malicious software removal tool causes system to freeze?

[Guest End user]

I am using a Dell Dimension 2300 with windows xp home edition, etc. and have

a problem with the most recent release of mrt.exe (09/05/07). This problem

has occurred in the past, but I haven't noticed it much recently, until this

update ran. I can't run a manual quick scan or full scan without the system

just freezing up. I have tried escaping using the task manager and/or

ctrl/alt/del with no success. I have to use the power button to shut down

and restart. The mrt.log shows that the tool started, but doesn't indicate a

result.

Is this indicative of any particular problem?

Any ideas how I troubleshoot this?

Also noticed recently that I can't turn system restore back on for some

reason. I have tried reducing the amount of space it uses, but this doesn't

seem to affect it.

thanks in advance for any help!

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End user

[Guest Detlev Dreyer]

Re: malicious software removal tool causes system to freeze?

 

"End user" <Enduser@discussions.microsoft.com> wrote:

> I am using a Dell Dimension 2300 with windows xp home edition, etc. and have

> a problem with the most recent release of mrt.exe (09/05/07). This problem

> has occurred in the past, but I haven't noticed it much recently, until this

> update ran. I can't run a manual quick scan or full scan without the system

> just freezing up.

 

Same problem here with two machines running Avast! anti-virus. When

stopping Avast! the malicious software removal tool runs free of any

problems. Meanwhile, I've replaced Avast! with other free products.

 

If this doesn't apply, disable your anti-virus anyway prior to scanning.

 

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d-d