Guest JanAdam Posted September 17, 2007 Posted September 17, 2007 On a new pc running Win XP pro, with all current updates, the computer freezes on trying to use the new keyboard in an application. Tested on IE and Notepad with the same outcome. On start up everything seems to be normal, mouse is responding, etc. However, when using keyboard, everything freezes, and the computer is not reacting to both mouse and keyboard. Rebooting is the only way to have it working. The strange thing is that it works fine with an old keyboard. I have replaced the keyboard with another one of the same type (form the vendor) and the same thing happens. New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part # X04-B4530 Although I am taking the box back to the vendor to fix it, I am curious what is going on. I’ve tried to lower hardware acceleration one notch down, no difference. Any suggestion? -- JanAdam
Guest Rich Barry Posted September 17, 2007 Posted September 17, 2007 Re: computer freezes Jan, is the new keyboard USB and the older keyboard PS2 Connector? "JanAdam" <JanAdam@discussions.microsoft.com> wrote in message news:BA4108A7-9DAC-4F1F-B14B-374BDB459CA4@microsoft.com... > On a new pc running Win XP pro, with all current updates, the computer > freezes on trying to use the new keyboard in an application. Tested on IE > and > Notepad with the same outcome. > On start up everything seems to be normal, mouse is responding, etc. > However, when using keyboard, everything freezes, and the computer is not > reacting to both mouse and keyboard. Rebooting is the only way to have it > working. The strange thing is that it works fine with an old keyboard. I > have > replaced the keyboard with another one of the same type (form the vendor) > and > the same thing happens. > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part > # > X04-B4530 > > Although I am taking the box back to the vendor to fix it, I am curious > what > is going on. I've tried to lower hardware acceleration one notch down, no > difference. > > Any suggestion? > > -- > JanAdam
Guest nass Posted September 17, 2007 Posted September 17, 2007 RE: computer freezes "JanAdam" wrote: > On a new pc running Win XP pro, with all current updates, the computer > freezes on trying to use the new keyboard in an application. Tested on IE and > Notepad with the same outcome. > On start up everything seems to be normal, mouse is responding, etc. > However, when using keyboard, everything freezes, and the computer is not > reacting to both mouse and keyboard. Rebooting is the only way to have it > working. The strange thing is that it works fine with an old keyboard. I have > replaced the keyboard with another one of the same type (form the vendor) and > the same thing happens. > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part # > X04-B4530 > > Although I am taking the box back to the vendor to fix it, I am curious what > is going on. I’ve tried to lower hardware acceleration one notch down, no > difference. > > Any suggestion? > > -- > JanAdam Better not to mess up with this machine if under warranty and going back Home!!. It could be a third-party application incompatible or damaged Hardware driver on your machine, also an infection Viral or None-viral?. The below just to look or your Vendor will moan and groan and you know the rest?. = Click Start >> Control Panel>>Network and Internet Connections >> Double click Internet Options. On the IE properties windows you will see these Tabs: General | Security | Privacy | Content | Connections | Programs | Advanced. Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. [ ] Disable script Debugging (internet Explorer) <= check this box [ ] Disable Script Debugging (Other) <= check this box Then click on Programs Tab and click Manage Add-Ons and Disable all none Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us HTH. nass ---- http://www.nasstec.co.uk
Guest JanAdam Posted September 17, 2007 Posted September 17, 2007 Re: computer freezes The old is ps2 (if that is a small round plug), the new is usb. However, it hasn't made any diffrerence whether the keyboard was connected to an usb port or via an adapter to this small round socket. Purple, if I remember well. The computer is with the vendor (as it was brand new) and they are trying to fix it. It looks as something was wrong with drivers. -- JanAdam "Rich Barry" wrote: > Jan, is the new keyboard USB and the older keyboard PS2 Connector? > "JanAdam" <JanAdam@discussions.microsoft.com> wrote in message > news:BA4108A7-9DAC-4F1F-B14B-374BDB459CA4@microsoft.com... > > On a new pc running Win XP pro, with all current updates, the computer > > freezes on trying to use the new keyboard in an application. Tested on IE > > and > > Notepad with the same outcome. > > On start up everything seems to be normal, mouse is responding, etc. > > However, when using keyboard, everything freezes, and the computer is not > > reacting to both mouse and keyboard. Rebooting is the only way to have it > > working. The strange thing is that it works fine with an old keyboard. I > > have > > replaced the keyboard with another one of the same type (form the vendor) > > and > > the same thing happens. > > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part > > # > > X04-B4530 > > > > Although I am taking the box back to the vendor to fix it, I am curious > > what > > is going on. I've tried to lower hardware acceleration one notch down, no > > difference. > > > > Any suggestion? > > > > -- > > JanAdam > > >
