Guest liibm Posted September 20, 2007 Posted September 20, 2007 I ran an on line housecall scan and scan selected folders for malware.The result are asfollows:- TSPY.OnLineG.HHB TSPY.OnLineG.HHBGB TSPY.OnLineG.HHBHH And when I click to 'clean now", it does not seems to clean and sort of hang there. It never goes to step3. i repeated the scan a few times but it the same reult, Previously I have send my problem to Microtrend, but there is no response from them Can someone help hplease. Rgd
Guest Malke Posted September 20, 2007 Posted September 20, 2007 Re: HOUSECALL ON LINE SCAN liibm wrote: > I ran an on line housecall scan and scan selected folders for malware.The > result are asfollows:- > > TSPY.OnLineG.HHB > TSPY.OnLineG.HHBGB > TSPY.OnLineG.HHBHH > > And when I click to 'clean now", it does not seems to clean and sort of hang > there. It never goes to step3. i repeated the scan a few times but it the > same reult, > > Previously I have send my problem to Microtrend, but there is no response > from them Can someone help hplease. Rgd I may be wrong but I don't believe the online version of Housecall will clean your machine. In any case, cleaning malware while online is not a good idea since most malware will be active online and in Regular Mode as opposed to Safe Mode. Here are general malware removal steps: Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://pcdid.com/Multi_AV.htm - download You can also check to see if there are targeted removal steps for your malware here: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). Not all tools used will work in Vista and you will need to run them elevated. Since Vista is so new, it will be a while before removal techniques and tools are developed. If you are unable to remove the infection by following the general steps, register at one of the HijackThis forums as suggested. Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop. Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
Guest liibm Posted September 21, 2007 Posted September 21, 2007 Re: HOUSECALL ON LINE SCAN Many thanks andgoing thru them. Look pretty lengthy but will try. Otherwise will opt for a System Recovery. "Malke" wrote: > liibm wrote: > > I ran an on line housecall scan and scan selected folders for malware.The > > result are asfollows:- > > > > TSPY.OnLineG.HHB > > TSPY.OnLineG.HHBGB > > TSPY.OnLineG.HHBHH > > > > And when I click to 'clean now", it does not seems to clean and sort of hang > > there. It never goes to step3. i repeated the scan a few times but it the > > same reult, > > > > Previously I have send my problem to Microtrend, but there is no response > > from them Can someone help hplease. Rgd > > I may be wrong but I don't believe the online version of Housecall will > clean your machine. In any case, cleaning malware while online is not a > good idea since most malware will be active online and in Regular Mode > as opposed to Safe Mode. Here are general malware removal steps: > > Go through these general malware removal steps systematically - > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > Include scanning with David Lipman's Multi_AV and follow instructions to > do all scans in Safe Mode. Please see the special Notes regarding using > Multi_AV in Vista. > > http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions > http://pcdid.com/Multi_AV.htm - download > > You can also check to see if there are targeted removal steps for your > malware here: > Bleeping Computer removal how-to's - > http://www.bleepingcomputer.com/forums/forum55.html > > When all else fails, run HijackThis and post your log in one of the > specialty forums listed at the first link above (not here, please). > > Not all tools used will work in Vista and you will need to run them > elevated. Since Vista is so new, it will be a while before removal > techniques and tools are developed. If you are unable to remove the > infection by following the general steps, register at one of the > HijackThis forums as suggested. > > Standard caveat: If the procedures look too complex - and there is no > shame in admitting this isn't your cup of tea - take the machine to a > professional computer repair shop (not your local version of > BigComputerStore/GeekSquad). Please be aware that not all local shops > are skilled at removing malware and even if they are, your computer may > be so infested that Windows will need to be clean-installed. Have all > your data backed up before you take the machine into a shop. > > > Malke > -- > Elephant Boy Computers > http://www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User >
Guest Gary Brandenburg Posted September 21, 2007 Posted September 21, 2007 Re: HOUSECALL ON LINE SCAN The Housecall scan usually takes a while(around 40 mins.) & removal takes a while,also. On my parent's machine, as well as my brother's & even mine, the removal has taken close to a half hour, ± several more minutes. Just wait it out & it should, eventually, "clean" whatever it finds. After the removal process, it will ask if you want to scan again, so you have to hit "cancel" (if I remember correct), or it WILL run another scan. Of course, you can always stop it if it does start scanning again (from hitting "OK" instead of "Cancel"). ~Gary "liibm" <liibm@discussions.microsoft.com> wrote in message news:E28B99AA-E054-4FD7-BC82-9940F47A86CA@microsoft.com... Many thanks andgoing thru them. Look pretty lengthy but will try. Otherwise will opt for a System Recovery. "Malke" wrote: > liibm wrote: > > I ran an on line housecall scan and scan selected folders for malware.The > > result are asfollows:- > > > > TSPY.OnLineG.HHB > > TSPY.OnLineG.HHBGB > > TSPY.OnLineG.HHBHH > > > > And when I click to 'clean now", it does not seems to clean and sort of hang > > there. It never goes to step3. i repeated the scan a few times but it the > > same reult, > > > > Previously I have send my problem to Microtrend, but there is no response > > from them Can someone help hplease. Rgd > > I may be wrong but I don't believe the online version of Housecall will > clean your machine. In any case, cleaning malware while online is not a > good idea since most malware will be active online and in Regular Mode > as opposed to Safe Mode. Here are general malware removal steps: > > Go through these general malware removal steps systematically - > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > Include scanning with David Lipman's Multi_AV and follow instructions to > do all scans in Safe Mode. Please see the special Notes regarding using > Multi_AV in Vista. > > http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions > http://pcdid.com/Multi_AV.htm - download > > You can also check to see if there are targeted removal steps for your > malware here: > Bleeping Computer removal how-to's - > http://www.bleepingcomputer.com/forums/forum55.html > > When all else fails, run HijackThis and post your log in one of the > specialty forums listed at the first link above (not here, please). > > Not all tools used will work in Vista and you will need to run them > elevated. Since Vista is so new, it will be a while before removal > techniques and tools are developed. If you are unable to remove the > infection by following the general steps, register at one of the > HijackThis forums as suggested. > > Standard caveat: If the procedures look too complex - and there is no > shame in admitting this isn't your cup of tea - take the machine to a > professional computer repair shop (not your local version of > BigComputerStore/GeekSquad). Please be aware that not all local shops > are skilled at removing malware and even if they are, your computer may > be so infested that Windows will need to be clean-installed. Have all > your data backed up before you take the machine into a shop. > > > Malke > -- > Elephant Boy Computers > http://www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User >
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