Troubleshoot Windows 2003 Server Hang

[Guest Mike Schumann]

My Windows 2003 Server is totally locked. No mouse movement. CTRL ALT DEL

doesn't do anything. The server still responds to pings. However WINS does

not seem to be responding.

 

How can I troubleshoot what happened and try to do an orderly shutdown.

Note: This is a terminal server that had a number of sessions open when it

hung up.

 

Thanks,

--

Mike Schumann

[Guest Dave Patrick]

Re: Troubleshoot Windows 2003 Server Hang

 

I'd start with a 'Safe Mode' boot and have a look at the event log.

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Mike Schumann" wrote:

> My Windows 2003 Server is totally locked. No mouse movement. CTRL ALT

> DEL doesn't do anything. The server still responds to pings. However

> WINS does not seem to be responding.

>

> How can I troubleshoot what happened and try to do an orderly shutdown.

> Note: This is a terminal server that had a number of sessions open when

> it hung up.

>

> Thanks,

> --

> Mike Schumann

>

[Guest Mathieu CHATEAU]

Re: Troubleshoot Windows 2003 Server Hang

 

Hello,

 

Can you try this from a workstation logged as domain admin (or domain

account with administrator privilege on the server)

tasklist /S \\myserver

 

you may try to properly reboot it with :

shutdown /r \\myserver

 

 

 

--

Cordialement,

Mathieu CHATEAU

http://lordoftheping.blogspot.com

 

 

"Mike Schumann" <mike-nospam@traditions-nospam.com> wrote in message

news:eqjIyM$%23HHA.3716@TK2MSFTNGP03.phx.gbl...

> My Windows 2003 Server is totally locked. No mouse movement. CTRL ALT

> DEL doesn't do anything. The server still responds to pings. However

> WINS does not seem to be responding.

>

> How can I troubleshoot what happened and try to do an orderly shutdown.

> Note: This is a terminal server that had a number of sessions open when

> it hung up.

>

> Thanks,

> --

> Mike Schumann

>

[Guest John Toner [MVP]]

Re: Troubleshoot Windows 2003 Server Hang

 

You can try to force a memory dump and have this analyzed by PSS. See

http://support.microsoft.com/kb/244139 for more details

 

Regards,

John

 

Visit my blog: http://msmvps.com/blogs/jtoner

 

"Mike Schumann" <mike-nospam@traditions-nospam.com> wrote in message

news:eqjIyM$%23HHA.3716@TK2MSFTNGP03.phx.gbl...

> My Windows 2003 Server is totally locked. No mouse movement. CTRL ALT

DEL

> doesn't do anything. The server still responds to pings. However WINS

does

> not seem to be responding.

>

> How can I troubleshoot what happened and try to do an orderly shutdown.

> Note: This is a terminal server that had a number of sessions open when

it

> hung up.

>

> Thanks,

> --

> Mike Schumann

>

>