trojans and flash player

pigdog21 · October 19, 2008

hi my flash player has stopped working and every website says i need to install new player. flash site says it failed to install so i inhstalled avg and found i had numerous trojans.

ive fixed these now but still cant download flash player. any suggestions? are there any free flash error fixers out there?

The trojans i had were - trojan horse downloader wimad.D and .E and also generic c.ABK

pigdog21 · October 19, 2008

hi my flash player has stopped working and every website says i need to install new player. flash site says it failed to install so i inhstalled avg and found i had numerous trojans.

ive fixed these now but still cant download flash player. any suggestions? are there any free flash error fixers out there?

The trojans i had were - trojan horse downloader wimad.D and .E and also generic c.ABK

October 19, 2008

Hello Pigdog

Welcome to FPCH

Let's just make sure all that crap has gone by running the tools listed below.

Your computer could still be infected with Malware.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
It is a combination of the words malicious and software.
The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

Required Cleanup Steps
1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
2. Run a Temporary file and cache cleaner (ATF)
3. Run 2 Anti-Malware scanners (Listed Below)
4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
5. Clear out old System Restore points
6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

____________________________________________

STEP 1

Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
1. Run Spybot-S&D in Advanced Mode.
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
3. On the left hand side, Click on Tools
4. Then click on the Resident Icon in the List
5. Uncheck "Resident TeaTimer" and OK any prompts.
6. Restart your computer.

__________________________________________________

STEP 2

Follow these instructions carefully.
Download ATF-Cleaner from
Snapfiles.com
to remove un-needed temporary files from your computer that may contain malware.
You can also download it from
Majorgeeks.com
When you run ATF-Cleaner, check the items as shown below for Main.
For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
NOTE:
If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
Then click on "Empty Selected".

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

Install and run the free version (not the Professional version) of SUPERAntiSpyware from
SUPERAntiSpyware.com
- Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
- You do not have to send them your e-mail address, just click next.
- You can leave the automated check for updates on.
- You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
- DO NOT
  allow SUPERAntiSpyware to protect your Home Page settings.
- On the
  Top Left
  select the
  Scan your computer
  button.
- Make sure there is a CHECK MARK on all
  Fixed Drives
  .
- Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

STEP 4

Install and run
Malwarebytes' Anti-Malware
from
Malwarebytes - (direct download)
- Accept all defaults for the installer
- Allow the program to update the definitions
- Click on the
  Quick Scan
  and click Next.
- If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

STEP 5

Run an online scan with ESET from
Free Virus Scan: Use ESET's Online Antivirus Scanner
- You
  must
  use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
- If your computer is running Window's Vista, then you
  must first
  start Internet Explorer as an Administrator. To do so, right-click on the
  Internet Explorer
  icon in the Start Menu and select "
  Run as administrator
  " from the popup context menu.
- Accept the terms and click "Start".
- Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
- Click "Start" to begin the scan.
- When completed restart your computer

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

__________________

October 19, 2008

Hello Pigdog

Welcome to FPCH

Let's just make sure all that crap has gone by running the tools listed below.

Your computer could still be infected with Malware.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
It is a combination of the words malicious and software.
The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

Required Cleanup Steps
1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
2. Run a Temporary file and cache cleaner (ATF)
3. Run 2 Anti-Malware scanners (Listed Below)
4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
5. Clear out old System Restore points
6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

____________________________________________

STEP 1

Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
1. Run Spybot-S&D in Advanced Mode.
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
3. On the left hand side, Click on Tools
4. Then click on the Resident Icon in the List
5. Uncheck "Resident TeaTimer" and OK any prompts.
6. Restart your computer.

__________________________________________________

STEP 2

Follow these instructions carefully.
Download ATF-Cleaner from
Snapfiles.com
to remove un-needed temporary files from your computer that may contain malware.
You can also download it from
Majorgeeks.com
When you run ATF-Cleaner, check the items as shown below for Main.
For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
NOTE:
If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
Then click on "Empty Selected".

