SSdiag issue on start up

[Guest Joe T]

A couple of days ago 2 boxes would appear on my screen once I had logged on

to my laptop. These I believe were DOS program jargon (black background with

white lettering) tittled DRCVdiag with a green and black medical cross in the

corner. After going through the usual help advice,going through msconfig and

getting a list of everything that is listed to start, I had to delete each

command on start up to find out where the conflict was. Anyway, in the end I

found it was something called SSdiag under the command C:WINDOWS\ssdiag.exe

and when this wasn't highlighted on start up no more boxes appearing. Now for

some this would keep them happy but obvi there is an issue espeicially when I

then noticed that all my sytem restore points had dissapeared, my wifi

locator couldn't locate and the remote assistance had been turned on! This I

always turn off!

It may be worth noting that I download a large amount from various sites a

month and all this is prob due to some low life who likes to mess around with

other peoples computer. But of anyone out there that has come across this or

has any idea what to do to this ssdiag to sort out my comp I would be

extremely grateful. And if you haven't noticed already I'm not the best

computer whizz around.

Thanks

[Guest nass]

RE: SSdiag issue on start up

 

 

 

"Joe T" wrote:

> A couple of days ago 2 boxes would appear on my screen once I had logged on

> to my laptop. These I believe were DOS program jargon (black background with

> white lettering) tittled DRCVdiag with a green and black medical cross in the

> corner. After going through the usual help advice,going through msconfig and

> getting a list of everything that is listed to start, I had to delete each

> command on start up to find out where the conflict was. Anyway, in the end I

> found it was something called SSdiag under the command C:WINDOWS\ssdiag.exe

> and when this wasn't highlighted on start up no more boxes appearing. Now for

> some this would keep them happy but obvi there is an issue espeicially when I

> then noticed that all my sytem restore points had dissapeared, my wifi

> locator couldn't locate and the remote assistance had been turned on! This I

> always turn off!

> It may be worth noting that I download a large amount from various sites a

> month and all this is prob due to some low life who likes to mess around with

> other peoples computer. But of anyone out there that has come across this or

> has any idea what to do to this ssdiag to sort out my comp I would be

> extremely grateful. And if you haven't noticed already I'm not the best

> computer whizz around.

> Thanks

 

ssdiag.exe :

It's a shared driver components used by Sonic DLA. If DLA is enabled you can

use it to burn information/Data to a CD, try to Disable the DLA from running

either on the Sonic Utility or from the services control Panel.

 

I recomend running a scan for malware & viruses from here:

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

 

Also you can remove it from start up:

Open a run command and type in:

regedit.exe click [OK]

On the Registry Editor locate this Key:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = Look in

the right Pane/Window and locate this service/process and Remove it.

Close the Registry Editor and Reboot your machine.

HTH.

nass

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