windows server Blank screen on console after CTRL-ALT-DEL

[Guest Ken Richmond]

Hi All,

 

This has happened twice within the last week.

 

2003 x64 Server, with no known changes. Server appears to be running fine,

then pressing CTRL-ALT-DEL causes a blank screen (gray) with a mouse

pointer. The pointer moves but that's about it. Right clicking does

nothing. CTRL-ALT-DEL does nothing. Caps lock and Num lock work fine.

 

Otherwise the server seems to be working ok. I am not getting any

complaints from users and I can RDP into it. The event viewer shows nothing

of any help.

 

Any idea what I can do to identify the cause of this problem?

 

Thanks in advance,

Ken

[Guest Lanwench [MVP - Exchange]]

Ken Richmond wrote:

> Hi All,

>

> This has happened twice within the last week.

>

> 2003 x64 Server, with no known changes. Server appears to be running

> fine, then pressing CTRL-ALT-DEL causes a blank screen (gray) with a

> mouse pointer. The pointer moves but that's about it. Right

> clicking does nothing. CTRL-ALT-DEL does nothing. Caps lock and Num

> lock work fine.

> Otherwise the server seems to be working ok. I am not getting any

> complaints from users and I can RDP into it. The event viewer shows

> nothing of any help.

>

> Any idea what I can do to identify the cause of this problem?

>

> Thanks in advance,

> Ken

 

Same results when you RDP directly to the console session?

[Guest TPATEL]

here is what I have found when you RDP and changes made to the registry,

create a *.reg file for the following between lines.

----------------------

 

HKEY_USERS\.DEFAULT\Control Panel\Colors]

"ActiveBorder"="212 208 200"

"ActiveTitle"="10 36 106"

"AppWorkSpace"="128 128 128"

"Background"="102 111 116"

"ButtonAlternateFace"="181 181 181"

"ButtonDkShadow"="64 64 64"

"ButtonFace"="212 208 200"

"ButtonHilight"="255 255 255"

"ButtonLight"="212 208 200"

"ButtonShadow"="128 128 128"

"ButtonText"="0 0 0"

"GradientActiveTitle"="166 202 240"

"GradientInactiveTitle"="192 192 192"

"GrayText"="128 128 128"

"Hilight"="10 36 106"

"HilightText"="255 255 255"

"HotTrackingColor"="0 0 128"

"InactiveBorder"="212 208 200"

"InactiveTitle"="128 128 128"

"InactiveTitleText"="212 208 200"

"InfoText"="0 0 0"

"InfoWindow"="255 255 225"

"Menu"="212 208 200"

"MenuText"="0 0 0"

"Scrollbar"="212 208 200"

"TitleText"="255 255 255"

"Window"="255 255 255"

"WindowFrame"="0 0 0"

"WindowText"="0 0 0"

-------------------------------------------------------------------

"Lanwench [MVP - Exchange]" wrote:

> Ken Richmond wrote:

> > Hi All,

> >

> > This has happened twice within the last week.

> >

> > 2003 x64 Server, with no known changes. Server appears to be running

> > fine, then pressing CTRL-ALT-DEL causes a blank screen (gray) with a

> > mouse pointer. The pointer moves but that's about it. Right

> > clicking does nothing. CTRL-ALT-DEL does nothing. Caps lock and Num

> > lock work fine.

> > Otherwise the server seems to be working ok. I am not getting any

> > complaints from users and I can RDP into it. The event viewer shows

> > nothing of any help.

> >

> > Any idea what I can do to identify the cause of this problem?

> >

> > Thanks in advance,

> > Ken

>

> Same results when you RDP directly to the console session?

>

>

>

[Guest Ken Richmond]

Hi Lanwrench,

 

No. When I RDP in things look normal.

 

 

"Lanwench [MVP - Exchange]"

wrote in message

news:OgnQAmBpJHA.3984@TK2MSFTNGP02.phx.gbl...

> Ken Richmond wrote:

>> Hi All,

>>

>> This has happened twice within the last week.

>>

>> 2003 x64 Server, with no known changes. Server appears to be running

>> fine, then pressing CTRL-ALT-DEL causes a blank screen (gray) with a

>> mouse pointer. The pointer moves but that's about it. Right

>> clicking does nothing. CTRL-ALT-DEL does nothing. Caps lock and Num

>> lock work fine.

>> Otherwise the server seems to be working ok. I am not getting any

>> complaints from users and I can RDP into it. The event viewer shows

>> nothing of any help.

>>

>> Any idea what I can do to identify the cause of this problem?

>>

>> Thanks in advance,

>> Ken

>

> Same results when you RDP directly to the console session?

>

[Guest Ken Richmond]

Hi Tpatel

 

Thanks for your reply.