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

Install and run the free version (not the Professional version) of SUPERAntiSpyware from
SUPERAntiSpyware.com
- Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
- You do not have to send them your e-mail address, just click next.
- You can leave the automated check for updates on.
- You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
- DO NOT
  allow SUPERAntiSpyware to protect your Home Page settings.
- On the
  Top Left
  select the
  Scan your computer
  button.
- Make sure there is a CHECK MARK on all
  Fixed Drives
  .
- Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

STEP 4

Install and run
Malwarebytes' Anti-Malware
from
Malwarebytes - (direct download)
- Accept all defaults for the installer
- Allow the program to update the definitions
- Click on the
  Quick Scan
  and click Next.
- If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

STEP 5

Run an online scan with ESET from
Free Virus Scan: Use ESET's Online Antivirus Scanner
- You
  must
  use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
- If your computer is running Window's Vista, then you
  must first
  start Internet Explorer as an Administrator. To do so, right-click on the
  Internet Explorer
  icon in the Start Menu and select "
  Run as administrator
  " from the popup context menu.
- Accept the terms and click "Start".
- Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
- Click "Start" to begin the scan.
- When completed restart your computer

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

__________________

pigdog21 · October 19, 2008

still no flash :(

hi - ive ran all the programmes and seem to have got rid of all infections. However im still undable to download flash player, although when on the online scan site i had to download an activeX control and this worked but wont let me with the flash ones.

pigdog21 · October 19, 2008

still no flash :(

hi - ive ran all the programmes and seem to have got rid of all infections. However im still undable to download flash player, although when on the online scan site i had to download an activeX control and this worked but wont let me with the flash ones.

RandyL · October 20, 2008

Good. Your system should be clean now. To help keep it that way look at the FPCH suggested security programs.

The Adobe Flash Player download and installation has been a problem for many. I usually uninstall it by using the Flash Player uninstaller. Next use the stand alone installer instead of installing it from the main download page. Flash Player 10 is the latest version.

Pay close attention to the instructions and reboot as needed. I suggest to reboot after the uninstall.

Good luck.

RandyL · October 20, 2008

Good. Your system should be clean now. To help keep it that way look at the FPCH suggested security programs.

The Adobe Flash Player download and installation has been a problem for many. I usually uninstall it by using the Flash Player uninstaller. Next use the stand alone installer instead of installing it from the main download page. Flash Player 10 is the latest version.

Pay close attention to the instructions and reboot as needed. I suggest to reboot after the uninstall.

Good luck.

pigdog21 · October 20, 2008

hi that didnt work - it still wont let me run the activeX control and this is the troubleshoot page that comes up Troubleshoot Adobe Flash Player installation for Windows

pigdog21 · October 20, 2008

hi that didnt work - it still wont let me run the activeX control and this is the troubleshoot page that comes up Troubleshoot Adobe Flash Player installation for Windows

RandyL · October 20, 2008

If you have used the the uninstaller utility you no longer have the Adobe Flash Player.

Download the stand alone installer as I linked to above. This will not need need the ActiveX cntroller.

RandyL · October 20, 2008

If you have used the the uninstaller utility you no longer have the Adobe Flash Player.

Download the stand alone installer as I linked to above. This will not need need the ActiveX cntroller.

pigdog21 · October 20, 2008

please forgive me if im being really stupid - i saved the stand alone and unzipped the files - it let me install the plug in file but not the activeX and without the activeX it wouldnt let me install the actual flash player file

pigdog21 · October 20, 2008

please forgive me if im being really stupid - i saved the stand alone and unzipped the files - it let me install the plug in file but not the activeX and without the activeX it wouldnt let me install the actual flash player file

RandyL · October 20, 2008

OK Try this;

How to Reset or Restore Advanced Settings in Internet Explorer 7

RandyL · October 20, 2008

OK Try this;

How to Reset or Restore Advanced Settings in Internet Explorer 7

pigdog21 · October 20, 2008

restored back to original settings and tried downloading the flash player from the microsoft page - still wont let me get past activeX.

tried doing the stand alone player after id restored and this still wont work.

pigdog21 · October 20, 2008

restored back to original settings and tried downloading the flash player from the microsoft page - still wont let me get past activeX.

tried doing the stand alone player after id restored and this still wont work.

