway-certified memory that is guaranteed to work in your system. With more system memory (RAM), your computer takes less time to launch, run, and transition between programs. If you wish to consider a memory upgrade for your computer, please contact a Gateway Sales Consultant at the link below for more information or to place your order. https://support.gateway.com/Support/copilot/en/us/chat_us_gw_upgrade.asp??id=31658348 Simply click the link above to contact a Gateway Consultant. If you are unable to click the link follow these steps to copy and paste the link. 1. Highlight the entire link starting with http: 2. Right click on the highlighted text 3. Select copy from the menu 4. Right click on the location field in your browser 5. Select Paste from the menu 6. Press Enter Consultants are available everyday between 5:00 a.m. CST and 2:00 a.m. CST. Please be aware that whenever the case is removed precautions should be taken against electrostatic discharge (ESD). Make sure that the computer is off and unplugged. Please maintain contact with a grounded source, such as your computer's frame or use a grounding strap. Damage resulting from improper grounding may not be covered under the manufacturer's warranty if these precautions are not taken. Simply breaking the seal will not void the manufacturer's warranty. Please reply to this message if you require further assistance with this issue. If your reply is received while I am out of the office, to ensure a speedy resolution, your issue will be handled by one of my colleagues. Sincerely, Ray Badge GWEL4389 A memory upgrade is often times the best value for increasing overall computer performance. It is also one of the easist upgrades you can perform. Consult an upgrade sales representative for more information at: https://support.gateway.com/Support/copilot/en/us/chat_us_gw_upgrade.asp?id=6209 Information provided pursuant to eMachine's Terms of Sale and Limited Warranty Agreement. All brands and names are trademarks of their respective companies. Original Message Follows: ------------------------- Technical Support Questions phone: 7182247607 Subject: eMachines Technical Support Questions Purchase Location: CompUSA Email Address: SChinFChin@aol.com First Name: Frank Last Name: Chin Address: Address2: City1: Bayside State1: NY Zip1: 11361 Country: USA Serial Number: XRC6890022689 Purchase Month: 07 Purchase Day: 15 Purchase Year: 2006 System Category: Desktops Model Name: Operating System: Windows XP Home/Pro Issue Description: I had a problem with the sound not working after bootup on the eMachine PC. There are no sound drivers present when I go to the control panel to check. I see the drivers soon after bootup, but they disappear quickly soon afterwards. I traced the problem to a Microsoft update, KB928843, a driver HCCTRL.OCK, which conflicts with the Realtek drivers installed in my eMachine. The problem is descrbed in: http://support.microsoft.com/?kbid=935448 But the Hotfix to the above, KB935448, did not solve the problem either, as Microft said it might not. According to information posted, version 1.64 of the Reatek Audio driver should be OK, but it appears to be for Vista, rather than XP, when I checked. Before I start making updates, and make a mess, do you have further info that might help, such as an update on your Website. I emailed eMachines about this problem a few months ago, when it first occured, but at the time, I solved it thru a "system restore", which seems not to work anymore, because I don't have restore points earlier than 4-3-7. Do you have an update that may easily solve the problem, or a step by step fix that might help. In other words, the exact driver needed, so I won't have to guess and install the wrong one. Frank Chin "EJ" wrote: > How exactly do i do that? > > "dobey" wrote: > > > Try uninstall then reinstalling drivers for your soundcard. > > > > Don't delete stuff if you don't know what it does. > > > > "EJ" <EJ@discussions.microsoft.com> wrote in message > > news:F71D7C97-ECDE-4D35-A631-02A1DEA3B81A@microsoft.com... > > > When I try and turn up the volume on my keyboard it doesn't go up. > > > Whenever I > > > go to Accessibility Sound Options from the Sounds, Speech, and Audio > > > Devices > > > option on the control panel all the options are grey i can't access them. > > > Whenever I go to the Master Volume it says: "There are no active mixer > > > devices avaiable. To install mixer devices, go to Control Panel, click > > > Printers and Other Hardware, and then click Add Hardware. > > > > > > This program will now close." > > > > > > > > > *I think I might have deleted something that deals with it. > > > > > > -Please respond with an opinion or helpful information, all info is > > > appreciated. > > > > > > > > > > > > > > >
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