Cannot install update

[BeeCeeBee]

Hello Again.

 

I have just reformatted everything (Windows XP home) and everything is working fine thanks very much to the crew right here. I downloaded Critical updates, everything installed and still working fine. I immediately got a bubble saying that updates are ready to be downloaded so In followed instructions and downloaded KB951978. I then clicked to install and got a message that the installation failed. No reason shown but I keep getting the warning bubble to download.

 

How can I get the update or at least stop the bubble without eliminating my ability to get notified of updates. I have my settings to notify but not install.

 

Thanks in advance

[Guest Wolfeymole]

Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool
  
• This is a direct download
  
• Click Run and Run again
  
• Click Continue
  
• Please be patient it takes a few seconds to run.
  
• Click Copy
  
• Next open Notepad, in the empty pane right click and select Paste
  

Please post (reply) with the results.

[BeeCeeBee]

Done

 

Ill bet you wish I would just go away> :o

 

Anyhow here I am again and this is the result

 

Diagnostic Report (1.7.0095.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W

Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=

Windows Product ID: 76477-OEM-2111907-00111

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010300.3.0.hom

CSVLK Server: N/A

CSVLK PID: N/A

ID: {4286C48C-1CD7-49C0-8C23-5DB834FFA7A9}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A

Version: N/A

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-171-1

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>

{4286C48C-1CD7-49C0-8C23-5DB834FFA7A9}</UGUID>

<Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture>

<PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID>

 

<PIDType>2</PIDType><SID>S-1-5-21-2357625619-172785741-2210592064</SID><SYSTEM><Manufacturer>TOSHIBA

</Manufacturer><Model>EQUIUM

M40X</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="34"/>

 

<Date>20050331000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>C18F3F07018400D2<

/HWID><UserLCID>0409</UserLCID>

 

<SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA

</name><model>Personal

 

Computer</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/>

<Applications/></Office></Software></GenuineResults>

Edited October 12, 2008 by Goku

[Guest Wolfeymole]

I have my settings to notify but not install.

 

Why Barry?

 

Microsoft may not be the flavour of the month to a lot of people but there really is no reason to question updates from them.

 

 

Have a look at this also.

 

Tutorials - Failed Updates - How to correct Windows updates that download but fail install

[BeeCeeBee]

Actually I download everything it tells me to I just rarely leave my computer on and usually wait to download when I am not doing anything else. No other reason really.

 

By the way, for some reason this thread seems twice as large as the window. Not true with the other. Have I done something with the site?

 

I will now go to the link you provided.

[BeeCeeBee]

I tried that and it still will not install. Am I stupid because I typed an * where he had an * or does that stand for something else?

[Guest Wolfeymole]

Type "www.microsoft.com" Barry without the quotes.

[BeeCeeBee]

Nothing worked Bob but I have a thought. I think the bubble first appeared while I was downloading updates. When I was done it was still there so I downloaded. Is it possible that it is already in the computer and if I search for updated it may disappear??

[Guest Wolfeymole]

Have you changed Updates to Auto yet in control panel?

[BeeCeeBee]

no but I will now

[BeeCeeBee]

I set it for everyday at 5: PM which I assume is excessive but it should try today.

[Guest Wolfeymole]

Well the default is every day at 3AM so that's not excessive, let us know what happens Barry

 

By the way we do not not wish you were here :)

[BeeCeeBee]

Congradulate me I no longer have 1 update that will not install I now have 2

 

I suppose this now rises above the level of an annoyance. Should I uninstall service pack 3 and try again? Perhaps I should just shoot myself!

[BeeCeeBee]

In trying to find a simple solution on the microsoft website I went to google and found this. I did the first part because it seemed simple enought but but do not want to venture into taking advice from unkown sites. I ony trust you guys now. But this is it.

 

Go here and see if it works

 

http://www.microsoft.com/genuine/

 

fix any issues, then validate it.

 

If it still doesn't work try this

 

Re-register the Windows Update DLL with the commands below

Click Start, click Run, type cmd, and then click OK.

Type the following commands. Press ENTER after each command.

regsvr32 wuapi.dll

regsvr32 wuaueng.dll

regsvr32 wuaueng1.dll

regsvr32 wucltui.dll

regsvr32 wups.dll

regsvr32 wups2.dll

regsvr32 wuweb.dll

 

Attempt to run Windows Update

 

Now what do you get?

Does this sound reasonable to you?? Could it be dangerous?

[Guest Wolfeymole]

It's not dangerous Barry please follow those instructions.

[BeeCeeBee]

Yipee. It worked and the bubble is gone and the updates installed. Thanks!!!!!!!!

[Guest Wolfeymole]

Thank :censored: for that.