RandyL · October 21, 2008

OK let me get this straight.

1. You have reset IE7.

2. You have run the uninstaller.

3. You closed all open proccesses first.

4. You rebooted.

5. You ran the stand alone installer.

Follow those steps in that order.

What I fail to understand is your statement about downloading the flash player from the Microsoft page. Microsoft doesn't offer the flash player. Adobe does.

Also have you tried all the steps at Troubleshoot Adobe Flash Player installation for Windows

It seems something on your system is blocking it. It could be malware, a security program, a firewall or something else.

RandyL · October 21, 2008

OK let me get this straight.

1. You have reset IE7.

2. You have run the uninstaller.

3. You closed all open proccesses first.

4. You rebooted.

5. You ran the stand alone installer.

Follow those steps in that order.

What I fail to understand is your statement about downloading the flash player from the Microsoft page. Microsoft doesn't offer the flash player. Adobe does.

Also have you tried all the steps at Troubleshoot Adobe Flash Player installation for Windows

It seems something on your system is blocking it. It could be malware, a security program, a firewall or something else.

pigdog21 · October 21, 2008

yep ive done that in that order but the stand alone player has a file fo activeX in.

whne i reset explorer it went to that start page and theres a section for 'add ons' which had a flash player link which took me to the adobe website - sorry for not being clear. ive re-done all what youve said and still not getting anywhere. im at a loss :(

pigdog21 · October 21, 2008

yep ive done that in that order but the stand alone player has a file fo activeX in.

whne i reset explorer it went to that start page and theres a section for 'add ons' which had a flash player link which took me to the adobe website - sorry for not being clear. ive re-done all what youve said and still not getting anywhere. im at a loss :(

RandyL · October 21, 2008

Reset IE.

Run the uninstaller.

Follow the instructions for it.

The downloaded stand alone installer will not direct you to the Adobe download site.

You never answered me on the microsoft flash player download. Microsoft does not have the Adobe Flash Player as a download.

You never answered me whether you tried all the steps on the link you and I both provided.

You never said if you stopped all proccess first.

You have to follow all the steps that Adobe and I have provided. Exactly.

You also need to be exactly clear as to to what you have or have not done.

You also have to answer all our questions exactly.

I'm not picking on you but you have to be absolutely clear on everything in order for us to help you.

What security do you have? Do you have Norton? Do you have any popup blockers? What firewall do you have? These are noted at the Adobe site.

Do you have P2P or file sharing software installed? That is do you have music or movie downloading software installed?

Do you have any IE add-ons or toolbars?

RandyL · October 21, 2008

Reset IE.

Run the uninstaller.

Follow the instructions for it.

The downloaded stand alone installer will not direct you to the Adobe download site.

You never answered me on the microsoft flash player download. Microsoft does not have the Adobe Flash Player as a download.

You never answered me whether you tried all the steps on the link you and I both provided.

You never said if you stopped all proccess first.

You have to follow all the steps that Adobe and I have provided. Exactly.

You also need to be exactly clear as to to what you have or have not done.

You also have to answer all our questions exactly.

I'm not picking on you but you have to be absolutely clear on everything in order for us to help you.

What security do you have? Do you have Norton? Do you have any popup blockers? What firewall do you have? These are noted at the Adobe site.

Do you have P2P or file sharing software installed? That is do you have music or movie downloading software installed?

Do you have any IE add-ons or toolbars?

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