Guest (PeteCresswell) Posted September 16, 2007 Posted September 16, 2007 Two PCs. Had Remote Assistance working a-ok over my local LAN. Now one of the PCs is 100 miles away attached to a Verizon DSL modem. I can invite that other PC to look at my PC and take control of my PC and it works A-OK. But when that PC invites me and I accept (over Windows Messenger) a "Remote Assistance" dialog pops that briefly says "Remote assistance attempting...." but very quickly changes to "Remote assistance connection disconnected. Please try again." The first message isn't there long enough to be read in it's entirety. We tried turning off the firewall on the remote PC, then turning off the firewall on my PC. No improvement, same result. Logically, since the only thing that's changed since this worked A-OK is the addition all the steps (including that DSL modem) between the PCs it seems like they sb the first suspects. But having it work one way but not the other *really* confuses me. Can anybody offer up a suggestion? -- PeteCresswell
Guest Ron Badour Posted September 16, 2007 Posted September 16, 2007 Re: Remote Assistance Works One Way, But Not The Other? It is not unusual (at least for me) to be unable to connect a couple of times in a row; however, I have not seen this happen continually. I'd start by checking control panel, system, remote and make sure the remote assistance setting is marked. If it is, I suggest that you have someone else try making a connection with your PC so you can determine if the fault lies with the remote PC or yours. -- Regards Ron Badour MS MVP 1997 - 2007 "(PeteCresswell)" <x@y.Invalid> wrote in message news:oklqe3pucft0nlsikldfnijqucse7cjhf1@4ax.com... > Two PCs. > > Had Remote Assistance working a-ok over my local LAN. > > Now one of the PCs is 100 miles away attached to a Verizon DSL > modem. > > I can invite that other PC to look at my PC and take control of > my PC and it works A-OK. > > But when that PC invites me and I accept (over Windows Messenger) > a "Remote Assistance" dialog pops that briefly says "Remote > assistance attempting...." but very quickly changes to "Remote > assistance connection disconnected. Please try again." > > The first message isn't there long enough to be read in it's > entirety. > > > We tried turning off the firewall on the remote PC, then turning > off the firewall on my PC. No improvement, same result. > > > Logically, since the only thing that's changed since this worked > A-OK is the addition all the steps (including that DSL modem) > between the PCs it seems like they sb the first suspects. > > But having it work one way but not the other *really* confuses > me. > > > Can anybody offer up a suggestion? > -- > PeteCresswell
Guest (PeteCresswell) Posted September 17, 2007 Posted September 17, 2007 Re: Remote Assistance Works One Way, But Not The Other? Per Ron Badour: >It is not unusual (at least for me) to be unable to connect a couple of >times in a row; however, I have not seen this happen continually. I'd start >by checking control panel, system, remote and make sure the remote >assistance setting is marked. If it is, I suggest that you have someone >else try making a connection with your PC so you can determine if the fault >lies with the remote PC or yours. Setting sb checked since it was working before moving the PC down there - and nobody at the other end knows enough to un-check it.... but still, point taken and double check it. The PC here that failed to connect to the PC there connects A-OK to another PC here. But I'm not sure that exonerates the PC here bco all the additional steps between it and the remote box. -- PeteCresswell
Guest (PeteCresswell) Posted September 17, 2007 Posted September 17, 2007 Re: Remote Assistance Works One Way, But Not The Other? Per (PeteCresswell): > point taken and double check it. sb " point taken and I will double check it." -- PeteCresswell
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