Guest JanAdam Posted September 17, 2007 Posted September 17, 2007 RE: computer freezes Thank you Nass. I have figured out that this is beyond me and I took the box back to the vendor. They are good and dependable people. By far better than the big box guys. In device manager all usb root hubs were marked with yellow question marks, whatever it means. -- JanAdam "nass" wrote: > > > "JanAdam" wrote: > > > On a new pc running Win XP pro, with all current updates, the computer > > freezes on trying to use the new keyboard in an application. Tested on IE and > > Notepad with the same outcome. > > On start up everything seems to be normal, mouse is responding, etc. > > However, when using keyboard, everything freezes, and the computer is not > > reacting to both mouse and keyboard. Rebooting is the only way to have it > > working. The strange thing is that it works fine with an old keyboard. I have > > replaced the keyboard with another one of the same type (form the vendor) and > > the same thing happens. > > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part # > > X04-B4530 > > > > Although I am taking the box back to the vendor to fix it, I am curious what > > is going on. I’ve tried to lower hardware acceleration one notch down, no > > difference. > > > > Any suggestion? > > > > -- > > JanAdam > > > Better not to mess up with this machine if under warranty and going back > Home!!. > It could be a third-party application incompatible or damaged Hardware > driver on your machine, also an infection Viral or None-viral?. > The below just to look or your Vendor will moan and groan and you know the > rest?. > = Click Start >> Control Panel>>Network and Internet Connections >> Double > click Internet Options. > On the IE properties windows you will see these Tabs: > General | Security | Privacy | Content | Connections | Programs | > Advanced. > Under General Tab clear your History, Internet Files and Cookies. > Then click on Advanced tab and scroll down to under the Browsing Option: > [&] Browsing > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > [ ] Disable script Debugging (internet Explorer) <= check this box > [ ] Disable Script Debugging (Other) <= check this box > > Then click on Programs Tab and click Manage Add-Ons and Disable all none > Verified Add-Ons (You should Renable them later one-by-one and see the > culprit and update it or remove it. > How to manage Add-Ons: > http://support.microsoft.com/kb/883256 > > Open a Notepad, customize or minimize to the taskbar as you will need it > later for this step to copy the error message on it. > Open a run command and type in: > eventvwr.msc click [OK] you will get the Event viewer control Panel. > click on each of these: > Application > System > Security > Look in the right Pane/window for error message with red (X) or Yellow > exclamation mark /!\ , double click each one to get more info about the > causer. > On the Event error properties message you will see: > Up Arrow > Down arrow > Two pages > Click on the two pages to copy the error message then bring up the Notepad > you opened earlier and right click on the first line and select Paste from > the list, this will paste the error message on a Notepad. > Please don't duplicate the error message one of each kind will be sufficient. > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > http://support.microsoft.com/kb/308427/en-us > HTH. > nass > ---- > http://www.nasstec.co.uk
Guest nass Posted September 17, 2007 Posted September 17, 2007 RE: computer freezes That can be part if not all of the problem, you done good by taking it back!. Good luck and thanks for your feedback. Regards, nass "JanAdam" wrote: > Thank you Nass. I have figured out that this is beyond me and I took the box > back to the vendor. They are good and dependable people. By far better than > the big box guys. > In device manager all usb root hubs were marked with yellow question marks, > whatever it means. > -- > JanAdam > > > "nass" wrote: > > > > > > > "JanAdam" wrote: > > > > > On a new pc running Win XP pro, with all current updates, the computer > > > freezes on trying to use the new keyboard in an application. Tested on IE and > > > Notepad with the same outcome. > > > On start up everything seems to be normal, mouse is responding, etc. > > > However, when using keyboard, everything freezes, and the computer is not > > > reacting to both mouse and keyboard. Rebooting is the only way to have it > > > working. The strange thing is that it works fine with an old keyboard. I have > > > replaced the keyboard with another one of the same type (form the vendor) and > > > the same thing happens. > > > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > > > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part # > > > X04-B4530 > > > > > > Although I am taking the box back to the vendor to fix it, I am curious what > > > is going on. I’ve tried to lower hardware acceleration one notch down, no > > > difference. > > > > > > Any suggestion? > > > > > > -- > > > JanAdam > > > > > > Better not to mess up with this machine if under warranty and going back > > Home!!. > > It could be a third-party application incompatible or damaged Hardware > > driver on your machine, also an infection Viral or None-viral?. > > The below just to look or your Vendor will moan and groan and you know the > > rest?. > > = Click Start >> Control Panel>>Network and Internet Connections >> Double > > click Internet Options. > > On the IE properties windows you will see these Tabs: > > General | Security | Privacy | Content | Connections | Programs | > > Advanced. > > Under General Tab clear your History, Internet Files and Cookies. > > Then click on Advanced tab and scroll down to under the Browsing Option: > > [&] Browsing > > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > > [ ] Disable script Debugging (internet Explorer) <= check this box > > [ ] Disable Script Debugging (Other) <= check this box > > > > Then click on Programs Tab and click Manage Add-Ons and Disable all none > > Verified Add-Ons (You should Renable them later one-by-one and see the > > culprit and update it or remove it. > > How to manage Add-Ons: > > http://support.microsoft.com/kb/883256 > > > > Open a Notepad, customize or minimize to the taskbar as you will need it > > later for this step to copy the error message on it. > > Open a run command and type in: > > eventvwr.msc click [OK] you will get the Event viewer control Panel. > > click on each of these: > > Application > > System > > Security > > Look in the right Pane/window for error message with red (X) or Yellow > > exclamation mark /!