 

I RDP'd into the server and confirmed that all of the registry entries you

listed below were the same. Not sure where to go from here.

 

Cheers,

Ken

 

 

"TPATEL" wrote in message

news:A58BDAC3-4ED1-4EA2-9C9C-822E3C1CD986@microsoft.com...

> here is what I have found when you RDP and changes made to the registry,

> create a *.reg file for the following between lines.

> ----------------------

>

> HKEY_USERS.DEFAULTControl PanelColors]

> "ActiveBorder"="212 208 200"

> "ActiveTitle"="10 36 106"

> "AppWorkSpace"="128 128 128"

> "Background"="102 111 116"

> "ButtonAlternateFace"="181 181 181"

> "ButtonDkShadow"="64 64 64"

> "ButtonFace"="212 208 200"

> "ButtonHilight"="255 255 255"

> "ButtonLight"="212 208 200"

> "ButtonShadow"="128 128 128"

> "ButtonText"="0 0 0"

> "GradientActiveTitle"="166 202 240"

> "GradientInactiveTitle"="192 192 192"

> "GrayText"="128 128 128"

> "Hilight"="10 36 106"

> "HilightText"="255 255 255"

> "HotTrackingColor"="0 0 128"

> "InactiveBorder"="212 208 200"

> "InactiveTitle"="128 128 128"

> "InactiveTitleText"="212 208 200"

> "InfoText"="0 0 0"

> "InfoWindow"="255 255 225"

> "Menu"="212 208 200"

> "MenuText"="0 0 0"

> "Scrollbar"="212 208 200"

> "TitleText"="255 255 255"

> "Window"="255 255 255"

> "WindowFrame"="0 0 0"

> "WindowText"="0 0 0"

> -------------------------------------------------------------------

> "Lanwench [MVP - Exchange]" wrote:

>

>> Ken Richmond wrote:

>> > Hi All,

>> >

>> > This has happened twice within the last week.

>> >

>> > 2003 x64 Server, with no known changes. Server appears to be running

>> > fine, then pressing CTRL-ALT-DEL causes a blank screen (gray) with a

>> > mouse pointer. The pointer moves but that's about it. Right

>> > clicking does nothing. CTRL-ALT-DEL does nothing. Caps lock and Num

>> > lock work fine.

>> > Otherwise the server seems to be working ok. I am not getting any

>> > complaints from users and I can RDP into it. The event viewer shows

>> > nothing of any help.

>> >

>> > Any idea what I can do to identify the cause of this problem?

>> >

>> > Thanks in advance,

>> > Ken

>>

>> Same results when you RDP directly to the console session?

>>

>>

>>

[Guest Lanwench [MVP - Exchange]]

Ken Richmond wrote:

> Hi Lanwrench,

>

> No. When I RDP in things look normal.

 

To the same *console* session?

If so, I'd be looking at monitor or video card stuff.

>

>

> "Lanwench [MVP - Exchange]"

> wrote in

> message news:OgnQAmBpJHA.3984@TK2MSFTNGP02.phx.gbl...

>> Ken Richmond wrote:

>>> Hi All,

>>>

>>> This has happened twice within the last week.

>>>

>>> 2003 x64 Server, with no known changes. Server appears to be

>>> running fine, then pressing CTRL-ALT-DEL causes a blank screen

>>> (gray) with a mouse pointer. The pointer moves but that's about

>>> it. Right clicking does nothing. CTRL-ALT-DEL does nothing. Caps

>>> lock and Num lock work fine.

>>> Otherwise the server seems to be working ok. I am not getting any

>>> complaints from users and I can RDP into it. The event viewer shows

>>> nothing of any help.

>>>

>>> Any idea what I can do to identify the cause of this problem?

>>>

>>> Thanks in advance,

>>> Ken

>>

>> Same results when you RDP directly to the console session?

[Guest Grant Taylor]

On 3/13/2009 6:06 PM, Lanwench [MVP - Exchange] wrote:

> To the same *console* session?

 

You will need to run the mstsc command, i.e.:

 

mstsc /v: /console

 

(At least I have yet to find a way to connect to the console from the GUI.)

 

 

 

Grant. . . .

[Guest Dimarc67]

Couple more points here...

 

First, you can use Remote Desktop to remotely take over the console

session of any Win2003 server by adding " /console" (note the leading

space) behind the server name in the computer name box. So if you're

using RDC to connect to a server named EMAILSERVER, you would enter the

name as "EMAILSERVER /console" in the RDC computer name box.

 

Second, one of the later Remote Desktop updates from Microsoft changed

the switch to use for the console session from /console to /admin. The

usage is identical in both RDC or with the command line MSTSC. Windows

Server 2008 came with this update, so it's always /admin with Win2008.

 

 

--

Dimarc67

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