\ , double click each one to get more info about the > > causer. > > On the Event error properties message you will see: > > Up Arrow > > Down arrow > > Two pages > > Click on the two pages to copy the error message then bring up the Notepad > > you opened earlier and right click on the first line and select Paste from > > the list, this will paste the error message on a Notepad. > > Please don't duplicate the error message one of each kind will be sufficient. > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > > http://support.microsoft.com/kb/308427/en-us > > HTH. > > nass > > ---- > > http://www.nasstec.co.uk
Guest JanAdam Posted September 18, 2007 Posted September 18, 2007 RE: computer freezes It may be of interest to readers of this discussion group that my problem has eventually been traced down to power supply (sic!). After replacing the power supply with a new unit, everything seems to work ok now. Needless to say that I do not understand it at all. However, I learnt long time ago that it was impossible to understanding everything. -- JanAdam "nass" wrote: > > That can be part if not all of the problem, you done good by taking it back!. > Good luck and thanks for your feedback. > Regards, > nass > > "JanAdam" wrote: > > > Thank you Nass. I have figured out that this is beyond me and I took the box > > back to the vendor. They are good and dependable people. By far better than > > the big box guys. > > In device manager all usb root hubs were marked with yellow question marks, > > whatever it means. > > -- > > JanAdam > > > > > > "nass" wrote: > > > > > > > > > > > "JanAdam" wrote: > > > > > > > On a new pc running Win XP pro, with all current updates, the computer > > > > freezes on trying to use the new keyboard in an application. Tested on IE and > > > > Notepad with the same outcome. > > > > On start up everything seems to be normal, mouse is responding, etc. > > > > However, when using keyboard, everything freezes, and the computer is not > > > > reacting to both mouse and keyboard. Rebooting is the only way to have it > > > > working. The strange thing is that it works fine with an old keyboard. I have > > > > replaced the keyboard with another one of the same type (form the vendor) and > > > > the same thing happens. > > > > New keyboard: MS Digital Media Keyboard 1.0A, MS part # X809745-100 > > > > Old keyboard (working): MS Internet Keyboard model RT9410 v.56TW, MS part # > > > > X04-B4530 > > > > > > > > Although I am taking the box back to the vendor to fix it, I am curious what > > > > is going on. I’ve tried to lower hardware acceleration one notch down, no > > > > difference. > > > > > > > > Any suggestion? > > > > > > > > -- > > > > JanAdam > > > > > > > > > Better not to mess up with this machine if under warranty and going back > > > Home!!. > > > It could be a third-party application incompatible or damaged Hardware > > > driver on your machine, also an infection Viral or None-viral?. > > > The below just to look or your Vendor will moan and groan and you know the > > > rest?. > > > = Click Start >> Control Panel>>Network and Internet Connections >> Double > > > click Internet Options. > > > On the IE properties windows you will see these Tabs: > > > General | Security | Privacy | Content | Connections | Programs | > > > Advanced. > > > Under General Tab clear your History, Internet Files and Cookies. > > > Then click on Advanced tab and scroll down to under the Browsing Option: > > > [&] Browsing > > > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > > > [ ] Disable script Debugging (internet Explorer) <= check this box > > > [ ] Disable Script Debugging (Other) <= check this box > > > > > > Then click on Programs Tab and click Manage Add-Ons and Disable all none > > > Verified Add-Ons (You should Renable them later one-by-one and see the > > > culprit and update it or remove it. > > > How to manage Add-Ons: > > > http://support.microsoft.com/kb/883256 > > > > > > Open a Notepad, customize or minimize to the taskbar as you will need it > > > later for this step to copy the error message on it. > > > Open a run command and type in: > > > eventvwr.msc click [OK] you will get the Event viewer control Panel. > > > click on each of these: > > > Application > > > System > > > Security > > > Look in the right Pane/window for error message with red (X) or Yellow > > > exclamation mark /!\ , double click each one to get more info about the > > > causer. > > > On the Event error properties message you will see: > > > Up Arrow > > > Down arrow > > > Two pages > > > Click on the two pages to copy the error message then bring up the Notepad > > > you opened earlier and right click on the first line and select Paste from > > > the list, this will paste the error message on a Notepad. > > > Please don't duplicate the error message one of each kind will be sufficient. > > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > > > http://support.microsoft.com/kb/308427/en-us > > > HTH. > > > nass > > > ---- > > > http://www.nasstec.co.uk
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